Please explain the reasoning behind this setup.

If a requester opens a ticket on behalf of another user the request shows the requesters details but gives no information about the on behalf of user needing the support.  

With the users in the image below, Manuela opens a software install request for Leslie, but all the info is for Manuela. We have to leave the request to get Leslie's asset information or to remote her computer.

Shouldn't on behalf of trigger a swap of the requesters, and make Leslie's requester details the ones being shown.