E-mail Command
When I send an email to SDP all the fields show up except @@DESCRIPTION=XXXXXX@@. Why won't the description field work? The ticket created in SDP is below. As you can see the Description is blank, not sure why. Any help is greatly appreciated.
Request : 79333
Assigned Group : Network
Description :
@@OPERATION=AddRequest@@
@@DESCRIPTION=TEST TEST Node XXXX is down@@
@@STATUS=Open@@
@@GROUP=Network@@
@@IMPACT=1 COMPLETE Loss of Service@@
@@URGENCY=Business Impacted@@
@@REQUESTTYPE=Incident /Issue Report@@
@@REQUESTTEMPLATE=Network Issue@@