Hi, 

Is there a way or a workflow I can set up to create a request in a 2nd instance after it is resolved in instance 1. 

What I want. 

Request is logged using specific template. 

When this is resolved - It is closed in Instance 1. 

This in turn kicks off a workflow or a task or a rule to create the request in a 2nd instance including all information and the resolution from the previous instance if possible. 

Thanks 

Eithne