Change Available Date Templates
hello I want to make reports and use default period time,but i should Change the monthly period, for example from the fifth of each month until the fifth of later month. Is There any way to change this period time and save as new date template??? Thanks This month - <from_thismonth> - <to_thismonth> Last month - <from_lastmonth> - <to_lastmonth>
ME application on cloud
Hi Team, We used ME products since more than 4 years, now all our applications are integrated with on premises AD which is located on remote location. Now we are planned to upgrade our infrastructure on cloud like MS Azure. We planned to moved all our application as SAAS, as a part of it also want to moved & integrate our ME applications with Azure Cloud service. Is it feasible to moved all our ME application without any issue or minimal downtime. ME application we used 1) OS Deployer 2) Desktop
A license for additional technicians
I would like to request for a license for additional technicians. We're currently licensed for 20 technicians. How do I request a license for this additional technicians? We're using the free version. We need to add 15 technicians to the system.
Emails to Notify
Hi, Is there a set-up for Requester's Emails to Notify field to populate whenever they input on the field like the Technician's access? Thank you.
Quick question regarding ManageEngine youtube channel
Hi all. Really quick question On your youtube channel, I've been watching a video on configuring the Service Catalog https://www.youtube.com/watch?v=FdREG0-8Qhk&index=44&list=PLEA989DFB8A1327E7 Could anyone tell me exactly what version of ServiceDesk Plus is being run in this video?
Search by Task ID
Is it possible to search for a Task ID in the new Request/Task view? If not, can we request this in a future iteration. We tend to talk about tasks by ID and not by title.
E-mail Command
When I send an email to SDP all the fields show up except @@DESCRIPTION=XXXXXX@@. Why won't the description field work? The ticket created in SDP is below. As you can see the Description is blank, not sure why. Any help is greatly appreciated. Request : 79333 Assigned Group : Network Description : @@OPERATION=AddRequest@@ @@DESCRIPTION=TEST TEST Node XXXX is down@@ @@STATUS=Open@@ @@GROUP=Network@@ @@IMPACT=1 COMPLETE Loss of Service@@ @@URGENCY=Business Impacted@@ @@REQUESTTYPE=Incident /Issue
£ - British pound sign is missing - replaced by (\A3)
HelloWe noticed after upgrading from 9317 to 9320 and now we are on (9323) that "£" British pound sign is missing/replaced in the system by \A3. Its easy to notice under asset module where there is a cost associated with asset. Please find attached screenshots.
SCript to get created day
Dear All, First We know in service Catalog we can't create SLA base criticial like incident template, and the template have default SLA, and my template default is 2 day. i need help a script to get CREATEDDATE, my case is : If a request have created and after that, if user want the sla is more than 3 day, they will choose "Change SLA",i have make a pick list for that, after submit the overdue day is increase time from CREATEDDATE + 5 day, that working good. The prolem is if they change when they
Date out of String with nice Format
Hello everyone, I have a script to write a custom Date into the subject of a request via the Field and Form Rules. Unfortunatley the Date given out by the system is to long, I would like to convert to DD.MM.YYYY. Would and of you have any Idea how to archive this. Script I'm using is this one right now (takes two fields and some text to go into the subject field) var StartDate=$CS.getValue("ServiceReq_1504_UDF_DATE1"); if($CS.isFormSubmit()){ $CS.setValue("SUBJECT"," "Datum: " + StartDate); }
sdpapi questions
Can you please provide an example of using the API where a request is created and it has assets associated with it? As in https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#add Another question: is it possible to get the requests specifying a list of request ids, similar to "Get Requests" in https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Requests Thanks in advance.
Moving requester (CI) in CMDB
Hi, Is there a way to move requester to different CI Types. Currently I have mixture of requester that contains endusers, common account and service account. I can create different CI Types under requester however I cannot move the CI. Regards, Rowell
server - detection asset explorer
HI, after upgrading to the latest version of Servicedesk, I am not able to detect servers. correct version of asset explorer is installed on a server I tried to create. Anything else than name, ip address and dns that needs to be filled out when creating a server? I tried all the detection options (ie domain, assetexplorer) from the servicedesk application without luck. Should not be necessary to open port 7 as we are running English version. Best regarsd Thomas
Task View
where is the permission for view tasks? i dont want give view all permission to technician
Adding multiple Components
Hi! i'm trying to configure the asset management portion of Service Desk plus for our environment. Currently the Machines are in and working fine, but I've hit an issue regarding components! I want to input our stock of consumables yet when I'm import they want individual names for each component i.e Keyboard, keyboard1, keyboard2 this seems completely ridiculous I just want to keep a track of how many keyboards/mice etc we have in our store, am I missing something the documentation seems lacking
Expected url behaviour when Searching
After searching for a request ID, is the expected behaviour of the returned url suppose to be: https://domain.com/SearchN.do Has this changed recently from: https://domain.com/WorkOrder.do?woMode=viewWO&woID=XXXX&&fromListView=true
Sort of the Service Catalog
I would like to use the service catalog and am trying to design my templates and am running into a problem. It appears that the items in the service catalog display are first grouped by incident templates and service templates and then within these groupings, they are sorted by the frequency that the template has been used...at least that is my observation. (The number of requests for each template is kept in a database table.) This is causing an issue in my design because I would like to sort
Admin password recover
How do I reset the password for the administrator account?
***Delimiter, new Format, new possibility***
Hello Team, I have a question about the new format and possibility with delimiter: ## RE-1234 ## is clear What about TA and SO? How can I use that, there are examples, scenarios? many thanks
CI update via API
Hi How I can update 1-Department CI ( Department name & Head of dept) 2- Requester CI ( Requester name & Job title via API?
Project Tasks
I'm looking for a way to add fields to project tasks. Specifically I need to add a 'Department' field to tasks and be able to report off it. An example I have a project called computer upgrades. Under the project there are several tasks to upgrade computers, each task should be reference computer upgrades to a specific department. The technician then adds work logs to the task that can be charged back to specific department under the task.
Powershell API with HTML table in description
I have trying to create a ticket using API where the description is populated by a variable with the convertto-html. I am pulling a list of accounts from AD and want to generate a ticket with this information. My code looks like this: $adaccounts = get-ADUser -* | Select displayname,manager | Convertto-html | Out-String # Set system parameters - change these details to suit your system environment $sdphost = "URL" $techkey = "Key" # Set API module URL, operation and input data $url = $sdphost + "sdpapi/request"
Can't find merge request after upgrade to 9320
I have noticed that since I upgraded to build 9320 from build 9309, I can no longer search for a merged request. The merged request simply disappear from the sytem. If you search for one of the child requests number, the system returns no result so that a request is lost. This used to work fine in 9309. Could you bring this feature back? ME has supplied me with a query that works but this is too complicated to use for the technicians, they would like it to work as before
Problem with translations and polls
Hello, The translation module is mostly broken and even if you click on restore translation one by one it doesn't get saved, and the number of translation under "my translations" is not reduced. Is there a way to restore the original translation for a language at once? On the other hand I have an issue with the poll system, I can't delete some elements, sites, groups, etc. because these are linked to a poll, and incredibly there is no option to delete a poll... Is there a way to delete a poll? Regards
Change completion Date
Is there anyway to enter a historical ticket with the correct start date AND completion date? I often keep a notepad of my issues that I worked on and then, at the end of the week, I enter all my tickets and close. I was hoping there is a way that I can select a completion date for a more accurate timeline.
Assign Site, Group and Category when tech creates a request
Just moved this from the wrong area I had published it :) Hi, Has anyone set this up? Basically I'd like to assign a techs site, group and category when they choose themselves in the form they open to create a new request. In the image below, you can see there is nothing to choose in the group and site fields. TIA
Deleting Sites
I'm trying to delete a Site in ServiceDesk Plus (site name = Bordeaux) When I go to delete this site, I am presented with the following box: I assumed this meant that it was going to update the Site field of all requesters with the Site of my choosing (in this example I'm going with 'France') However, when I look back at a ticket logged by a requester at this site, it has remained as Bordeaux If I raise a new ticket in the requesters name, it pulls through the new site details (however I had already
Change request ID start number
Hi, Is it possible to change the start number for the request IDs? For example we would like the number to start at 500000. MS SQL, SDP 9321 Regards Alexander Nordin Region Halland
How to remove non-domain email requesters
Two questions, really, 1) I'd like to prevent non-domain users from creating tickets in SDP. I realize I can do this at the mailbox/exchange level, but can I control this at the SDP level? 2) I'd like to remove all email requesters who aren't part of my domain. Can I do a negative search in the requester filter (e.g., if *.mydomain.com showes me all the valid addresses, is there a way to get ^*.mydomain.com?) Being able to use regular expressions in the field would be great Thanks, Adam
Default Incident template and Requester details
I'm trying to understand the layout of our Default incident template When I edit the template I can see the following fields above the Description box: However, if I log a ticket I see some additional fields that are not in this template (this is the section marked "Request Details") I assume this is because fields like "Department" depend on which Requester is selected when you log the ticket In any case, there is also a "Requester Details" section below this, which also contains Department. What
Search on Solutions does not work
Hi We are testing SDP 9317 and the search box in Solutions does not retrieve anything. It works fine on our live version 9202. Is this a kknown problem with this version or is there something I should switch on? Thanks for your help
block users to add new tickets
I have ServiceDesk 9.1 Build 9112 and my company wanna configure the system to block any user to add new tickets during some days. Is it possible? If yes, how can I do this? All pending tickets have to continue available and i need to be able to accept emails to tickets that are already into the system.
SDP can you increase the matching condition in a custom change trigger? How do you increase it?
SDP changes custom triggers without matching conditions I want. How do I add a condition to custom triggers? Jiqiu
Does ServiceDesk support SQL 2016?
Does ServiceDesk support SQL 2016? If yes, starting with which version or release of ServiceDesk? Thank you. (I couldn't find this information on the website.)
Need script to add 0 time worklog
We currently require work-logs on all incidents and service requests before they can be closed, but a new request is likely to be denied or cancelled far more often, and requiring work-logs for them will confuse some technicians. My thought is to have a Business Rule with a custom script that will submit a 0 time work-log every time one of these requests is entered. I've made a few attempts but haven't gotten that to work yet. Can anyone assist with this?
Technician Auto Assign
We use round robin but we wan't to limit this to only one support group. We have a technician in two support group so he's enabled for round robin in both support groups. From what I see there's no way to add a support group exception in the settings page. It's either all or nothing? Please advice.
Fix the community "Announcements" folder, PLEASE
Hi, Since the move to the new community platform, anyone trying to post to the root "ServiceDesk Plus" forum is actually posting to the "Announcements" sub-forum. This appears to be a bug in the forum software. I have traditionally "Followed" the Announcements sub-forum to stay up-to-date on new releases and other Announcements, however my inbox is now groaning under the weight of notification, after notification, after notification from people posting problems and requests in there. I've had to
Notify requester on what has been updated on the request
Hi there, Is it possible to send a notification to requester when their request has been updated ... and list the updated contents? At the moment when we add notes etc to the request, the requester was sent a notification with the subject as [##id_number## raised by you was updated] but no further details on what kind of updates (added/edited/deleted items etc). This might creates a confusion since they only see the title and their original description, which not changed. Thank you for your advice.
Rich text formatting issues with reply templates
So whenever I get asked to create a reply template, I usually received them through either a request or an personal email. I then copy the text into the reply template editor. The text is never formatted the same as the original once it's copied and pasted. Is their a solution to this? This takes up a considerable amount of my time which could be spent elsewhere. SDP 9.3 Build 9320 MSSQL database Thanks
Move from one SQL server to another SQL server
Please follow the below steps to move from one SQL server to another SQL server Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Take a backup of the existing data and configuration under MSSQL database. From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup. cmd> [ServiceDesk Plus Home]\bin cmd> backUpData.bat where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk. This backup will be stored under the Backup folder
Next Page
