mssql release
can you tell me when the mssql option will be available for SDP? We are waiting on it and would love to have it added to our MSSQL server and our IIS server that will make it run quicker. Right now it is on a desktop and with MYsql it's running slowly. Thanks
Language on logon screen
Hi I have an issue with the language on the Logon Screen. It is in Swedish even if i change the language to English in setting. Is there a way to change the logon screen to show English? Jonas Grahn
Reporting issue
I am seeing the calculations for the "Amount" when running a Time Spent report show very long decimal lengths. IE: 3.3333333333-e, 0.241114422, etc. Seems that it needs to be formatted better or let the us determine the format of those numbers.
Software: multiple version of acrobat/other software
Hi, When you scan a computer, it returns all versions of acrobat or other software (like Office xp, 2000, 2003) Is there any way to specify that Office (any version) includes xp, 2000, 2003 and the manage counter be updated as soon a he sees office? Thanks Vincent
Personalizing the Login Page
I would like to personalize the login page of the Service Desk to match the organizations website format. Please let me know where the default page is, I am able to change the images but my Senior would not like the text to show as our end users currently use an interface with only the company brand name on it. I am enclosing a screenshot of what I would like to change. Thanks
Cannot customize Asset listing columns
I'm currently demo'ing the SD+ software. Everything, literally everything, has met our expectations perfectly, aside from not being able to select what columns are shown in the asset listing view. It works on software listings and workstation listings, but the little icon is not there for assets. Is this available? If not, will it be? This is very important for us as we like to have other info available other than what is listed by default.
How do I create the report I want?
Hi, I am trying to create a report where I would like to have the following included in the chart; Category, Technician, Country the request came from and 3 different stauses. Is that possible or do I need to do 2-3 different reports? We have a lot of Categorys, how do I use the filter to only include the categories I want? Thank you Brgds Marie
SMS Notify
Hello, i have a big Problem with the SMS notification. In my Network i send sms via my SMTP Lotus Notes Server. To say notes send a sms. I put in the address path only number@sms without .de or .com or what ever (555444777@sms). I put in the SMS Mail ID field: 555444777@sms put i get no sms.
Timing reports
Hi there, I would like to know how I product a report that lists the trouble tickets, along with the time that ticket has been opened. Is this possible?
Backing up of data
hi i really need to be able to change the loaction of the backup currently the batch file saves all backups to the local c:\ i need to know how i can cnahge this so it backs it up to a mapped network drive what do i need to change in the BackUpData batch file, thanks
More detailed installation requirements/instructions
Hello all; I'm interested in installing the Service Desk + software solution to test in my organization but rather than just installing on a server and praying, i thought i would look for some more detailed install requirements/instructions. I did see some threads on here regarding IIS, is that what it hosts inside? or is there some other method that is currently used? Does it use MSDE? Or SQL? I would rather have a better idea of how it all works before i start installing it on servers and potentially
Notifications
I am setting up auto assigments to regional groups in order to send specific notitications to a regional technician. So I have requestes with national department and assigned locations. I cannot see the location of the department when I am seeting it up in business rules.
always show search options in requests page
In the request page, there's an icon (magnifying glass) which you can click to show search boxes for searching tickets. Is there any way that this page can be set for a technician login so that those search boxes are always visible, rather than always expanding them with the icon.
restore process fail
Hello: Y had a problem with my HD and i changed it an installed a new one and installed the new version of the support service plus but when i try to restore the backup o guet this message: t> INFO: netutilsData :: {RELEASE={version=5.5.0}, BUILD={number=5507}} 28/11/2006 09:50:41 PM com.adventnet.servicedesk.server.utils.SDDataManager <ini t> INFO: rebrandData :: {OPMANAGER={name=OpManager}, PRODUCT={name=AdventNet Manage Engine ServiceDesk Plus}} The server buildNumber is 5507 stopMysqld >>>>>
SERVICEDESK PLUS INSTALLED ON LINUX
Please help me get this installed on my linux box. I have tried everything I know to execute the .bin file. Thanks in advance. Greg
Remote DCOM option migth be disable in the workstation?
Hi When i want to scan a workstation i have this error: "ERROR:Either access denied for the user or the remote DCOM option might be disabled in the workstation. " What's the problem? How can i scan that workstation? Thanks Vicky
Default admin user account
Hi Guys, I need help to change the default admin or administrator password. I have tried using admin admin as well as administrator administrator and it does not work. I received an email with a MySQL query which is supposed to change the login info to admin admin and it does not work. Please help!!
Purchase Module
When using the purchase module; I Place the order; Authorise the order; Book the goods in, and the PO is then closed How do I then return part of the order back to the supplier? An example of this is: We rewired our server room, so I over ordered on CAT5 cables (colours and lengths) - I wanted to keep a certain amount in stock for future use and return the rest. The processes must match the invoices and credit note we would receive from the supplier. I would be very grateful if you could explain
Importing Inventory from a excel file
Hi i`m evaluating your Software and have now a Problem with the Inventory. We`ve a big list with all the Computer, Terminals and Assets witch including a lost of details. How can I import the Data from this file? Is it possible to import also the workstations? Thanx Richi
Email Polling
After running a test of the Opmanager6 and uninstalling the application. the service Desk is still polling the test e-mail from the OpManager which is no longer installed on the machine. I have deleted all the directories containing the OpManager and 1 week later I am still getting the test e-mail. the Service Desk email box is empty yet this is still happening. Is this a bug with the newest release which I am running Version : 5.5.0 Build Number : 5507 ?? Please Help
Inventory Scan - Active Directory - Last User Login
During the scan process of the computers, Is it possible to associate the computer to the last user logon. That would be very nice feature for the first implementation of the product. Anstead of associate 1200 computers to each AD Member, if during the scan you can choose this option, it will save a use amount of human time... Do you think this can be doable ?
ServiceDesk Plus version 5 has been released..
Hi All, I have some good news and some not-so-good-news. The good news is, the new ServiceDesk Plus version 5 has been released. You can download it here manageengine.adventnet.com/products/service-desk/download.html I sincerely apologize for the delay in this release. I know a lot of you have been waiting for this release and holding your purchases for us. We were thrilled to see so many of you actually demanding us to release the product. We were under great pressure to deliver and even though
Query For reports
Hi Pls tell me where i can find the query for the reports section in SD+. i need to customize the reports,the inbuilt custom reports doesn't seem to be doing the job. Regards. Subish.
mail fetching problems...
Hello SD-support, Once a while SD (v.5.5.0) stops fetching mails from our mailserver. Sometimes it helps to click the stop and start mail fetching button. Other times it helps to restart the SD-service (a few times). Yet another time I had to remove a couple of emails from the mailbox on the server, before SD would start fetching the remaining. If that wasn�t weird enough, it sometimes fetches the mail (but keeps it in the server mailbox), and initializes those requests with NO status at all (should
Requesters Refresh Page
The default for refresh on the requests page is set to "none". Is it possible to change this to every minute. It is annoying having to remember to change this everytime I login to SD. Many thanks George
Set DueByDate when creating a Request?
Is there a way to add the DueByDate to the Request Form so that when a Request is created the DueByDate can be assigned? The only way I see to set a DueByDate is to create the Ticket and then go back in and Edit the ticket and that makes the DueByDate available. I would like to have the option to set the DueByDate when creating the Request.
Getting Started
I've been on a quest to find a help desk software and Advent seems like they offer the best bang for the buck. However, after downloading I have no idea what to do next. Can anyone write down some steps in setting this software up on a web server so user can call the website from there? Thanks to anyone that takes the time to help. -Keith
Problems Integrating an Exchange(SMTP)account in ServiceDesk
I�m trying to configure an e-mail account, this account is an SMTP account, when I configure this account in Outllok I just need know the exchange name server and the display name. In the Mail Server Settings section from service desk, asked me about the Incoming server but in this section i don�t found a SMTP e-mail type If I can do anything else please let me know thanks in advance
Disk utilization at 100%
We are encountering performance issues with Service Desk Plus. Using Windows perfmon the Avg Disk Queue Length peaks and stays at 100% for several minutes. The host is a dell optiplex 280, with 2GB RAM, 40GB Western Digital Sata hard drive (WDC WD400JD-00LSA0), OS Server 2003 The periods of slowness make it difficult to work in the help desk. They occur periodically, approximately twice an hour with no apparent patterns.
Multiple emails for one ticket
I know if you put ##ticket_number## in the subject of an email, it appends it to the ticket. But is there any other way? For instance, OpManager may generate 4 or 5 tickets in helpdesk, for one server outage. I would really prefer one ticket with all the emails attached to the ticket. Otherwise, I have to go in and merge all the tickets together. Thanks, Matt
Notify certain people when job is closed
Hi I have been asked to setup a notification email to particular people, not requester, for when jobs are closed. Is this possible? Thanks Lee
Data restore from Windows to LInux
Hi, Is it possible restore data from windows platform to linux ? Thanks.
How represent a hierarchical tree in the Department List?
Our company has a hierarchical organization structure, i.e. head departments has many sub-departments, and this sub-departments also has own branches and so on. How I can represent that hierarchical tree in the flat Department List? Any ideas will be very much appreciated. Thanks.
Asset List in Excel - Can't import properly
We need to purchase a new Helpdesk System and I've been trialling the above for a few weeks now, we already have all our Printers and non PC assets on an Excel File, When I try to import it, I do not get the desire results, can anyone help?
Inventory Change Report
We are looking at change management as part of our compliance requirements. I notice that under each server/workstation there is a history tab that shows software changes. Wonderful I thought. Problem is it will take forever to go through each workstation and server. is there a report, custom or otherwise that will list all the changes and the software that has changed on a server or workstation for a given period. If not can someone suggest the best way to get this information using Business Objects.
Polish localization
Hi I want buy ServiceDesk Plus with polish localization When ?
Problem in importing from Active Directory
While importing users from AD I suddenly have lost connection to the application, and of course AD. We have about 3500 users to import and I never come through with all those. Sometimes I get 4 00 user, next time 1000 users. Any idea what's wrong? Reidun :?
Preventative Maintenance - one month out
We have two preventative jobs that alert us to handle the changes from BST to GMT on a number of clients sites. This morning I look at the servicedesk and I have two jobs for this recurring job sue for today. Today is the 24th November and the jobs are scheduled for 24th October and 24th March. I am not sure that we actually saw the job turn up on SD+ back in October. Any thoughts? Thanks
Remote Network Scan
Hello Everyone: I am getting ready to to try to do a Remote Network Scan. I have 25 remote offices that are connected to the main servers here only via terminal services. No VPN. To do a network scan I know I need to open ports 7,135,445,1085 on the firewall. However how am I going to scan the network behind the firewall? If I scan the static IP of the firewall that isn't going to work correct? (Public IP and workstations are 192.X.X.X) I do have file servers at each of this locations that I can
Users [requesters] not able to view requests
Our users in our organization have not yet been logging to SD+ to create and view their requests. I would like to have them start this process but we are having a problem with my test users viewing requests that they are the requester of. The only requests they can view and track are ones they create themselves via the web form. If I or another technician change an already created request to make them the requester they can not view the request. They also can not see any old completed requests that
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