2. Is it important to configure SSL Certificate to use POPS/IMAPS for fetching mails?
referring to : http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html (Point 2) Need to add some modification for Linux Environment Server: 1. Download the file from the link given below and extract it to the Service Desk Plus Home directory. http://bonitas.zohocorp.com/servicedesk/11Mar2010/certgeneration.zip 2. extract certgenaration file into SDP home directory (:: /opt/ManageEngine/ServiceDesk) 3. edit file gencert.bat (vi gencert.bat) jre injava -cp lib/cert.jar InstallCert
sql server 2008 mirroring failover help?
Does servicedesk plus work with sql server mirroring failover? I cannot get it to work when testing. The second sql server database cannot be seen, despite using microsoft suggested failover entry in the jdbc url connection string. version servicedesk plus 8.0.0. Can anyone help please?
View resolution when "View Requests by Requester" from ticket
When viewing a ticket, I can view the requester's previous tickets by going to Actions > View Requests by Requester." This is nice and all, but it doesn't show the resolution for the ticket. Is there a way to view the resolution on this screen? Thanks!
Some machines being renamed to its IP address after a scan
We have several machines whose workstation name is being renamed to its IP address after a scan. If I click on the asset and click Scan Now, it will get renamed back to it's computer name. Is this a bug?
how can i restore or recover old version like 8000 if the last version is 8013 in servicedesk
Good afternoon, somebody knows if there is a way to recover an old backup ( Version 8.0.00 ) if the last version is in ( 8013). I attached the print screen where show the error message where indicate: "Backup build number not compatible with existing build" . I will apreciate all your information if someone knows if there is a way to recover this information. best regards jguevara@ghella.com
Automatic Approvals
I am using a demo of the SDP, and I would like to know if there is any form of Automatic Approvals? For Example: I have a user that requests to have Visio 2010 installed onto their computer. Because it is an additional cost for that software, I need to have her Manager's Approval. I would like to be able to set up a CATEGORY called Software, and Sub Category called Software Install/Request. When the user selects these categories, I would like to know if it is possible to AUTOMATICALLY
Category Permissions
I was wondering is there any way permissions can be set on request and solution categories, if not could this be a future feature? We want to be able to move old requests(eg. from last year) to a separate category and do not want requesters to be able to see them. We also have a technician in a different department that uses service desk who needs to enter their own solutions and view, edit, etc, but we do not want them to see our solutions as their maybe information we do not want them to see.
Remote control addon for Firefox 6 seems corrupt
I'm using Firefox 6 on Windows 7 x86 SP1. I'm trying to connect to a workstation using remote control. When I'm prompted to install the addon, Firefox prompts me and says the addon is corrupt. Is the addon not supported in Firefox 6 yet? Thanks!
Current state of Opmanager and ServiceDesk+ coexistence
Hello, I'm looking to get the final word on running both on the same server. If it is supported and an implementation guide if there is one for that config. We currently run both as VMs but would like to consolidate them into one if possible.
HTTPS logon page
How can ServiceDesk Plus be setup to use an HTTPS logon page, and have a certificate associated with this page?
Reply's to a Request
Hi, When replying to a request using service desk the original email isn't included. When you choose to forward a request it includes the message. Is it possible to turn on including the original message in reply's ? I cant see an option for this anywhere, Thanks Matt
Drop down menu issue
After upgrading SD+ to the latest build (from 8012 to 8015), the New Request and Service Catalog drop down menus do not work correctly. See the attached image.
Inactive Sub categories are showing
I have inactive sub categories that are showing for selection when a user is entering a new request. How do I stop this or delete the inactive categories? Thanks Chuck
Custom all the change stage names
Hello, Is there a way of changing the change stage names Requested, Completed and Rejected? I don't find them in the ApplicationResources file (i18n) and if i change them directly in the database, the change forms doesn't appear (shows a blank page). If nowaday is imposible, will it be possible when the future change workflow is released? Thanks & Regards
Allow techicians to create resolution templates?
Is there a role we can create that will allow them to maintain the resolution templates without giving them access to everything in the configuration wizard area? Thanks.
Drop down sort option
Is there a way SDP can sort by ASC the "Groups" in a dropdown? I appears, its sorted by created time. Thanks in advance.
8016 Hotfix Released !!
Dear Users, Hotfix over 8000 is released. Please refer to the announcement link for more details of the changes in this hotfix. https://forums.manageengine.com/topic/8016-hotfix-released Regards, Srikrishnan ServiceDesk Plus.
Amused or mortified...Either way, check this out.
Type the word "unchecking" no quotes into the description field of a request. Then, click the spell check button. Checkout the interesting list of suggested correct spellings.
Remove asset selection from new requests
Hi. Currently requesters can see assets that are not related to their site when creating a new request and selecting all assets. Can this be disabled or the asset block be removed from request templates? Thanks Morris
Reply to a Request
When replying to a request in manage engine our system doesn't include the original email from the requester. When you forward a request the message is included. I've looked all over the options but cant see anywhere to enable this - is it an option? Thanks Matt
Close organization
I´m the administrator of a test environment, how do I close the organization and close the account in order to join my email account to the production environment?
Requester Login Name Auto-fill in "Requester Details" section of new incident
Dear Sir, We have all users imported from AD, and there is "login name" in the requester database. However, there is no such field in the requester details section of incident form. Is it possible that I can add one additional field which will auto-filled by login name when I choose the requester? Thanks a lot~ Regards, Alan
Can users withdraw/close requests that they have made?
Hi, Can users withdraw/close requests that they have made? Thanks Martin
error on Backup Scheduling
Hello, I'm using ServiceDesk Plus 7.0.0, but I've an error on Backup Scheduling, the backup is not being made, servicedesk automaticly start the task but then gives an error as you can see in the printscreen and doesnt create the backup file. The destination is for local disc. Best Regards,
Database Setup Wizard doesn't change username
Hi, I need to change the MS SQL login that is used by the SDP product to connect to our MS SQL database. The login has dbo permissions on the database. When I use the changeDBServer.bat utility to do this (see image below) it does not appear to change the login. I enter all the details and click the Test button, which is successful as it returns a message of 'Connection Established'. However, when I then click on the Save button nothing appears to happen. See below....
Service Desk Plus API
I've been doing some testing with SDP's API (retrieving, creating Requests, etc.). I really want to integrate this into our own Computer Inventory program. The one question I have (for now) is: how can I retrieve a list of valid values for fields like Category and Subcategory? Thanks, Derrick
Technician Group Listing
Is there a report or query that will list all of my technician groups and their members?
ServiceDesk Plus - Change Admin domain
Hello, Migrated our systems to a new domain controller with a new domain. I'm having issues migrating ServiceDesk to the new domain. I've added it in Windows Domain Scan and Active Directory but the administrator is still listed under the old domain name in the technicians. Any thoughts?
scanned assets - not detecting Office 2010 license
I've noticed that when assets are scanned either by network scanning or the installed agent, licenses for Office 2010 are not detected, while previous versions show up fine. Is this a known issue? And is there any idea of when this may be resolved?
Problem/Change ID Customization
Hi, I would like to ask if the Problem/Change ID is also customizable? I want to start my Change Request to CR000001 can this be possible? please advise. Thanks, Mac
Undelete or Restore Issues
If a Tech deletes an issue what happens to the data? Is it removed from the database or is it handled in a manner that is friendly with restoration of that deleted issue? I understand that backups can be restored and that is not what I'm asking.
Customise Requester Details - How to
I need to be able to modify the requester details, to suit our support model, when adding a new incident How can this be done? Thanks Tim.
mandatory Tasks
How can I create mandatory tasks inside service catalog instead of letting the requester choose which one to be included?
Mail Fetching stopped
every day the Mail Fetching stopped at no reason as well as the scheduled reports. and I have to restart the service for the mail to be fetched and the scheduled reports to be sent. any help would be appreciated.
automatic assignment of technicians
With respect to the service desk plus ManageEngine system has the option of automatic assignment of technicians could say that technical limits have to exclude, or until I can exclude few technicians. Data: Application ServiceDesk Plus Enterprise 8.0 Version: 8000
Service Desk Plus-Want Technicians to be Requestors as well
I would like for my technicians to be able to submit requests via the Service Catalog in Service Desk Plus. How can I setup to the system to allow this to occur?
ServiceDesk: Approvals tab - Description field
I have a question about the Description field under the Approvals tab. When the approver adds comments it displays under Description to a detail, but only part of it displays. While I can read the entire description by hovering over it, I would like to copy and paste it. Is there another location (within the Service Desk) that will display the entire contents of this field? Here is an example: Request 47262. The full description (aka Comments) was “We are able to provide only one set of equipment
Failed to receive 20 Item(s) as the Max Number of IT Assets
WTF.... I've just tried to recieve an PO order of 20 sticks of ram, and get this... Failed to receive 20 Item(s) as the Max Number of IT Assets exceeds the license!!! Why is there a limit? What is the limit? I've sent an email to support but havent gotten a reply or acknowledgement of the request.
How to configure extra ldap field map
One enhancement in 8015 is: SDF-36318 : Support to map user defined fields from LDAP to requester fields, during the requester import. For now this configuration is available only as a database configuration. Anybody knows howto do this configuration. Thanks
ServiceDesk Plus host URL
We have SD+ working fine from http:\\helpdesk:8080 but wish to present SD+ also on another URL e.g. zzzhelpdesk:8080 ( this is because on a seperate site they already have another entry for "helpdesk" in their DNS) ( and change the notification emails accordingly to come from zzzhelpdesk:8080) I understand there is an URL Alias setting within the Admin, Self serve settings, but will this change the email notification template to the new address? Any help would be appreciated
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