Ability to add notes to contracts
It would be great to be able to add notes to contracts as a way to document progress on renewals or to log decisions about the contract. ie. We are not going to renew this.
Automatic report on last day of the month
Hi, at the moment I can only set the monthly Schedule on day 30 or 31 (or 28/29 for February). Months without a 31st day are skipped when I select "On 31 day" and when I select "On 30 day" my report isn't complete because it's missing a day. So at the moment I have to change it each month. It would be nice to have an option "On last day of the month". Thanks in advance!
Delete Software Manufacturer
Hello, I've had a browse through the forums and can only see this mentioned in 2-3 year old topics on the SDP on site client forums. In on-demand, is there a way to delete the Software Manufacturers? Regards, Thomas
Assigning and finishing tasks from service/incident requests for normal users
Hello guys, I've asked the question already through the build-in help function of SDPOndemand. I've decided to also post it here, because we had an internal discussion about it. It's about tasks that can be set up on service/incident requests. Currently only an 'owner' can be set, which are only technicians. This in itself hinders and limits the application of SDPOndemand significantly in our opinion: individual tasks are 99% of the time relatively small tasks that have to be accomplished by a single
Change Module - SD+ Cloud: New notification
Request for new notification specific to when a new note or attachment has been added to a Change ticket. There only seems to be a notification for when the CR is modified via stage/status. Thanks.
Task and Milestone Order wiithin a project
The order of the Task or Milestone should be able to be changed.
New requester creation using API
When will this be added to the API? Thanks, Greg
Asset management
We are having a number of issues with the inflexibility of the asset management in SDP on-demand, primely with Virtual servers and workstations. We have Desktop central integration and so the asset database is populated via Desktop Central. We have a large number of Virtual computers, which are a mixture of Workstation and servers. Some of the them have server roles even though they use desktop operating systems. We use part of the computer name to identify the virtual computer as a server or workstation.
High Priority Ticket
I would like to know where to go to change what technicians can receive an email about a High Priority ticket.
A 'custom view' quick switch bar
Hello guys, We are using views not so extensively. The reason is that you have to open the 'Views' menu, select a view, and then it switches - the different views are used, but not so much. I would be happy and to expand upon and use the 'views' a lot more, quite simply because it has the potential to clean up the views. I think it is currently to cumbersome to switch each time - but more importantly: i often forget it's there to use. So i would suggest using the whitespace to fill up the room with
Mentions Notifications
Looking for this feature in SDP Cloud: When you @ mention another technician they can be notified with a pop up or a notification in their browser.
Notification of Survey Result
We would like to get a notification email when a user survey has been submitted.
Mail Fetching Stopped Notification
Several times my mail fetching has stopped for no reason. Since that is the primary method for customers to submit tickets it is a real problem. When we don't identify that mail fetching has stopped customers wait to get responses to issues. Makes my company look bad but it isn't our fault. I submitted a support request but have received no response after several days. So this is a request to implement a new feature. Notify the administrator(s) when mail fetching stops for any reason. You should
Request for Slack Integration
We would like to put a request for slack integration. Thanks
SMS capability
Hi there, I would love to use the SMS capability however we have a corporate SMS provider and do not want to sign up for the only two you have in SDP Cloud. Can you please open this up more so we can use our own provider (who has API's already to go) and take advantage of the SMS feature. At the moment locking it in to your own approved providers is limiting. Thanks.
Link projects to requests
Hello guys, I often link requests to projects. The presented list however is always filtered on "All Projects" - whilst it should filter (ideally) on 'Pending projects'. My list of All Projects is rapidly growing, so i have to look in a long list to link my project. Is it possible to change this behaviour accordingly please?
I.e. "When a Status is "X" auto close after "X" Days"
This is currently possible with the "Resolved" status via SETUP - Request Closure Rules that automatically closes a ticket after "X" Days. It'd be really nice to have a feature that allows us to add multiple request closure rules to edit our own request closure rules based on request, not just for automatically closing, but to allow us to also add the ability to have different closing rules for different incidents. Many Thanks, -JCGrindstaff
Work Log Comment Post to Resolution
I was wondering if you could put a checkbox on the Work Log comments that would post comments to the resolution. Right now, I log my comments via work log, and then I have to turn around and type (or copy) those same comments to the resolution. In addition, if this is done, it would be nice to be able to have multiple work logs post to the resolution as well. We have some incidents that take two or three days to resolve based on conditions. It would be nice to post the date and time stamp,
Bulk On-hold - improvements
Hello guys, I send out additional questions, and await response on tickets - multiple tickets that is. Currently, after i send away an additional question, i set the ticket on-hold. It goes one by one - which is very slow and cumbersome. Is it possible to add a button on the listview directly, where i can set tickets 'on-hold' in bulk? (where they take the same status change date offcource) Something like this:
problema for find the app for phone
hi there! I have a problema for find the app for phone, because i need administrate our proyects, but on the aplication, i can´t see it, only can see request, ¿ how i can configure the app for use it? i'm using the app "ServiceDesk Plus SaaS HelpDesk"
Importing information from Google Apps
Where in Google Directory does the Department Field populate from when using Import from Google Apps? Will there be an option to import phone numbers and sites as well?
Survey Questions: Add different questions based upon Satisfaction Levels
Hello, Is it possible to have the form be a bit more dynamic so that when a user clicks on the level of HORRIBLE or BEST TECH EVER that it can be dynamic to provide a different set of questions depending on what they choose?
Requester - Site Field
I've noticed that the Site filed cannot be removed from the Incident Template, and I have no issues with this. So I'm wondering, why not just make it a permanent part of the Requester form on the template? I've tried moving it there into that open space, but it would appear that it won't allow us to do that. Unless there is a way to edit the Requester portion and I'm just not aware :) Thank you, Josh
Application Timeout
Currently there is no option to set a timeout or auto logoff. It would be nice to have this for security reasons, especially for technicians.
Feature Request: Requester Content Variables
Currently you can make additional requester details fields for things that are currently missing in the default system, but they are not usable as content variables for reply templates to to pull that date unless I am missing something.
Future Request Updates - OnDemand SDP
We’ve been using the system for a while now, and I’ve come up with a list of features I think would be nice to have within the system. Probes & Discovery · It would be nice to show the description under Network Scan main page. Or at least be an option to select in the table settings. · Same would hold true in the Windows Domain scan. Asset System · Alphabetize the asset drop down list. This is currently in a random order. This is both under IT Assets and Software. ·
Incident Business Rules - No Technican Match Option?
I want to setup an incident business rule based off a match on technican. However technican doesn't appear in the "Match the Below Rules" drop down selection? Why is technician not an available option? What I want to do is auto assign an IT Group by techncian. For example after a request is reviewed if it is assigned to me and I work in the IT Group "Applications" I want that group selection to happen automatically. Currently since Group is a required field for closure we must always manually select
Business Rule Limitation
I am trying to setup an automated escalation form for another team. The idea is when the ticket is edited to a level to trigger the business rule, an email is generated automatically but the execute rules are very limited as you can only pick create, created and edit or just edit. What I would like is the ability to set it to execute once a ticket is edited once and not try again for the same ticket, as what is happening is, a single edit is sending the same escalation template which is not exactly
Dashboard - Show My Work
It would be nice on the Dashboard, especially for technicians, to have a widget for your own open work. Just a simple, My Open Requests, My Open Tasks - showing the number open, which when clicked on would bring you to your open items. And, if that could be done, have the ability to see My Group's open requests and tasks (again just starting with a count). This would just make it easier from the dashboard (if wanted) instead of jumping from Dashboard, to requests, to tasks, etc.
display contact information when hovering over requester's name
Hi The same way when hovering over a ticket will give you some information on the ticket like subject, category and some description can we have also the same feature when hovering over the requesters name. It should give us the phone numbers and email Thank you!
remote session tool
Hi , I'm using exchange server 2013 configured with ticketing tool. I can send and receive emails through tool. But i'm unable to send remote request. client is not receiving the remote assist email from zoho assist.
Office 365 Integration for ServiceDesk Plus Cloud
Hi ServiceDesk Plus cloud users, We are working on Office 365 integration for ServiceDesk Plus Cloud and would like to know customers point of view for the same. In this integration having Office 365 Calendar as the base we have build the following functionality. 1.Push Tasks from Request, Problem, Change and Projects to the O365 default calendar. 2. Push Reminders from ServiceDesk Plus into O365 default calendar. 3. This feature syncs both ways (O365 <--> ServiceDesk Plus cloud ): When users mark
I want to se the item of an specific subcategory.
I need to see the field item (part of subcategory) in the Request Form, Thanks
Adjust image size while replying a ticket
Hello, Currently the SDP allow us to copy-n-paste an image directly in the editor, but we dont have any option to adjust the image size. Will be very helpful if we have an option just like the Gmail editor, so we can change the image size. -- Tainã Rodrigues ACSoftware Brasil
Mcafee SIEM integration with On-Demand service desk plus
Hi Team, We would like to integrate our SIEM solution with On-Demand service desk plus, which will auto create tickets. Does this solution support it , If yes can I get the guide please.
Change templates for SD OnDemand
We have a number of changes which are recurring (eg. Monthly patching) Is it possible to have change templates added to the future feature list?
How do I make resource information mandatory in a Service Template?
Quite often our requesters will skip over questions in the resource information in a service template. I'd like to make the question mandatory just like you can with additional fields, is this possible?
For Service Desk Plus OnDemand making the resolution response firs
Is there a way to order how the requester sees the responses back from a request? We would like them to see the resolution first so they do not have to scroll through all of the pages to find it.
Does SDP On Demand include Request Dependency?
I am in love with the Request Dependency feature in ServiceDesk Plus, but I am unable to find that function in SDP On Demand. Is that feature planned for implementation? Jordan
How do I make resource information mandatory in a Service Template?
Quite often our requesters will skip over questions in the resource information in a service template. I'd like to make the question mandatory just like you can with additional fields, is this possible?
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