Merging requestors
Is there a way to merge requesters?
We are encountering issues if a request is sent from a separate email address not currently listed in the AD-integrated users.
This causes an additional requester entry to be created, and we lose the ability to track department, etc.
Alternatively
Is there a way to limit email submissions to from: addresses currently attached to a requester?
We are encountering issues if a request is sent from a separate email address not currently listed in the AD-integrated users.
This causes an additional requester entry to be created, and we lose the ability to track department, etc.
Alternatively
Is there a way to limit email submissions to from: addresses currently attached to a requester?