ServiceDesk Plus Cloud slowness issue – US region
We are experiencing significant slowness issues with ServiceDesk Plus Cloud in the US region. Pages are taking a long time to load, and user actions (such as opening requests, or navigating between modules) are noticeably delayed. This issue is affecting
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SDP Cloud failure with O365
For no reason our mail fetching from SDP Cloud has stopped, nothing in SDP logs or Microsoft side that gives any indication. Removed O365 Mail integration to add back in again and successfully pass the Microsoft SSO stage but fail afterwards with a mesage
Trouble setting Field Dependencies in custom scripts
Guide 1 Guide 2 I am currently trying to create a script that creates a three-field dependency between division, district, and subdistrict as shown below, whereby if the user selects a division, it would showcase the various districts in said area, and
Issue around text wrapping on Macbook UI
Hi, When using a Macbook, additional fields under the Request details and Solution details tabs do not wrap text correctly resulting in words being split across separate lines, see below: Can proper text wrapping support be added to the interface for
Date Field Output Incorrect
I have a script designed to capture information from a submitted form and output it into the description field (it makes it easier for the analyst to see what's been selected from a complex form). This works fine for text based fields, but when it comes
Reply Template Extra Click
Since the most recent update we now have to click in the reply box before typing. Previously you would hit reply then it would automatically move to the box and you could just type. Now you have to click before you type. Thanks, Ben
Issue with Post to API using Python
Hi Folks, I'm having issues with creating a request in SDP through the API using Python and was hoping someone could help. I've managed to get a working test script but if I try and put any variables into the input_data block then I just get invalid
Surprising upgrades without notification
Hi Team, We use Servicedesk Plus cloud with a large team of 30-50 and growing technicians. We recently moved from On-prem where upgrades/updates were in our own hands. Now we seem to get surprising upgrades with no notification whatsover. this causes
Solutions appearing from when raising an incident
We have just implemented solutions and discovered that the system looks at common words for example The, and,at. So when an user is raising a ticket if they are using common words the suggested solutions are brining everything up with The in them this
Expected time of fix?
Can't view requests
Hi, Everytime I try and view any tickets I am facing with the below. I'm not sure how to resolve.
ServiceDesk Website not loading in Internet Explorer
Hi All Have there been any recent changes that would cause the ServiceDesk Plus OnDemand cloud site not to load properly in Internet Explorer browser? I've tested on multiple computers, both in and out of our environment, proxy, no proxy, and I get the
Email Fetching Stopped Working
Background: Our network was hit with a pretty nasty virus that we have just finished recovering from. I noticed that since the day we were hit, the mail fetching has stopped making attempts to fetch email to auto-generate tickets (the timestamp of the
VMWare Host Hardware Scan Missing Items
Hi, Running SDP On Demand, when scanning my VMWare (6.5) hosts for asset collection, the hardware data is incomplete. These are Dell servers. I get the Name, Model, Operating System, Product ID, Processor and Logical Drives but I am missing Service Tag,
You have reached the maximum number of users that can be added. Please contact support for assistance
I am unable to add any requesters to my ondemand SDP. We have over 1500 users. https://sdpondemand.manageengine.com/app/itdesk/ Thanks Geoff
mx.zohomail.com Email rejected your message
Hi All, I deleted a technician and assigned the tickets to a new technician, however now Im getting bombarded with the following issue,any ideas?? any ideas? mx.zohomail.com rejected your message to the following email addresses: noreply@zohoaccounts.com Your message is too large to send. To send it, make the message smaller, for example, by removing attachments. mx.zohomail.com gave this error: MailPolicy violation Error delivering to mailboxes Diagnostic information for administrators: Generating
KanBan View - wrong totals by groups
Hi, There are problems with the KanBan views - number of request per status is wrong when displayed by group, sometimes on opening, other times after a page refresh. If i select a view from 'My groups', with Kanban view, some requests displayed are not from the selected group. If a i select the List view, then Kanban view, requests displayed are ok. If i refresh the browser, requests from other groups are displayed.
Incorrect Satisfaction Level Summary
Dear Team, I have a 2-question, 5 rating survey. There are instances that 1 of 2 questions were answered yet the Satisfaction Level Survey is 100%? Shouldn't this be just 50%. Please see below screen shot
Cannot delete Site [Solved]
I was using the Trial version of ServiceDesk and added some sites. Now I upgraded to Free version with 5 techs. Now I cannot delete my sites. Anything I can do to fix it?
New Self-Service Requester Portal
Using the new Self-Service portal and notice that if a user clicks the 'Report an Issue' button associated with an asset in the My Assets section then the appropriate asset details are not pulled through to the request ticket.
Integration Office365 & ServiceDesk Plus (Cloud)
I have a problem making the connection between Office365 & ServiceDesk Plus (Cloud). Basically in the integration of office365 and servicedesk plus (cloud). I have reviewed forums and manuals, but I can not configure. Can you help me? We are in a Hybrid environment (Office365) but I still cannot connect between these 2
Unable to answer a survey
Dear Team, We have a scenario where employees wants to answer unanswered surveys at the time it was sent. They get the following:
ServiceDesk Cloud - Unbearably Slow!!!
I have raised this issue 3 days ago with Dandy and have had no resolution or update, today its taking up to 22sec to click a request from open to resolved! This is ridiculously slow and seriously affecting the productivity for all of our technicians. I have been on hold trying to get through to support for the last 46 mins I have been sent 2 reference Id's 5094613 and 5094621 and no call back no email please advise urgently.
OnDemand afternoon (CDT) slow downs
I've noticed for quite sometime now, that SDP OnDemand will slow down quite a bit in the afternoons. I come in around 6:30 AM CDT and everything is clicking and flying - no issues. Then around 12 (noon) CDT I start to notice SDP slowing down. I have to be patient when clicking on drop downs - 10-15 second delays Sometimes you have to wait for tickets to be created when selecting Add. This has been fairly consistent, so I just wanted to report it, and see if others notice it as well during these time
Domain Verification
Domain verified but still users are required to accept invite.
Additional fields
Hello guys, I was experimenting with some additional fields to build some templates for us. I noticed a 'Web URL' field so i hoped for the best. Unfortunately it is not, and hardly worth naming as such... it is not behaving as a true URL if you go look into the details of a service request. You cannot click it, because it opens in edit mode - as a result you cannot click the URL itself to open the address. It is really, but really disappointing to see something like this... this is just adding a
Is there a report for the most basic metric?
I'm new to this forum and fairly new to ServiceDesk Plus. I run a small department of 3, including myself. Of the dozens and dozens of pre-programmed reports in SDPlus, is there a basic report that shows number of tickets per week or number of tickets per month? Really basic stuff. I can't find it - and I certainly don't want to program it. Thanks for any direction you can provide.
Manage Engine SDP On-Demand technical issues
Hello We have been experiencing a number issues with SDP on-demand today. It has been incredibly slow and we receive the attached error messages "internal error - server connection terminated" with performing various functions such as assigning requests, addiding notes and clicking the notifications button. Is anyone else experiencing similar issues. Thanks
Mobile App not scanning barcodes
Currently using an iPad with IOS 11.4 as well as an iPhone and it just sits and says scanning at the bottom. Doesn't matter what kind of bar code I try to scan it doesn't do anything.
Default incident template in od app
If in the self service portal settings the option to disable the default template for requesters is disabled it removes it from the template list on the app. The issue i have is that I am forced by your system to have a default template that is visible to the requester (in on premisis version i could set it to technican only). If I leave it visible, when in the web browser & they click new incident it will take them straight to the default and not the list of templates. Note this only occured since
OnDemand running really slow.
When trying to browse, we are hanging up, or updating and/or saving tickets. It's taking 30 seconds to a minute to save. I've verified with the OnDemand status site that everything appears to be up. Is a large upload occurring?
SDP Running Very Slow - Again
It's almost like this is becoming a weekly occurrence. I checked the site: https://status.manageengine.com/ Performance has been jumping between 159 ms to 220 ms with everything else showing "operating normally". However, we are either timing out, or hanging for up to 30 seconds before the screens change.
SDP On Demand running very slow
Trying to search on a request, or just adding a new request. Taking up to 30 seconds to save it. Tried to verify status of ondemand, but that site isn't coming up either currently: https://status.manageengine.com States that the pages can't be reached.
Remote control doesn't work.
In SDP OnDemand, if I open a successfully scanned asset, set the option to "do not prompt user" and click the remote control button, some machines never allow a connection. It just sits on that page for hours. Some work but take an unacceptably long time (a minute or more). Some do work fairly quickly. But if I go to assist.zoho.com I can start a session almost instantly with whatever machine I add to the list by running ZA_access.exe on the target machine. Now, I know that these two products are
Very slow response times - again
From opening SDP to trying to move around on a ticket. Seems to be the same issue reported 9 days ago. It's lagging something fierce right now causing delays in work.
Very slow respons times
Hi We are experiencing very very slow responds times. Request take minutes to open requests.
SDP On-Demand showing technician limit exceeded message
Hi, We're receiving a message on SDP On-Demand saying that our subscription has exceeded the technician limit. The question is that we're using exact the limit. Our license is for 5 technicians and we have 5 technicians. If I choose the "remove 0 technicians" option, I can't proceed in the next page because I'm forced to choose at least 1 technician to remove. This problem began today. I believe it is related with some update SDP had today.
Invalid key Survey
Hi Our customers receive survey e-mails with invalid keys. The URL in the hyperlink as well as the text of the hyperlink contain a invalid key. There are also cases that the URL of the hyperlink contains an invalid key, but the text does have a valid key. Is this a known issue? Is there a solution? How lang do the keys stay valid? Thank you for your feedback. Jimmy
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