Additional Request fields using Active Directory attributes

Additional Request fields using Active Directory attributes

Good Evening,


Is there a way to add more fields to a request and use Active Directory attributes to be populated out of the box, or would we need to use a custom trigger?  We are wanting to prepopulate a user's address, phone number, and so on from Active Directory.  I brought the attributes in through the "User - Additional Fields", but if I try to map the fields the same way in a request, it just shows the text like "l" for "State", "samAccountName" for "login ID", and so on instead of the actual value.  Am I missing something when trying to add these fields?  Thank you for the help!


Thank you


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