Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
Are AU datacenter details available oin the Service Status page
Hi Team. We use the Service Status page as the first check on any potential issues we're experiencing. At the moment this doesn't show any Australian datacenter details. Are there plans to include this.
Search criteria not working inside custom widget
Hi all, I tried to use search criteria inside of a custom widget to get a specific record from a custom module but got the error message: message: "Value for url is too long" I wonder is there a way to use search criteria inside a custom widget? Thanks
Disable Worklog
Hi, Is it possible to disable the worklog for a specific ticket template in Service Desk Plus cloud or adding the worklog automaticalliy with a script or custom function.
Notify Requester after a period of time (OnHold Status types)
Scenario: A requester submits a request and does not respond to the Technician. The Technician would like to close the request if there hasn't been a response. Use Case: ServiceDesk teams can reduce the total count of requests by closing unresponsive
Asset - Asset Details - Mandatory field
Is it possible to mark a field within the Asset DB that is mandatory, i.e. such as the Asset Tag and Serial Number fields.
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
How to divert a specific mail address to a particular service request template
We have a number of mail addresses configured, however when the email is processed it only creates a ticket using the default template. How can we control this? Ideally, I would like to specify that mail address "X", will create a service request (not
Actionable Messages for Outlook for all notifications
Dear Team, We have enabled Actionable Messages for Outlook; however, they are currently not available for all notifications. For example, the Request Created notification includes actionable messages, whereas the Request Resolved notification does not.
Get inline attachment in a request note
Hi all, I wonder is it possible to get the attachment inside a comment (inline attachment) using any api endpoint? I tried the URL in the image tag "src" attribute, for example the inline attachment in the description is: "description": "<div class=\"personalize-wrapper\"
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Dashboards - Lock Chart Types
Is there a way to stop technicians altering the chart type on shared Dashboards, so that they are all working from the same view. I have investigated the role settings etc, but cannot see anything that relates to edit rights etc.
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Reports - Access to Dashboard (Missing)
The option when saving a report to allow Access to Dashboard no longer seems to be available on any new reports. Any idea why. I am the system admin, to have full rights.
Checklist API
Is there an API for creating and modifying checklists in ServceDesk cloud? I find them really tedious to work with, especially as you can't edit existing items, only delete and recreate.
Report on multi-lookup custom fields
Greetings, I have noticed there is no possible way to report on custom field types "Multi-Lookup". I have common use cases for end users raising tickets with CMDB lookup fields for "Applications" for example. This data is important and crucial for reporting
Organisation Roles question.
Is there a way to assign organisation roles as CI owners in the CMDB rather than named individual users? Thanks
License issue promoting user to technician
Hi, We're using ServiceDesk Plus Cloud Standard Free Edition and I'm having issue trying to promote users to technician. My current plan ID is "FP2006522636074" and I can see that it's limited to 10 technician? maybe it's 5 for the free edition, but anyway
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Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Asset counting
Hi ALL Who knows how SDP Cloud counting Assets ? Is it means only IT assets or all?
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Script to show fields when multiple items selected
Good day, Again I am in need of help from the script guru's here, I need a Service Desk Plus cloud script that can show or hide fields depending if one or more items is selected in a multi select field. AI gave me this: // Assume the multi-select field's
Service Desk Plus cloud custom script add number values and display result
Hi, Is it possible to create a custom scrip for Manage Engine Service Desk Plus cloud version to take the number values of two different fields and add them together and display the total number value in a third field. I have tried scripts created by
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New CMDB Category Not Appearing in ServiceDesk Plus Cloud
Dear Support Team, Could you please provide some insight on an issue I'm facing? I have created a new category in the CMDB setup area of ServiceDesk Plus Cloud, but despite several attempts and following the documentation, I am not able to see the new
Import Requesters from GW
Hi ALL I need import part of my users (several hunвread) with many properties (site, office location, mobile phone, internal phone, manager, etc) from Google Workspace to SDP Cloud What is the best way do it?
Asset Tracking by Employee
Is there a way I can setup our Software Assets so I can allocate them by user and not workstation. We currently have a system in place where I can do the following: Create Software Asset and enter details (Name, Quantity, Costs, etc) - Example might be
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
How can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.
Force Unique Change Role Assignments
Is it possible to validate if the same individual is configured in specific change roles? Use Case: In our environment, leadership wants two unique individuals to deploy and validate a change request. So, the same Change Deployer (i.e.: engineer) should
Technician Auto Assign Question - Resolved
I’m looking for some guidance on the best way to use Technician Auto Assign in ManageEngine ServiceDesk Plus. In our setup, we often have technicians assigning requests to a Technician Group, but they don’t always assign a specific Technician at the same
Customization of Widget shown on Right side of all request screens
Does SDP (Cloud) allow customization of fields shown in the right side panel in all request screens? We do not use all of the default fields, and we like to instead be able to place some of our custom fields. Our prior system showed all data on one
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Automatic Forwarding Requests
Is there a way to auto forward a request from a specific sender, specific Subject, and specific text in the request to be forwarded to someone that isn't a technician? I've tried to look in Business Rules and Triggers but I am not fully understanding
Is it possible to add custom field on Scanned software?
We are looking to add CIA Triad (Confidentiality, Integrity and Availability) on each apps. This is for ServiceDesk Plus Cloud
When will Asset booking be available in SD Plus cloud
Asset booking is available in the on-premises version, when is this likely to be seen in the cloud version? It's a feature we are keen to explore. Thanks.
Using webhook or similar on SDP ondemand Professional
Hi, Team, Is it possible to add a request via API with a custom trigger (or anything else) on a Professional edition? On the on-premise, we have Deluge in all editions, and it is easy to do so. In the cloud version, the Professional Edition doesn't have
Creating Request on behalf of another person
Hi, We are using SDPCloud and have the Professional subscription. Currently if a user logs onto the requester portal, the field 'requester' shows themselves but it is greyed out/disabled. We have situations where someone can't get onto their computer
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