2. Is it important to configure SSL Certificate to use POPS/IMAPS for fetching mails?
referring to :
http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html (Point 2) Need to add some modification for Linux Environment Server: 1. Download the file from the link given below and extract it to the Service Desk Plus Home directory.
http://bonitas.zohocorp.com/servicedesk/11Mar2010/certgeneration.zip 2. extract certgenaration file into SDP home directory (:: /opt/ManageEngine/ServiceDesk) 3. edit file gencert.bat (vi gencert.bat) jreinjava -cp lib/cert.jar InstallCert %1 replace to jre/bin/java -cp lib/cert.jar InstallCert $1 4. jre/bin/java -cp lib/cert.jar InstallCert $1 5. change file mode to allow execution chmod +x gencert.bat 6. Run the gencert.bat with syntax given below. syntax: ./gencert.bat hostname port or ./gencert.bat hostname eg:- You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory. Copy the jssecacerts file under jrelibsecurity folder and restart ServiceDesk Plus application. Fill in the values under Mail Server Settings. Start fetching mails to check the functionality. 7. Important :: your mail server should running on https (SSL) and in firewall port 443 was opened to access.