Mobile from Attribute
Dears, i need script to match below : i create field called Mobile Number, and i need to get the number from field name Mobile (which is imported from active directory ) , as i need to view his mobile while requester create the request in that additional field i created before (Mobile Number). ----so if i know column Name of Mobile (imported from active directory) it will help and i will match these fields, appreciate your support.
SupportCenter Plus release pack 8014
Hi I am trying to clarify what the vulnerability fixes are in the latest update, 8014 released on the 8th Dec 2016. issue ID - 14230 Description - Customer portal vulnerability fixed can someone advise thanks Darren
File/Directory Monitor -Do file/directory age check
Hello, I want to check remote directory for daily basis files. More clearly, I have a directory that includes all bakup files in it. I want to configure an alarm if the backup file is not modified last 24 hours. I searched forum but unfortunately, I did not find anything. I tried somethings such as I thicked do file/directory age check box and condition is : Monitor is down if the directory is not modified 1440 minutes. However, bakup file is not generated at weekends so monitor is down. Could
Zoho Reports SLA on Response Time
Hello! Is it possible / does anyone have sample aggregate formulas for reporting on Response Time success / breach? Possibly similar to the other SLA reports for case closure?
ServiceDesk Plus issue
Hey guyz, In our company, we recently implemented Desktop central in our system organization. But we wanted also to implement servicedesk plus.As i was in charge of that!!i tried to configure the servicedesk option which is desktop central web-page.After that i tried to go back to the servicedesk option but it cant!!(it keeps loading)However other services are working. I attached a screenshot for more clarification. Your help will be much Appreciated, Brian B.
Purchase request per API
Hi, is it possible to create a new purchase request per API call? Example? Thanks, Dayn
Additional Request fields using Active Directory attributes
Good Evening, Is there a way to add more fields to a request and use Active Directory attributes to be populated out of the box, or would we need to use a custom trigger? We are wanting to prepopulate a user's address, phone number, and so on from Active Directory. I brought the attributes in through the "User - Additional Fields", but if I try to map the fields the same way in a request, it just shows the text like "l" for "State", "samAccountName" for "login ID", and so on instead of the actual
Unable to use AD Credentials for Technicans
I have installed Recovery Manager and would like to use AD Credentials to control Access. However I am not able to select a domain in the "Select Domain" section of adding a new Technician. what Am I missing to allow AD cred for Access to Recovery Manager.
Self service portal (Desktop Central integration with Service Desk plus)
Hi We use both desktop central and service desk plus. Wit the new feature win DC called self service for installing applications - we were excited. We assumed that as an end user you would be able to go to your service desk plus self service page (where you can log tickets) and avail of the desktop central self service capability for installing software - this appears though not to be the case. Am i correct in assuming that the integration between DC and Service desk plus is not available? Regards,
Custom Groups
Hi, Would be a good idea and nice feature if it was possible to add and create custom groups, based on a search.or even criteria like last connect time, ect. As an example I need to deploy a configuration now, but only for a group of people. There is no easy way to do that.Its a pain to create custom groups as it is now and adding and removing as well.
Report to track incidents progress
there are many questions in the forum regarding timespent on the requests, however none of the provided reports /custom report actually worked with v9. in short we need to find out how much of time each technician spent working on ticket (since assignment to him till he push it to other queue - assign it to different team) how can we get report for this and to output sum for each technician for MSSQL thanks for your usual support
Best practice concerning solutions in different languages
Hello Forum, I trying to figure out the best way to build a multi-language solution DB. I will need 4-6 different languages. Goal would be to show the solution in the requester browser language and default to English if no local solution exists. Any ideas? Thanks Daryn
Notifications on dashboard in Chrome
Hi, since updating to the latest servicepack, the notifications (alarm icon with a number) doesn't highlight anymore when a request has been replied to etc. Can still click and see but far less useful now. Still works in IE though. Anyone else had this / know a fix? Thanks, Dean
Getting an automated workflow by sending mails
Hi, Is to possible to convert the mail into workflow? When a mail reaches service desk , a ticket should be generated with approval process Thanks, Ramesh
Request Audit
Hello, Is there a log somewhere within the server/DB that shows the requests catalog history - specifically details of when a ticket is deleted by an admin/technician? Thank you, James
Mobile for ANDROID does not work
Mobile for Android does not work. PLease advise.
Question about Technician Auto Assign feature
Hey all, We've been using the Technician Auto Assign feature for almost a year with no issue. We use the load-balancing option to make sure the distribution of tickets is, well, balanced. Last week one of my technicians (Barry) was on vacation. I marked him as such in the Technician Availability Chart and assigned another person (Ben) as the Backup Technician. We received an important ticket that should have been assigned to Ben, but it got assigned to Barry and went unseen for 24 hours. In the
Inability to Edit Requester Templates
I am really struggling and cannot understand why requester templates cannot be edited, or changed. We can create a template which shows on the technician side, but even as an admin within DC, cannot make changes to on the requester side? It seems like this is a function that we should be able to change and customize to our needs. We need the ability to make the description field mandatory. On some of the templates we can do this, but on others the description field doesn't even appear. This is really
Execute script and close ticket on Approval?
Is this an option? We're looking to add a user to an AD group and close the ticket once the ticket is approved.
Long Login times
Hi, We had installed AppManager to test it out and are trying to remove it in OpManager but now after removing it are experiencing long login times and strange messages in the log file. The error we are seeing in the logs continuously is: ServerOut: AppManagerProcess isInitialized: true And when trying to login, the following screen appears for about 5 mins then you are at the login screen:
Webinar: How to Master Request Management using ServiceDesk Plus.
Hello everyone! Wish you a fabulous 2017! Keeping our promise to make IT easy for you, this year we bring feature-specific webinars every month accurately fashioned to further your expertise in ServiceDesk Plus. I'm glad to invite you all for the first webinar encompassing the basics of request management, related best practices, and latest updates on 17th of January. For your ease, we will conduct this webinar at three different time-zones. So set apart 40-mins of your time and join us either
Wasted space around Business Views
Is there any way to get the Business View to use all available space in its widget? The view appears small making it a bit useless, however there is lots of space around it which can be used. This view was created in v11 and used all available space on that version. Kind Regards Christopher Smith Westmill Foods I.S Team
Dual Purchase Approvals
I'm not sure if I'm overlooking how to do this or if this should be a feature request. I need to have a user that currently has a purchase level of say $10000 with a higher amount that can only be jointly approved if the CIO is out. Example: Sam currently has an approval level of $10k. Sandra doesn't have a current level. And Tom has a level of $1m. If Tom is out (for whatever reason) only together can Sam and Sandra approve Tom's amount. Otherwise, Sam can only approve 10k and Sandra nil. Thank
Add Asset Info to Groups of Assets All At Once
I'm just getting my assets pulled into SDP and I'd like to update groups of assets in mass. For instance, purchasing information is not filled in for the assets discovered by scanning the network. I'd like to be able to select a group of say 30 PC's that were purchased together and update them all with Purchase Date, Vendor, Warranty Expiration and Purchase Cost all at the same time. Is there an easy way to accomplish this without having to click on each asset and update them individually? Thanks!
worklog custom field
I am using the work log to track version updates in several coding projects I have. It would be super helpful to display the custom field "version" on the details list, so I can at a glance see what updates are associated with what version. But when I choose columns the custom fields are not listed. I am sure I can do this through a report and do intend to, but I would like to see at a glance on the fly without having to stop and run a report. Is there a way, or can this be put in as a development
Report to show number of tickets closed / resolved by site
Hi im looking to build a report which shows which technician has closed / resolved tickets on each site Thanks Postgres Version : 9.2 Build 923
Detecting specific Office products?
Hello. I am trying to create a custom group of users with either Word, Powerpoint, Excel, or Outlook (2007) in Desktop Central. However, if any of these packages were installed with Office, i.e. not separately, they appear in the control panel and in Desktop Central as "Microsoft Office Professional Plus 2007", instead of individual program names. Is there any way to sort these users into a custom group without targeting the entire Office 2007 suite? It is critical that only these four programs add
Report for No Notes in 72 Hours
Hello, is it possible to create a query report that looks at incidents/requests that have not had a note added over the past 72 hours? I found this: SELECT wo.WORKORDERID "Request ID", wo.title 'subject',notes.NotesText "Request Notes" FROM WorkOrder wo left join notes on notes.workorderid=wo.workorderid WHERE wo.isparent=1 but it only shows me request id, subject and notes. Any way to show only those without notes in the last 72 hours? Thanks
Local Profile Issue
Hi Team I just noticed that when user reset their password, it create a local profile on the server, that indicate that user has logged on the server. This is major issue as these profiles increased everyday. I need to know why it is happened and how to stop this. Thanks Abdul Challah
SNMP TARP Viewer
how to define snmp severity as critical , major , minor, warning and clear in alarms view
Missing Assets
I am just reviewing my Workstations for an Corporate review and have noticed that there are Workstations that were showing in December that are no longer in our asset list. I thought it odd that we all of a sudden had software licenses that were not being used. I checked with my technicians and they told me they have not been on the asset module since before Christmas. Nothing was deleted. We are currently missing at least 4 workstations that have been there since we started using the SDP On Demand.
Adding an existing resource to an existing group
Is it possible to add an existing resource to existing group after it has already been created?
I have been issues with this alarm Hardware Sensor Name : DC-QXS2. Category : temperature. Current State : shutdown(4) - The sensor is in non-recoverable state
I have been issues with this alarm on Cisco 4506-E, please helpme with any suggestion for solve this isue.
Showing 'Discussion notes' also if nothing is in there
Viewing Discussion Notes Once you add a note to the request the Discussion notes gets displayed in descending order of their date of creation just below the Requester Details block. --------------------- And thats my question: is it possible to display the 'Discussion notes' still if no notes are in the Ticket? The Reason why i want this is that i directly can write it in there instead to navigate to "Action -> Add Discution note -> write the note" Thanks a lot
IE11 not responding when loading requester form
IE11 becomes unresponsive when loading our requester form. It loads fine in Chrome but we find that that in IE it takes 25-30 seconds until it becomes responsive. Also, when the form is loading in IE11 it shows all fields before hiding them, as is set in the field 'on form load' rules.Has anyone experienced this issue? The form is quite complex with a lot of additional fields which are hidden and displayed on conditions being met. Does Servicedesk Plus have a recommended limit on the number of fields
Support Rep - Out of Office Notification
Hi, I have been looking through past topics to see if there is a feature that allows "Out of Office Notification" for Support Reps that are away or not logged in. I did notice a few topics that touched on this, but I am still not clear as to if it is available. We have just updated to Version 8.0.0 Build Number 8009 and I am aware that there is now the Scheduler setup that allows a backup to be assigned to a support reps that is away, but there is still the request for an out of office notification
OPManager stops working at Once
Dear Support team I am facing issue with my OPManager . As i was monitoring almost 250 devices VIA OPManager (Servers , Routers, Switches , Time attendance devices, Firewalls, Proxy devices ETC) but OPManagers stops reading all devices at once. Even i am using licensed version of OPManager. Only AMS (Support contract is expired) . Since the AMS contract expired i am facing issue. As per logic if i have valid license it should work properly either the support contract is expired. Please need
Please help me fix standby server OPmanager 11.4
hi all i deploy failover cluster for opmanager on windows server 2008r2 with MSSQL. i have installed primary server , then i install standby server . I can telnet from standby server to primary server . But i receive notification " primary server is not running in the given host/port . kindly check the primary detail ". please help me fix error.
does Custom Trigger supported by ManageENgine 9.0 Build 9008 .?
I am facing issues to find custom trigger .i need to run my python script?
Unattended List gets old / doesn't refresh automatically.
I notice lately that the unattended list doesn't refresh automatically. I just encountered one that was 8 days old!! How to fix? Please fix?
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