Report to track incidents progress
there are many questions in the forum regarding timespent on the requests, however none of the provided reports /custom report actually worked with v9.
in short we need to find out how much of time each technician spent working on ticket (since assignment to him till he push it to other queue - assign it to different team)
how can we get report for this and to output sum for each technician for MSSQL
thanks for your usual support
in short we need to find out how much of time each technician spent working on ticket (since assignment to him till he push it to other queue - assign it to different team)
how can we get report for this and to output sum for each technician for MSSQL
thanks for your usual support