Ingresar con mi usuario administrador del Dominio a la consola administrativa
Buenas tardes Como se puede configurar para que mi usuario del dominio pueda ingresar a la consola administrativa de ADSelfServicePlus
Rebranding Agent Icon
Is it possible to rebrand agent icon in DesktopCentral9?
Recurring Holidays
On the recurring Holidays, is it possible to say for example the 4th Monday of the month instead of choosing a date because as it stands, some holidays change depending upon the weekday. Please help. I don't want to have to manually enter the holidays each year.
OpManager unable to select partition detail of device (%) via SNMP protocol
Hi, OpManager version 11 installed currently My server SNMP traps and SNMP credinatals are properly setup. And servers able to rediscover / update the status through WebGUI. But I unable to see the "partition detail of device (%) via SNMP protocol" while I want to add new monitor. Any idea?
Unable to view the phone number
Hello, I'm unable to view the phone number of the phones from the Desktop Central server. I only see the error message 'phone number is not detected'. I've read the KB article. The status displayed is the phone number of the phone. This is a very important feature, any ideas?
[Free Webinar] Granular Password Policies for different users in Same AD Domain
[Free Webinar] Granular Password Policies for different users in Same AD Domain Organizations have always wanted the ability to set different password policies for different users in the same domain but even Microsoft’s fine-grained password policies have fallen short of this expectation. Join Derek Melber, AD MVP in this live webinar to learn how to deploy granular password policies for different users in same AD domain with the next-gen password self-service management system. Date: 14th December
Cannot find deleted template
Version 12 of Central with Probe (Enterprise I believe) - So I made a new device template, Windows 2012 R2 server, and associated it with MIB .1.3.6.1.4.1.311.1.1.3.1.2 and tried to assign it to a couple 2012 R2 servers. I couldn't get any monitors to report back anything in inventory afterwards though, so I deleted the template and tried to re-create it, but I when I do, I get the following error: .1.3.6.1.4.1.311.1.1.3.1.2 OID is associated to [Windows 2012 R2,] Templates. Configure Custom OID
Old binaries
Hi When upgrading I want to temporary land my data on another instance of PMP. But I dont have the old binary so I cant install an older version (which I currently have in production). Is there a repository available with the older versions somewhere? BR, Staffan
Business Rules
Hi, Is there any way to set a rule that only runs on certain days ? We have a list of system generated (Preventive Maintenance) tickets that get created each day, but over Xmas our business will not be operating, and we'd like to get these automatically created tickets to auto-close for a few days we are not in....is there any way to script this or is there a rule we can use to address this condition ? A
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
Manual AdauditPlus and Netapp Filer (cDot)
I wonder if there are any manual how to configure NetApp Filer with clustred DataOntap (cDot) version 9.0? The manual in the program is not for cDot since the cifs options dont apply to cDot 9.0. I also wonder how AdAudit Plus knows which user to use on Netapp? I have tried doing it according to different manual I have combined but I only get: "Error in getting Shares, Access is denied - Error Code:5" Hoping there is a much newer manual! Thanks /Catherina
License File
Hello!! I've the Manage Engine Service Desk Plus MSP and it's working fine. But, when I'm licensed my portal I insert the file that allows just 15 technicians. I created a new license file, but I don't know how to put it in my server. Someone could help me? Thanks a lot! José Luiz Milanezi Sinestec - Brazil
Importing data
Hello, I want to import all data from spiceworks, to service-desk manage engine can any one help.
Notifications #2
Hi,How to configure notifications for technicians, if a new request is not assigned to more than 30 minutes? Thanks!
V12.2 - Many functions no longer appear
Oi. Muitas funções não aparecem mais ... Esta nova versão do OpManager é falta muitas coisas importantes quando o servidor for selecionada; serviços Windows monitorizada por servidor. Serviços como: FTP / Web / SQL / Active Directory Layout com contadores AD / SQL Entre várias outras coisas que são difíceis de encontrar. A aparência é muito bonita, mas é muito lento também. Gostaria de voltar para a versão antiga ... porque infelizmente há muita falta.
Can I use Manage Engine Service Desk Plus on my Godaddy account ?
Hello team, Can I use Manage Engine Service Desk Plus application on my godaddy account ? I have a Economy Hosting package from Godaddy for Linux and I would like to install ME SDP on it. If someone could share the steps that would be very helpful.
Changing Database
Hi, I would like to ask for those who are familiar about changing database. I have Postgres backup and I want to restore it in new DB which is MS SQL, will this be possible to transfer the data or do I have to stick with Postgres? I've tried it and it's giving me an error of "0 tables found...Please start and stop the server once and then try to restore t he backup data..." Thanks Rowell
Monitoring systems that use DHCP
Is there a way to automatically update IP addresses on machines that use DHCP, or change IP’s for other reasons? It seems like once a week I have a device reporting as down, because the IP has changed. I know I could change some settings to go by name instead of IP, but I don't think we want to go that direction either.
Cores count
Hi, One of my Service Desk Plus users is asking for a feature that sums automatically the quantity of the cores assigned to the servers in the CMDB. Is there any way to accomplish this within Service Desk Plus? Thanks,
Reporting on Conversations
Is it possible to run a report on the number of outgoing conversations (replies) that a technician makes?
Form templates
Is there a plugin or any way we can make templates more dynamic and visually pleasing? We would like to group fields (either by adding spaces or borders to go across the template horizontally). Some of our forms require users to answer questions and depending on the requirement, it would expose more fields. Whilst we have done this, we have the issue of the fields moving within the template. Is there any way to set the tab sequence?
Support
Has anyone else had issues with PMP support The UK and US numbers never pick up and the web form is broken and will not allow a case to be raised
Mail Fetching has stopped working
Hi, Mail fetching has stopped working suddenly on our SD+ today. I've stopped and restarted mail fetching - with no change I've restarted the SD+ service on the server its installed on also - with no change. I'm getting this error when saving the incoming mail settings: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password I've checked the credentials used and have confirmed that
ManageEngine Support is experiencing a slowdown
Dear Customers: Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city. All offices and schools in the region remained closed. ManageEngine’s Chennai office was closed yesterday, with the exception of our customer support staff who came in before the storm hit. Customer support has been spotty as communication links have been
Power BI Licenses - Skew figures
Our license metric is skewed because - we have a Million power bi licenses applied.. Can these be made to be ignored from the home screen metric? Dan
administrator cannot login problem
we use Support center plus 7601 and MS-SQL , license not expired for 2021 today i try to login by administrator and result is "Your license does not allow you to view this page" Another users (no admins) can to login and work. I try to find admin accounts via sql script from topic "resetting admin password" - result is: user id 2 administrator administrator what i can do else?
Purging the patch folder?
I notice this morning after applying the patch for 8.0.0 Build Number 8014, that my patch folder is getting larger and larger... It also contains a whack of updates for version 7.9.0, even though I'm on 8.0.0. So the question is - how do we purge the contents of the patch folder - is it as simple as deleting everything except the most current patch, or is there some other method we must do? dcc
Increasing Heap Size on NCM
Has anyone have issues with the low heap size on NCM? It's showing me it uses about 600MB while it only has 100MB heap size. I tried tuning the heap size by executing the -Xms and -Xmx commands but it looks like it needs to point to a certain java "object" (or script? not that familiar with JVM). Wondering if anyone have any experience tuning the heap size and can share the command line they used. Thanks
Spam Rule set to block Exchange out of office replies "Subject Begins with "Automated reply" still append to request
We're trying to prevent Office 365 Exchange user Out of Office Replies (Subject begins with Automated Reply) from appending Requests (unsuccessfully so far). I've created a SPAM Filter for Subjects that Begin With 'Automated Reply' - yet they continue to append to the requests (even if request has been closed). Is this beyond SD+ (Cloud) capability or am I going about this the wrong way? Rob Brown Versa Products
Project Owner Query
Hi, we want to begin using the Project module and I'm currently testing this module. One thing I'm struggling with is that when I drop down "Project Owner" only my name appears. How do I add other member of the IT function into this list? Regards.
Dynamic Fields - Execute Script - Set Subject field based on Additional Field content
Hello, I would like to set the Subject field to be the concatenated value selected under 2 additional field's selection. For example if they select UDF_CHAR12 - Hardware Issue and UDF_CHAR13 - PC Laptop, then I would like the subject line to show Hardware Issue - PC Laptop. So far I haven't even been able to get it to display the first value. I've tried using the below script that I found under another query. var x=$CS.getValue("WorkOrder_Fields_UDF_CHAR12"); $CS.setValue("SUBJECT",x); This displays
third party ssl on 12.2
Hello, How to enable third party ssl for opmanager ? No old tutorial apply anymore. there is no file "ssl_server.xml" file (under OpManager_Hometomcatconfbackup) Where to edit tomcat conf now ?
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
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