OpManager12 Webinar - Register Now!
Hello Everyone, We are organizing a webinar for our customers to educate how to upgrade from OpManager version 11.6 to 12.2. The webinar's Agenda includes: Evolution of OpManager Version 12 and its significance Benefits of an integrated tool Existing users - How to migrate in three simple steps? Webinar details: Speaker: Suresh Bagavathy When: Tuesday | 22nd November 2016 Time Zone: 10:00 AM EST | 3:00 PM BST If you are interested in attending, please register here. Cheers, Suresh
Password Manager Pro Browser Plugin
Hi everyone, I'm currently trying out the Browser Plugin and had some Questions: - Two Factor Authentication via Mail: I login to the Plugin, receive the Mail-Token but as soon as I want to copy it the Plugin closes and the Token is invalid. Kind of a Dead End here. - The Autofill Icons only show up on Website Logins as long as I am not logged into the Plugin? oO - We now tested the Standard Password Manager and the MSP Edition. I configured both exactly the same but somehow in the Browser Plugin
Serious issue: SLA rule fails
Guys, There is a serious issue in version 9.2.32 when the SLA is assigned based on the support group the ticket belongs to. So, when the ticket is shifted between support groups directly from the ticket list (by clicking on "Group" field) the SLA conditions are not being checked (!) thereby the SLA is not updated and remain the same as it was before reassigning the ticket. Please note that this problem doesn't exist when you first enter "Edit" mode in a specific ticket and change the Group from
PMP on Ubuntu 16.04 LTS
Trying to install a HA PMP deployment on Ubuntu 16.04LTS and have the following issues:- 1) After installing I initially am unable to start the PMP service (after following instructions for ubuntu service install). I have to "systemctl daemon-reload" then I can start the service with "service pmp-service start"; however if I subsequently try to install any software (apt install xyz) I receive errors and the install fails. I can get round this by removing the pmp service, then installing again afterwards
Automatically locked conversation
I sometimes see that the conversations I sent from email software are automatically locked on ServiceDesk conversation field and the conversations are not transfered to requesters. I would like to know how to fix this issue. ServiceDesk version is 9.0 build 9035. I would appreciate the help. sf-yoshi
Question Regarding First Response Violations
I have a question regarding "first response violations". How are they recorded/tracking in Service Desk Plus? Here is our scenario: 1. Technician creates ticket for support request he's already addressed. 2. Technician resolves/closes ticket almost instantly (well within 1 hour window). 3. Request later shows as a first response violation. So is this triggered because we're not interacting with the user (or in some cases the incident is created by and "requested" by the technician) before closing
Respuesta de correo enviada a otros remitentes.
Buen día. Tenemos la siguiente situación. En nuestro ServiceDesk Plus tenemos configurado una sola cuenta de correo electrónico para todos los técnicos. Se ha dado el caso que cuando uno de los técnicos ("técnico 1") responde a un correo de un cliente ("Cliente 1") correspondiente al ID "X", esta respuesta es enviada como si otro técnico distinto a "técnico 1" lo hubiera mandado, y es enviado a otro cliente distinto a "Cliente 1". Esta situación es nueva, y no se había dado el caso sino hasta hace
Deleting Project Comments
Where do we disable the ability for Project members to delete comments from others? We're using Task comments as a way to communicate between Project members but would like to limit who has the ability to delete comments.
Need help to create performance dashboard for SQL and windows , SSRS and appfabric servers
Hello Guys, I am new to monitoring profile, i am working on a task to create performance dashboard for different technologies like windows servers, MS sq servers , app fabric server and ssrs. what is am suppose to do is i need to put the monitoring parameters chart on the dashboard so support teams will be able to see the history. for ex. windows ( i have CPU disk ,memory utilization and memory paging/sec ) what other metrics i need to put there any suggestion?? i am using applications manager and
ESXI not showing all the details
hii, Unable to view VMWARE ESXI active Process , hosted machine details graphs etc. Iam configured SNMP and added VMWARE credential. Both credential passed
Group and Technician fields go blank on Edit
Hey All, When working in a incident or service request. We click on either edit button, and the Group and Technician fields are going blank? Is anyone else having this issue? It is happening right now for my entire Help Desk Staff. Thoughts anyone? Thanks! Jeff Day
Software License User CAL - No Technician in Dropdown
Hi, is it not possible to choose a technician as user for a specific software license (user cal)? Also a technician can use all kind of software licenses!???
Opmanager reverse proxy
Accessing OpManager via HTTPS Reverse Proxy We would like to access OpManager via a reverse proxy over https externally. Internally we access OpManager via http://internaladdress and externally we would access it via https://externaladdress We cannot allow direct external access to an internal server over the internet which is why we have a reverse proxy (NS) in our DMZ for this purpose. anyone implemented this?
Support rep roles
Hello, How can I make support reps from one Unit to see (maybe add notes/move, but mainly just to find and follow) requests in other units? I don't find such functionality in User Roles... or the only option to see is to add those Support Reps in other Units as Support reps (though they are not supposed to work in other unit, just be able to find the request and see who is resposible)?
Problem Updating to 6.3.6 or 6.3.7
Hi, I´m unable to update to 6.3.6 or 6.3.7. Every time after upgrade i get For Input String: "False" when try to login with Domain Account. We need downgrade. On 6.3.1 Its OK.
Should I be able to apply a Configuration to a Custom Group
I'm new to the product so maybe I'm misunderstanding how to go about something and hope someone can help me out. I have a site with 10 machines in it and I'd like to deploy software and configurations to just one of those machines. From the Admin tab I created a Custom Group and populated it with the one machine I want to target. On the Configurations page I selected a Configuration that runs a script from the script repository and then tried to target just the machine I want to work with by choosing
API support/roadmap?
MSP 9.0 Build 9009, Linux/Postgres I saw a recent forum thread where it was mentioned that support for the Servlet API had already been dropped. Since we are new to MSP version, what APIs are supported and what isn't? I know I have team members interested in using the Servlet API and/or REST API for various things potentially. What is the status of the various APIs? Thanks!
use current logged on credentials
Hello, It would be great if desktop central and any other products applicable would have an option to use the current logged on credentials of the user, or have an option where it only asked you for credentials one time and saved them as opposed to forcing a user to put in the same credentials every time for every operation. thank you -sean
when a user receive the email notification,and select the link to see the ticket detail the link go to a login service desk page, not directly to the case
ServiceDesk Plus Stopped Reading In Mail
At 3.30 this afternoon our Service Desk stopped reading in e-mails. The account used to connect is set so it's password doesn't expire and it hadn't been changed. SD was giving Authentication errors in the System log. Reset the password and errors still persisted. Logged onto the user portal as the service account, with the new password, and was logged in successfully so I know the user account and password in Active Directory are correct. We use IMAP and have done for ages without any issues. We
Newsletter de Noviembre
Hola a todos! ¿Ya vieron el Newsletter de este mes? No pierdan la oportunidad de inscribirse aquí para recibirlos en su correo
Unable to uptade the Um jar
My current ServiceDesk installation is version 9.2 Build 9225. I am trying to update to Build 9232 (I also treid previous builds though). Whenever i start the installation, the update manager gave me following error: "Please restart UpdateManager, unable to update the Um jar". It then told me to klick the "view log" button for more information, but it is greyed out. Does anyone experienced the same problem?
Turn off requestor notification for one template only
Hi, We have an automated process that uses a business rule to create an incident with 14 tasks every Monday. I would like to turn off the automatic requester notification for this template only. Is there a way to use the Field and Form Rules for this template to turn off the notification or change the requestor to a generic user that I can create an exchange transport rule to discard the notification? Best regards Dave
Resizing is unavailable.
I am unable to deploy a Windows 10 image with three partitions, in 5.0.3,124 I receive this error: Host '10.16.102.64' has failed the deployment. Additional info: -------------------- Error code: 1 Module: 52 LineInfo: 6934824D6BD2F69E Fields: $module : "osd_server_vs_3124" Message: Host '10.16.102.64' has failed the deployment. -------------------- Error code: 15 Module: 51 LineInfo: E3394061D0E3A517 Fields: $module : "osd_server_vs_3124" Message: Failed to assign volume '2'. --------------------
NIC drivers problems
Dear, I'm trying to deploy a image to a Dell Optilplex 7040. Osdeploy doesn't recognize the nic driver. Please advise on how to continue. Can i put the drivers somewhere on the server or is there a other possibility?
Simple script monitor
Hello i've a simple script monitor : cat /home/backup/finale.txt exit 0 I've the following result : Script Result Exit Code 0 Message Script message not found/invalid script message format - Please refer the help card 'Output Format:portion' for assistance. Inside finale.txt is writen: Data: host01 <number> host02 <number> host03 <number> The instance name and value are separated by a TAB space ( using in bash host01\t<number>) Is that normal ? Regards Franco
Follow-up email Ticket
Hi All, I've been using ManageEngine for a few months now, once a user has submitted a request with their issue, and you replied to them, the envelop is green, if you want to follow-up or chase the issue, what is the best way to do it, there is only a forward button
Mobile access from iOS device
The only information I have found with regards to configuring the infrastructure to accomodate Mobile access from iOS devices is the following: Step-4: Enter the Server Name or IP address in which Password Manager Pro is running. Make sure,the Password Manager Pro server and the mobile application are connected to the same network. How do you see this happening when the phone is NOT on the network (is not running WiFi) but is on e.g. 4G? What is the good pratice here?
Moving an Incident to another Account when Request created by email
We have Technician accounts that can manage all accounts and are in/associated with all Support Groups, Accounts and Sites. From these technician accounts we can raise new incidents/requests and assign them to any Account, any Support group, and specify any Requestor. However, when a Request comes in by Email and has a requestor already assigned, we are unable to re-assigning to another account/support group, and do not see requestors for other accounts. We try blanking out the requestor field
Schedule resource discovery
Is there a process to schedule the discovery of resources?
Archived Requests
Is there any way to get archived requests back into the active list ? Serious help needed. Any query? Anything???
Customize Securelink
When end users request to change their password, they're sent an email with a link to the password reset page. That link appears to be %securelink% macro from the customization page. The URL in this link has the incorrect server link. How can we configure this? Right now it's using the server name alone. We need to make this the DNS name of the server.
NetFlow Analyzer 12.2 service pack released!
Dear Users, We are glad to announce the release of NFA 12.2. NetFlow Analyzer 12 comes in new UI to make navigation much more easier and faster along with new features and enhancements. Existing customers, kindly note, that the upgrade to 12.2 can be done from 10250 onwards. To upgrade to the latest version, fill the form so that we can assist you with the upgrade steps. Customers in earlier builds can move to build 10250 by applying the service pack available at https://www.manageengine.com/products/netflow/service-packs.html.
My SQL Query Report
Hi, I'm trying to create a query report to display: Request ID Request Status Requester Dept Subject Technician Description Created Time Notes (All Notes if possible, if not latest) I've managed to find a report searching the forum, which works for the Notes field but I'm struggling to add all the fields I require. SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Support Rep",wo.TITLE "Subject",note.notestext "Notes" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Reverse proxy for opmanager central
Hi, I have opmanager enterprise edition, and mi central now work on default http port (tcp 80) I have 7 probe correctly connected from our customers. For security reason I need to implement and reverse proxy. For this reason I installed an server in DMZ network and I used IIS with ARR. The IIS it's configured to work on https port (tcp ip 443) Internally (LAN) the reverse proxy work correctly. Now, i want to change externally the central port (fron direcltry http to https with reverse proxy). It's
Need to Know if we could track the most commonly used Incident / Resolution / Reply Templates
Need to Know if we could track the most commonly used Incident / Resolution / Reply Templates As this would give us an insight on How efficiently we use our Service Desk and also we could look into other ways of enhancing our performance.
automatic onhold
Dears, I would like to make ticket automatic on hold while technician is on vacation we are use Manageengine service desk plus version 8.1.0 ... is there availability to make Schedule Request Status Change. Thanks in advance
Modify Dashboard
Hello All, We are using the free version of OnDemand-Service Deskplus. We have added an additional dropdown field in all our templates and we would like to show requests based on this field on the dashboard. Is it possible to modify the dashboard to include this report? I have searched the forum but none of the solutions worked. Thank you. KR, Manjula
To opmanagers MANAGERS
Hi, Today we decided to do a transition to Solarwinds, It's more then a year that there was update, still struggling with 11.6. We don't have time to do a remote session any more. Our concern is not the technical persons in this question but more the lake of communication from your director and managers. They had to inform there customers. Instead they let the technical people communicate through this forum. Its there job to COMMUNICATE by problems as this!
where do I find the service desk enhancement features listed
I am currenlty using service desk plus v 9200 and am looking to upgrade to the latest edition 92.32 sp but I would like to see a list with discription of the feature enhancements and security considerations before testing and rolling out to the live enviroment. Can any one point me in the right direction as I have found the future product enhacement page but not the current version. many thank Christina
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