Unable to generate scheduled report
Hey, Everyday I get the message below: When I go to report and search for scheduled reports no records are found. How can i stop this report for being sent? Kind regards, Jordi van Oosterbosch
Trap Processor
Hello i'm triing to edit a trap processor for a new trap, i set some values in mach critera and i save it. But when i open the trap in monitors this values are not present/saved. How i can solve this issue ? Regards Rocco
Role Based Access
Some of the reports contain more information than we might want all users to see. We would suggest being able to configure different user types, with a menu to select which reports they could see. Dan
system errors when NOT using full-qualified domain name when accessing SD+
the team, we noticed that after one of recent patches system is throwing errors when user doesn't use full-qualified domain name e.g. http://sdp.mydomain.com our system is hosted on-premises and are using SSO\passthrough, so people within the same domain shoudl be able to use only http://sdp what's wrong? /mar
Add/insert text to subject
I need to add or insert text to the request subject when it comes to Servicedesk (from any way, mail, portal...). I have several Support groups and I’m using templates for each of them. What I need is that by request that comes to a one of the support groups (with a specific template), a fix text will be added/insert to the subject (like it is inserted the request number).
Need additional AD information displayed in Incident request form
Hello, I need to display the user's Phone number, location and email in the request ticket These are all fields that are imported from our Active Directory so they should be able to be displayed somehow but I haven't seen how to accomplish it. Thanks
Integration c#
I want to integrate the api with C #, but I can not generate the regenerate key.
Is it possible to automatically assign email tickets to a probem
I want to automatically assign emails to a specific problem in problem management based on contents of ticket description. Is this possible?
Technicians \ Additional E-mail
Hi,Technicians can not specify an additional email address. Unlike the Requesters. It Fixable? Thanks!
Please allow user to attch some files in work log
team, Our customer arise following feature request: They want to enable user to add attachment when they add/edit a Work log (request/change module). Thank you.
MAP New issue
In the Map section new issue In the map view I see 8 devices, in the list view of the same map I see only 5 devices!!
Update requester details via import
Each time we upload updated requester details into ServiceDesk, rather than over write the current requester details brand new records are created, so now we have every requester in as a duplicate.. Does anyone know how to update requester's details rather than add new? Many thanks
Possibility of customizing purchase order
Hi, Is there a way that we could add new fields or remove / re-name any existing fields to the Purchase Order? Regards Hirantha
v9.2 Build 9235 Bug - Rollover tabs
I just upgraded to the latest ServiceDesk Plus build (9.2 Build 9235, on Widows Server 2012R2) When access the console via the latest Google Chrome , Firefox, or IE11 (I'm using Windows 10 1607), the rollover bar at the top of the page is blank (from Home Icon -> User Icon). The rollover shows the individual buttons when I hover, but the 'rolloff' puts it back to blank again. Is this a known issue? Any fix available?
Active Directory Reconciliation
Hi, We have a problem with the 1 way AD Synch of SDP. I can understand how it wont remove users, but when we have existing users changed (They get married etc. and their logon is changed) the system creates a secondary Requester with just the new logon ID so we get 2 users appearing (The original and then one with no info with their logon ID that seems to take dominance). To resolve this we have to remove both and then re-synch. Is there a way to fix this ? Is there something on the roadmap to address
Project departments/teams/units
For reporting and filtering purposes it would be nice to define the department, team or unit that a project is assigned to. Perhaps integrating the "Support Group" as an assignment option for a project would be the solution. We have had to rename the Project Type field to Project Department in order to track projects in the manner that we need to.
Created / Due By Dates Incorrect
At some point after our latest update to Build 9232, it appears as if our request Created Dates and Due By Dates somehow got flipped in how they are displayed. I screen capped the requests page to show you what I mean. Some dates are displaying in US Date Format fine (8/12/2016) while others are displaying with the Month / Date positions flipped (13/12/2016). Any ideas on fixing this?
Custom trigger blank field to run
Hi everyone! I need start custom script, when my addional field have NULL value. If i stay field (in custom trigger) clear, after saving it disappear if the field was clear. Any ideas?
REST API - CMDB - Error 3001 on specific CI Type
Hi, I try to list all CI´s with a specific name (MYCINAME) under a specific CI Type (MYCITYPE) and get "statuscode = 3001" When I (just for test) created a new CI Type MYCITYPE2 and created a CI within with name MYCINAME2 it works !!! Something is wrong with the other CI Type but I cannot see what is wrong? I don't want to redo Everything because we have a lot of CI's in the CI Type that we have problem with. Attached is the PS question (that works against MYCITYPE2 but NOT MYCITYPE)
$DEPT_HEAD$ versus $REPORTING_TO$
Hello, What exactly is the difference between the $DEPT_HEAD$ and $REPORTING_TO$ variables in the service request approval workflow settings? Where is the data coming from? Best regards, Demetrius
Populating a large pick list in Service Catalog>Resource Field
I have a Service Desk question that asks for a location. I have 65 locations, and it would be great if I didn't have to type these in manually. Is there a way to populate the Question Type>Drop-down resource pick list (or a custom pick list without having to type them manually? If not, can we have a feature request for that? Thanks Adam
App AD Logon
I downloaded the app for my tablet, I have a self hosted edition of ServiceDesk Plus, We are using AD integration and the app says local authentication only. Will a new version be coming out any time soon that will support that?
Using Powershell to input request details works only once
Hi, I have created a powershell script that sends some details back to a request (it changes the user and the custom fields called 'Mappenavn'). Also it adds an approver to the request. My problem is that either of these two functions works alone. But the second I add both functions in the same script none of them works. If I then comment out one of the functions, the other starts working again. Can anyone tell me what I'm doing wrong and how I fix it? Script: param ( $json = "none" ) $jsondata
Can we have a Stable Release Please??
Can we have a stable release. Take a look at the last 7 releases alone. Look at the dates. Please start testing internally and stop using the community to test your releases. I work for a software developing company and I can tell you we would not find it acceptable to release in the hap hazard way you release SD Plus. I have an issue with a setting in version 9214. Manage Engine's solution is to update to the latest version. There is not Stable latest version!!, you are releasing a fix for the previous
Sort Items in Groups
It would be really helpful to be able to sort items in created groups. I just created a group and am having a hard time telling if I have left any out. High to low, low to high, A to Z, Z to A, etc. Thanks!
Upgrade from 100003 to 100004
We are on 100003 and it is telling me there is a newer version. When I download 100004 and try to install it, I get a message that I can't upgrade my version to 100004. ??????????
Disable actions on the Quick Launch Bar for Remote Control
Is there a way to disable this Quick Launch bar? Help Desk users are able to click on options like Registry Edit, command prompt, etc and they all open under the SYSTEM security context (a big no-no as these folks shouldn't have that level of access). I've disabled the "Enable Quick Launch Tray" option, but not sure if this is the same feature I'm talking about....I must be missing something here.... Running version 9.0.2.113 I've attached screen shots of the feature I'm talking about.
Unable to Add Data Source - Build Number 5320
Unable to Add New Data Source after upgrading to version 5320. We were able to access prior to the upgrade. We have restarted services and server.
File Attachments Not Found After Migration
We recently moved our SDP from Windows to a Linux server. It's running fine except the attachments weren't there. I've copied them manually to the new fileAttachments directory, but when I download an attachment it says 'The File was not found.'
Install will not proceed past "In Progress" for a couple of applications
I have a couple of apps that are failing to install. I tried attaching the logfile from the test client, but the forum won't let me. I dont see anything strange in here, it just seems to hang. Any help or advice would be appreciated. === Verbose logging started: 12/9/2016 9:45:22 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Program Files (x86)\DesktopCentral_Agent\dcconfig.exe === MSI (c) (20:F4) [09:45:22:778]: Resetting cached policy values MSI (c) (20:F4) [09:45:22:778]: Machine
Switch Port Mapper not reporting all ports on switches
I am seeing mixed results with my switch port mapper not reporting all ports that are active/nonactive on my switches. Some switch stacks are correct and others are not. ANy advice on what to check?
Downtime Summary Report shows Unmanaged Servers.
Hi For maintenance reason we unmanaged whole bunch of monitors. Now the Downtime Summary Report shows only these under heading Least 20 Available Monitors . How can we disable but not remove monitors to not appear on this report? Regards, Corné
auto assign inbound email to a specified problem
Is it possible to parse an email, and based on text found in the description or subject assign the ticket to a specific problem in the problem management module?
PostgreSQL not running
Dear, I am using Manage Engine - Desktop Central , but currently facing an issue after an upgrade Service status : stopped When I look into services, I can't locate the PostGreSQL database I tried registering the service, but I get following error: C:\ManageEngine\DesktopCentral_Server\bin>register_pgdbservice.bat "C:\ManageEngine\DesktopCentral_Server\bin\\..\pgsql" Registring NT service ... pg_ctl: too many command-line arguments (first is "C:\ManageEngine\DesktopCentral_Server\bin\\..\pgsql\data")
Service Desk Plus Desktop Central - Icons Not showing when loaded on virtual server
I am unable to view the icons from Desktop Central. The SDP is loaded to the 2012 R2 virtual server. Can someone help me?
AutoIt installer not working
I used autoit to generate an auto install package,and publish to the desktop central. I can run autoit3.exe myapp.au3 ,and will work. However, when I publish the app to the client, it will not install. Chris
autoit
Hi: i have a problem.i used autoit to generate a auto install package,and publish to the desktop central. i can run the problem use autoit3.exe app.au3 ,and it can work. but when i publish the app to client ,it will run in the background,so it can not work pls tks
V12: How to log a ticket in ServiceDesk Plus when a fault is detected in OpManager?
Mail settings regarding 'Disable new request creation through email'
Hi, We have just performed this change to prevent new tickets being raised. For individuals its all fine, you get a single mail back, but when we sent a mail from a group mailbox it starts spamming it with over 40 ! Has anyone had this problem ? A
Application Stability
Good day, Please allow more time in the development life cycle to stabilize the application. SDP regularly fails to start and hangs on Application Layer Starting.......... This is a common complaint on your forum and I believe that no feature is worth anything is the application cannot start reliably. Regards,
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