Issues adding work logs after update to 8.2 build 8200
Hi When I finally found where I could add a work log, I’m now getting an error “unexpected error occurred” when trying to save one. I have enter all the fields just to be safe but still getting the error, Please can you help. Thanks Will
Resolved Closed
Hello, i will add here some pics also to describe my problem very easily, meaning it's not a problem i just want to make the very fast method of closing the request As you know, there is a button, named, Closed, (see pic 1.) pic1 and i want to make such an Google Chrome extension or something to change "Closed" button to "Resolved' button. as i made Inspect element in Google Chrome i saw that a Value of Resolved is 4 and Value of Closed is 3, (see pic2) pic2 how i can make that the button Closed
How to manage devices that cannot be scanned?
We are currently implementing a first installation of ServiceDesk build 8127. We have many devices, mainly linux based thin clients, that we are not able to scan. In our environment these devices are basically consumable items in that anyone can replace them with new hardware if needed. We would like to have the devices inventoried into ServiceDesk as assets but modifying every device to enable SSH so that they can be scanned is currently not an option. Currently all of these devices show up in
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
Notification template format problems
Hi, We've been having problems with the formatting in the email templates within the notifications rules section. The font, font size and spacing is never consistent even though this is how its been set. We set the format, save and then if we go back to edit the same notification rule email template; ServiceDesk seems to add extra lines and messes around with the formatting. This means emails sent out to our end users have different formatting within the same email and looks very unprofessional.
Multiple email settings
Hi support, Currently we have two support emails - the noc and the servicedesk support emails. I believe that setup that we adopted is when an email is sent to noc mailbox, it forwards to servicedesk mailbox and then SDP polls to servicedesk mailbox to get the emails. The problem we have on this setup is, there are times when an email is sent to noc, and we forward the email, the sender becomes the servicedesk instead of the noc. Any suggestions to fix this?
edit request details
Dear All I need an option to customize/edit the request details (see attached file) We are using Servicedesk Standard Edition, Version 8114. Regards Julia
Report Query on reassigned tickets
Is it possible to create a report that will show for a 24hr period how many tickets where reassigned and by who. we are using MSSQL on our demo set up 8.1.0 Build 8109
Add Feature ID
hello guys one more time, on whole forum i was searching to add Feature to servicedesk and cant find any tutorial how to make this i want to add Feature with ID SDF- 25173, it would be awesome if give me some advice or copy-paste tutorial for this thank you
purchasing dep.
hello we have in our company a purchasing department, so how to create a purchase order so that the purchase dep. will handle it without the need of entering the vendors and other details by the order creator
Pass though Authentication
Is there a way to do pass though authentication so end users do not have to login? We are just starting to use the portal and trying to make it seamless for the end user.
Custom third party notifications
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
Project Management Capabilities?
Does ManageEngine/AdventNet offer an addon module for ServiceDesk Plus for Project Management? Thank you.
Woklog not showing all technicians
Noticed since 8200 upgrade. When trying to add a worklog, it is not showing all the technicians. It only shows the same two. Any ideas what might cause this? Cheers John
Usage column in Scanned Software (assets)
How reliable is the Usage column in the Scanned Software section of assets? I have some users reporting "Frequently", other with "Rarely" and a lot with "Not Known". Is there a way to get the date the last time an application was used?
request design
hello i would like to know how to add fields in the request form related to assets e.g: barcode etc..
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
Unable to login authenticating to LDAP
I am currently evaluating SD+ and at first had created a few local accounts. Then i figured out how to link it to an LDAP server. The LDAP server contains users with the same username that I had already created locally. Now logging in using one of the imported accounts (that wasn't already in SD+) seems to work fine, but when logging in using an account that was already existing before merging with LDAP will sometimes (it seems pretty random) let me login using LDAP credentials. But it will always
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
Rest API "&" ampersand
Trying to pass a url to the description portion of request but can't escape an ampersand that is in the url. So far I've tried "%26" - & and also & Any ideas? IE <description>http://xxxxxxx:8080/efm/client/workflow/submittedform?sref=dedf5d4c269a5ed9873b1412a31d111 &ebid=26</description> - <operation name="ADD_REQUEST"> - <result> <status>Failed</status> <message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message>
i have 2 qustions
hi there i have qustion when i use this programs sdp 8.1 i want to chage font and font size for reports and otherthing if i want to send nofitication to techinan i have to configure it and when i see answers for same qustion i have to buy from servise provider buy sms kind of email to sms so iam in ksa can u give me example for this servise provider in ksa and configure sdp to work in it regards
8200 Fields Showing Repeated Entries
Since upgrading to 8200 some of the common fields, technician, group sub-category for example, are showing the value several times on the same line when adding a ticket: How can I fix t his please? Cheers John
ServiceDesk integration
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
Limit size in the description field - SDP 8.1
Hi guys, recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html). In this thread (https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k you said that in 8.0 cannot modify the maximun of the field. How in 8.1 and 8.2? There is a way to extend this limit? If not, is it possible to do this by modifying the DB field? Many thanks, Sutot
Initial product installation
Is there a guide for the initial installation of servicedesk plus? I am having trouble finding the correct sql download/setup to get the product up and working. We are needing to use the trial to find out if this product will fit our needs.
Automated Network Scan
It would be nice to automate Network Scans versus Domain Scans, that way my virtual machines aren't scanned without me having to restructure my AD tree.
Scanned software not detecting iis
Hello When I check the software tab on my server asset I find that IIS is not shown in the list. Is there a reason IIS is not shown now? The server is 2008 R2 x64.
Service Desk Plus with IT Project Management release 8200 is not what is availble in service packs?
I have Service Desk Plus enterprise edition installed and up to date with Patch 8127 and I recieved the notification today to Updated to 8200 to get Project Manager. Problem is when I go to get the service pack, it looks like 8.1 release 1 is what it is pulling. Is there an issue getting 8.2? I need to know as I do not want to step backwards.
Mail Fetching Monitoring
Is there any way to monitor or get an alert when mail fetching is turned off or not working?
Views for Requests
I'd like to have an option to have different views on "Requests". Instead of just having a list of request, it would be nice if we could switch to a view where we see more information about a request, similar to what OTRS offers. Please see the links below: http://blog.otrs.org/wp-content/uploads/2012/02/5-Run_Job.png http://www.liventerprise.com/images/screenshots/OTRS.png http://socialmediaworld.com/wp-content/uploads/2010/11/3dot0-queue_views_1024x768_300dpi3.jpg OTRS offers 3 different views:
Subject Field - Number of Chars displayed
Hello. The subject field is limited to displaying only the first 30char of the subject line. Is there any way we can make this show more? We want to be able to show a little bit more info in the subject line rather than having to mouse over every request to read the description. It would be much easier to see at a glance what each request is about. Thanks
AD Authentication Service Desk Plus
Hello when setting up AD authentication to allow AD authentication and import requesters, I want to setup a service account for this, what privileges does this account need? Not keen on granting Domain Admin privileges if it is now necessary. Michael
ci details
hello i would like to know how to export the ci details forms from SDP for each ci type, so that i can fill it then import it back to the system
Businness Rules
Hi, we are evaluating the software and we want to know if this is possible because this is not working for us. We create a formulary where the client creates an incident. After this a technician categoryze this assignin a category, subcategory and element. With a businness rules based on this fields we want to create many rules to assign the request to differents technicians. We create test rules based on this idea and is not working it don´t assign the technician. Any idea? Is this possible?
How can i make mendatory fields in problems tab
Dear ME Team, I have added 3 fields in my problems tab, and i want to make those new fields mendatory like "Title" will filling up any new problems. So please let me know how i can make it mendatory ?
Filter solutions by Public/Private
It would be helpful to have the ability to filter solutions to technician only, public only, or all. I often find it difficult to sift through solutions and keep them up-to-date. Currently it would appear you can sort by Approval status and you can group ascending or descending by ID. I was hoping that v8.2 (8200 SP1) would have added that feature, but sadly it did not. Chris Davis srqhelpdesk.com Sarasota, FL
8200: Requests: Change of technician and other fields in Edit Mode not possible
Hi, we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team! Nevertheless, after upgrading, we are facing the following problem: When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB. Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of
Built in Administrator account
Hello, can the built in Administrator account be updated to a different login ID and enabled to support AD passthru authentication? Right now, when I open SD+, I'm logged on automatically with my Windows account, then I must log out from SD+ and log back in using local Administrator.
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