Was the auto refresh removed from requests sometime recently?  It's been awhile since I have upgrade and went to 8.2 for the project managment / task changes.  We no longer have the auto refresh timer and this is causing some serious delays in our workflow.   We have three techs that keep a copy of service desk open on a second monitor and as things come in they see it within 3 minutes and it gets properly assigned.

 

Now, if they are wrapped up in something, they forget to occasionaly flip over and hit refresh.  It is causing critical issues to not be handeled in a timely manner.

 

I understand that there is a slight performace hit if all techs had their auto refresh turned on, but in our environment this was not something that hindered us.  There may just be an admin setting I'm not finding or something simple, as I couldn't find anything were it was removed.

 

Thanks,

Patrick