Desktop Central Software Deployment False Positives
This issue is rather perplexing. I opened a ticket with support but it is not going anywhere yet. So here is what happened. I made a custom Software deployment package for Server based Webroot. The preinstalled one is not the correct version or type. I made it using the exe command option. Before things get started about my deployment options. I know the options I chose works. I know that because I did test deployments and it worked. When I started to deploy in prod I deployed to 90 servers. Of those
ADSelfService Plus 5.3 Build 5322
Hello Everyone! We have just released a hotfix for ADSelfService Plus – build 5322. This build fixes issues in the Windows logon (GINA/CP) client and policy configuration. Issues fixed: Issue in Windows logon agent (GINA/CP) when GINA/Mac customization scheduler is configured Issue which failed to save OU and group selections during policy configuration IMPORTANT: Existing customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 2.2 from the link below:
Unknown printers
Hello, I ran a scan of one of our printer VLANs and 99% of them returned unknown printer. I find that very strange as we use standard Lexmark business printers and the scan returned the infos required: Lexmark XC4150 version ATL.030.082 kernel 4.2.8-yocto-standard-882b13d5eb08649bf415e5fa5fbe11fb All-N-1 Lexmark XM3150 version NH5.SB.N543 kernel 3.0.0 All-N-1 Please advise. Thanks, Daryn
Finding deleted Requests
If someone deletes a request or even a Change, is there any log of that action where an admin can see who deleted it and what was deleted? So If I know that Request 130711 was deleted because of a gap between 130710 and 130712, is it possible to find out anything about the missing record? Any audit trail or recycle bin type of thing? Thanks David
Remote Control from Mobile DC App
Hello When testing out Desktop Central, the mobile app says Upgrade Desktop Central server! : "This feature is available only in higher versions of Desktop Central" when I tap on "Remote Control"... What does this mean? edit: I inserted a screenshot of the error for everyone's future reference.
Consolidate / Merge Software into Single Entity
We have an SAP Crystal Reports Server that when scanned has added 1232 additional pieces of software in the Software list. I don't really care to see every singel file in SAP listed as a piece of software. How can I set this up so that ODSDP knows that it is part of the Crystal Reports Server Software package and the only thing that shows up in my list is Crystal Reports Server? Thanks, Liam
Report to count number of tickets open for each requester
Hi im looking to build a report that does a count of each open ticket per requester Thanks Postgres Version : 9.2 Build 923
Resolution Template with Attachments
Is there a way to have a resolution template contain a list of attachments? I onboard employees, when I do I have a list of several documents that must be sent to the supervisor. I was wondering as they are the same documents for all employees hired if there is a way to create a resolution template that contains all the documents as attachments, and whatever else so when I select resolved that it will send these documents automatically on resolution. I thought about doing a reply and usually that
Associate Assets
Hi, We can associate assets in Request Module. But it is different in Change Module. 1. Could you make the same view as it in request ? 2. Could you add more fields when we associate assets such as IP address, asset tag ? Thanks.
Since 8600 upgrade CPU runs at 95-100%
Since 8600 upgrade CPU runs at 90-100%, I reviewed the task manager and noticed the PostgreSQL and Java using all the CPU resources. Is anyone else noticing this issue since the upgrade?? See attached screen shot of CPU usage.
Move from psql to MSSQL
I would like to know if there is a procedure to move my current ProgressSQL based locally hosted ManageEngine to MSSQL. I would like the ability to use Crystal Reports to generate some needed reports and I would also like to have the ability to work in an environment I am more familiar with. I did some searches as I did not wish to ask a question that may have been beaten like a dead horse, but I was unable to find any real answers. I appreciate any information, Jim
Agent Version is not up-to-date
Hello, I have few systems in SoM which is not getting scanned, I have tried to uninstall and install from SoM but status is always same "Agent Version is not up-to-date" Thank You!
Asset/Vendor price bug??
Hello, I have created vendors and products and have also assigned the products to the venders. I then scanned my printers and assigned the vendor to them. Strange thing is that the printer models were correctly identified by the scan but the price for the product is not properly updated. It seems that it chooses the first vendor product every time I choose the vendor - even if the product I'm working on is at the bottom of the vendors product list. Please advise. Thanks Daryn
Survey Link HTTP Status 500 - Error
Servicedesk 9.2 Build 9233 has been upgraded. After the transition, we clicked on the survey links to the users and started to get the error. Can you help me. However if I click the survey link button, I get a 500 error immediately. Support File Attachment
Add response as Technician Reply?
Is there any way to have a reply appended to a ticket not as a requester reply, but as a technician reply? For example, if a technician uses an application other than ServiceDeskPlus to respond to a ticket, can the fact that the response is being sent from the technician's email address be utilised to append as a technician response? Thanks! Michael Evans Systems Technician Apprentice Grey Matter Ltd
Restore previous theme after upgrade
We recently upgraded SDP and our custom theme is gone. We have a backup, but I am not sure how to restore the theme we had. Is that possible?
Exporting Tickets with Attachments
Does anyone know of a method to export individual tickets with their attachments to a directory? We are looking to export any tickets that are marked as "Approved' to our Accounts Payable Document mgmt system.
Report to show count of tickets in a particualr group
Hello I'm looking to build a report that will do a count on the number of open tickets assigned to a particular group Thanks Postgres Version : 9.2 Build 923
How to delete assets and start over?
We would like to delete all of the assets in our ServiceDesk and start fresh. We're using 9237. Is this possible? Is there an easy way to do this? Thanks!
Can you make Resolution default to the Resolution sub-tab instead of the Solutions tab?
We're using SDP 9237. Thanks.
Need a way in which Technician get alerts when SLA is getting violated
Hi, How to configure the alert, Suppose the ticket created date is Jan 1 and due is Jan 4 , then a reminder should be sent to person on Jan 3 on the service desk plus. Thanks, Ramesh
SharePoint Reporting..
Do you have any plans to add this in?? Daniel
SDP Reset Password Action - 'User must change the password at next logon' not taking effect.
When resetting a password in ServiceDesk Plus using the recent ADManager integration enhancements, the box for forcing the user to update their password on login is not working. Checking the user object, the MustChangePassword flag is set to False.
Change the order of services in a service category?
I've added several new services to an existing service category. Is there a way to drag the items to change the order of appearance for the requestors? Or at least just make them order alphabetically?
Report Error - Skype Reports
Error Number: "18452" - failed to connect to the data mart When trying to generate reports in the skype menu, this is the message. I have run the ps1 script that test connectivity and its fine. Daniel
'ShowSuggestionsToTechnicians' of 'globalconfig' to be a part of Admin Console
SD-65289 :Unable to disable Solutions auto suggest for Technicians. This can be done by updating the column paramvalue as 'false', for the category 'ShowSuggestionsToTechnicians' of 'globalconfig' table in db. Can you please make the above as a part of Admin console? It's basic configuration setting and you require us to look into the database. /Mar
New License Report - Licenses Assigned per User
It would be good be able to report (and schedule a report) that shows which licenses have been applied per user. Many 365 licenses are not applied in bulk e.g. Visio, so to see who has these applied would be very useful
AUdit content for specific mailbox
Is there a way to get a report with content of all sent / received emails for a specific user? similar to forward to (with copy) option from Exchange.
Unspecified Error occured while adding User in Client
Hey there, i want to use the Manager to add local Admins on all Clients of the Domain, if i use the the local User Manager and click in "create users" i get this error. but if i use now the "get local users" button i see the user i wanted to create in the list and if i use the net user command on the client i see that he created the user as a gast does anyone know wheres the problem ? i run the tool on the DC so there should be no problem with the permissions.
sensors
hi How do I can change the measured parameter format of the sensor to one certain format ??? my sensor read the temputure 2500 . how I can change it to 25 in a monitor ?
Cleanup Archived requests
Hi Is there a way to cleanup Archived Requests For example, we don't need requests for >3 years This could free more HDD space. Regards, Dmitry
auto reply
Dears can you please advise how can I create auto reply email for when I received and incident on user group Thanks Hani Sadeq
AD Manager - Request to include Exchange auto reply feature in User modification template
Hi, We use user modification template when a user leaves to remove group membership etc. It would be great if we can set an out of office reply as part of that template. I am not sure if it's possible already but if not then it will be a great feature.
Problem new dirsynced users being created in office 365
Hi, I have a problem where a user is created using a template and dirsynced on creation. The problem I have is that the user is then created as "in cloud" rather than synced with the local active directory. This then creates synchronization issues when the dirsync actually activates. So what I currently have to do is this: Create the new user Go into the office 365 portal delete the "in cloud" user let dirsync run assign license What I would like to do (and from what I can tell is the intended function):
ADManager - Inactive users "acknowedge"
Hi there, is it possible to have a kind of "acknowledge" function regards the inactive users? The goal is to identify all the inactive users, then, just in case, flag this "ack" option; in this way in the next report won't have the same user's evidence. Thanks a lot. Massi
Pictures or URL link to picture of Requester
Is there anything in the road map for importing requester's pictures or at list creating a custom field that would point to a picture of the request?
Service Catalog: Allow Members of Group to See Open Requests
Currently, we use have our HR department submit all User Management request through the Service Catalog. We have created a group (HR) that restricts access to this Service Catalog. The problem we currently face is, if the primary person who submits requests is on vacation, her backup cannot see the submitted requests. Is there a way to allow a "Group" to see all requests submitted by that Group?
Asset mandatory filed ServiceDesk Plus MSP
Good morning , the functionality of assets as required field is not yet available in the template incident ? Thanks!
Incident Additional Fields not populating
Hi, When trying to update or add a new value to an existing pick list the changes are not saved. The value test 1 was entered when saved and it does not appear. You are able to delete a value. Changes made to existing values also do not change. Example changing test to test2 and then update: text remains test. We are only using two pick lists, totaling in 39 values. Upgraded to 9.2 build 9238 and still having the problem. Using MS SQL back end. Any Ideas? Regards Duncan
Adding computers w/ one or more of several packages into a custom group.
Hello. I am trying to create two packages in the Self Service Portal that will automatically upgrade users with Office 2007 or 2010 to Office 2016. I have accomplished this by creating two .bat scripts, one that uninstalls 2007 and one that uninstalls 2010. Both scripts then install 2016. I would like to add both of these bat scripts to the SSP, and to do this I need two custom groups that house the computers with 2007 or 2010. Attached is the setup in the dynamic custom group. However, this custom
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