Field and form rules
I was playing with the field and form rules in the new build and loved how you can now remove options. I was wondering though, it seems i can remove options in the 'Feild and form rules' for incidents and requests, but i am missing the options in the change management 'field and form rules'. Will this be implamented? or is there something wrong with my install. -shane
Asset association with user
Hello I've desktop central agents installed on my network devices and sending details to the service desk about assets, how can I make it associate assets to users directly so i won't have to do it manualy
PostgreSQL stopping due to Antivirus
We seem to be having issues with Desktop Central stopping quite regularly, we've spoken to the support a number of times on this and we seem to get the same response each time of kill of any postgres,exe processes and restart. This does work 80% of time but is this an known issue with PostgreSQL and if what database type are we best using. i.e. MSSQL etc Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Service Desk Plus and Desktop Central Integration
I have noticed that recently servers which are scanning successfully in Desktop Central, are failing to scan in Service Desk plus. Are there any known issues with the integration between the two systems? SD+ 9.2 Build 9232 Desktop Central 9.2 Build 92045 The errors reported in SD+ vary despite the asset being able to scan successfully in Desktop Central
404 error connecting to web browser
Hello, so when i launch up ManageEngine Service Desk Plus Professional edition it loads up and says it starts but i cannot connect to the address that it specifies for me to go to. I get a 404 error when i try to get to the page (http://localhost:8080), i've tried connecting by the IP on the virtual server i'll have manage engine running on but that's a dud as well. I have scavenged the forums looking for a resolution but all have proceeded to fail for me. Anyone with a solution or tip would be much
Regular mail fetching stops after upgrade to version 9238
Hi, after upgrading to version 9238, the regular mail fetching task does not work anymore. The E-Mails get fetched only ONE TIME after service restart but not in the configured interval. Anyone else experiencing the same issue? Regards Tan
Any way to stop the cursor automatically moving to the To field when hitting reply to a ticket?
Hi all This is one of my biggest annoyances with SDP right now. I hit reply, notice the cursor in the body field, start typing, then a second or two later it jumps up to the To field. It's infuriating. Why does it even move to the To field when I've hit reply? The To field is already populated on replies. Is there a way to disable this behaviour?
Desktop Central Patch Issue
Hi, We Have IT Setup of 150 Desktop,Laptop & Server. All Desktop & Server are Connected to AD, while All Laptop are in Workgroup. Earlier we use to have wsus Server for Windows Patch management for Desktop/Laptop/Server. Wsus was working fine. Whenever there was new machine, it use to the detect the machine & do the patching. Now we shifted to Desktop central, the issue is whenever there a new PC it detect the system, but it do not install the patches. It show new PC in High Vulnerable System. Last
Clearing out non-existent Assets
What would be the easiest way to go about clearing out Assets that have been re-named (duplicate of the same machine) or do not exist any longer. A scan will tag some assets as "turned off or non-existent" but if it is assigned to an owner is hard to spot. Is there a report you can run for all assets that were tagged as such during a scan?
Patch Management Isssue With Desktop Central.
Hi, We have IT Setup of 150 System include desktop & Laptops. All Desktop are connected AD, while laptop are part of workgroup. Earlier we use wsus for patch management without any issue. Then we shifted to desktop Central for Windows & Third Party Product Patch Management. Now, the issue is ever since we shifted to Desktop Central, we are facing lots of issue pertaining Updates. Earlier whenever we have new system (Laptop or Desktop), wsus use to detect it & install Updates.But, now in desktop central
Netflow & Meraki?
I see in documentation that the Meraki's do Netflow v9, but yet to personally configure one with Netflow Analyzer. So I would like to know if anyone else has any experience with using this application with the Merakis. Any problems, caveats, tips would be nice.
Monitoring MS SQL CLusters
Hi there, What is the best way to add ms sql clusters to opmanager so it can monitor machines and instances. I have instances on both nodes of the cluster. Pedro.
Important: MySQL backend support ends December 31, 2016
Our upcoming release (version 12.9) will be our last major release that will support MySQL as the backend database. From version 13.0 onwards, Applications Manager will support PostgreSQL and MS SQL backends only. If you are using an Applications Manager
Placing an icon on user desktop when it's read only
Were looking at making none administrators desktop read-only but we want to be able to deploy icons to users desktops and not all users. I've tried doing this as a user configuration but it fails with access denied. Is there a way of deploying an icon to a users desktop when that desktop is read-only to that user? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Error Converting from Incident to Service
Dear All, We're trying to convert an incident into a Service Request, however we have received an error trying to perform this action as per print screen below. Version 9.2 Build 9227 Please see print screen below: Kind regards, JS
Partitions details query
Good day I've noticed when certain servers alert on partition details, some alerts show the affected drive while others don't. This means our helpdesk guys need to click on the alert, then click on the server, go into monitors and check which threshold is violated. Do you guys know why this is the case? I have attached a screenshot showing an example - both are WMI monitors. Let me know, Mat
Failed SAP DBTech JDBC: Cannot Connect to jdbc:sap://
Hi, I am receiving an error while configuring a SAP HANA Monitor. Please find the screenshot attached. Regards, Kumar Pasupuleti
ADSelfService Plus Fixes and Enhancements [2017]
Release Notes for build 5509 (Dec 27, 2017) Enhancement: Bulk disenroll users: Select multiple users from the Enrolled Users report or import users from a CSV file to disenroll them in bulk. Issues fixed: Oracle EBS password sync driver has been updated to the latest version. Issue in using Google Authenticator while performing password self-service from the Android mobile app. Issue in enrolling more than 10,000 users at once from external databases. Issue which failed to refresh the CAPTCHA image
Problem in Configuring Windows Monitors...
Hi Team, In regard to configuring the Windows Monitor for some of our clients i am only facing issues only in specific to Windows Monitors. Even though the User name and Password is correct, gives me a error "failed. Incorrect User name and Password" and Some times "RFC server error". But i am able to login to the servers with the same User Name and Password successfully. The troubleshooting steps for WMI through Winmgmt are not successfully either. Appreciate your help. Regards, Kumar
Having multiple Servicedesks in 1 application
Hello everyone, So we have a Servicedesk Plus environment where everyone can create a request. But it's only for 1 servicedesk. Is it possible to create multiple servicedesks in 1 application. For instance, the users logs on and instead of "create request" they can choose a servicedesk and then create their request. So you basically create a whole new servicedesk plus under the same application. Is something like that possible? So everything is set in 1 application but has it's own environment.
Import and SCAN
Hi support, I need to know what is the specific privilege to import requester and scan assets Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Is it possible to reverse the order in conversations?
Dear all, we would like to be able to reverse the order of ticket conversations, from most recent to oldest. Currently the settings are from more recent to oldest, and we don't seem to find a way of changing it. Kindly advise. JS
Provide an option to remove any asset that hasn't been detected/scanned for X number of days
Over time, SD Plus has detected and accumulated close to 2000 assets when we only have 400 assets. It would be great to have a feature where can choose to remove any asset that hasn't been detected/scanned for X number of days.
REST API failure to post projects with example data
I am unable to use the Rest API example to post a new project on one of our servers. I have the JSON format correct as I am able to post to another server using the same data. I have tried multiple browsers. The same error happens for any type of operation. I do not get an error message either. Please see screenshot below. Why won't it allow posting?
Importing venders
Hello, is there any way to import venders into SDP? Thanks, Daryn
Avast blocking SDP mail fetching/sending
Hi, Avast keeps blocking mail fetching/sending on ServiceDesk Plus, despite us following the steps in the post below. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Any advice gratefully received...! Thanks, Andy
Add task title to Query
Hello how i may add the "Task title" to the below query? select top 50000 "ti"."FIRST_NAME" AS "Assigned Technician", "wo"."WORKORDERID" AS "Request ID", "wo"."CREATEDTIME" AS "Created Time", "sdo"."NAME" AS "Site", "ct"."TIMESPENT" AS "Time Spent", "rctd"."FIRST_NAME" AS "Time Spent Technician", "ti"."FIRST_NAME" AS "Assigned Technician", "ct"."DESCRIPTION" AS "Time Spent Description" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderToCharge" "wotoc" ON "wo"."WORKORDERID"="wotoc"."WORKORDERID" LEFT JOIN
Custom Query Not Running | HELP
Hey All, I am looking to setup a query that will return the following information: All Technicians Names All Technicians Email Address I have been trying a few different query's and for some reason none of them are running, or they are returning errors. Any help would be great! Thanks! Jeff Day
Replacing Categories - Can't delete the old ones?
Hello there! As i said in the topic, we are going to replace all our categories, and would like to remove the old ones. We get this error: http://prntscr.com/dmmqm3 "Category is in use by another module. As such we can not remove it from the database. However it has been marked so it can not be used" However, i can still use it, and i can not delete it. What do i need to do, to be able to delete it? With Kind Regards Lars Sverre Levang IT - Klepp Municipality
Deleting Support Groups
Hi, I am trying to delete some of the support groups on on Service Desk Plus but I get the error message saying 'groups cannot be deleted' I've tried to remove the groups from any service catalogue requests and check they are not present in open requests. Is there any other way to disable these or remove these from view? Thanks
attach file
Dear Sir, I would like to know if its possible to upload some attach file's which is belong to ( Picture, Microsoft, PDF,TXT ) only.
whole report of workstation changes
Hi Dears I need a query report to see all changes of the workstation from the first time that is scanned. i need to determine the periodic date for this changes. for example show me the changes from .... date up to .... date im using servicedesk plus version 9.1 MSSQL So Thanx
After install 9.7build i have got chineese language instead english, how to back?
I got install 9.7ppm to remove from 9.6 netflow. After install have got chineese language instead english? help?
Change language
Hello, i have got a problem. First, i have got Netflow Analyzer 9.6 Professional Plus – 600 Interfaces, AMS expire to : 5 month 2017. I install SP to remove on version 9.7 and 9.8.6. After my language is cheenese instead croatian. Plesa, help me to change language. Thanks J
Only 2 days
I see only two days in Device Traffic, even when I choose 7 days.
What permissions are required to delete a project?
We're using SDP 9234. I'm a full SDP admin with the Project Admin project role as well. Whenever I try to delete a project, I'm prompted that I'm not authorized to delete them. Why can I not delete projects? What permissions or circumstances are required for me to be able to delete a project? Thanks!
Best Practice to Offboard Technician
Hi, I was wondering what the best practice is to offboard a technician - Delete or Remove Login? What are the security implications of each? Best, Casey
Did you know : How to Configure Two-Factor Authentication (TFA) for user logins with Duo Security?
With the two-factor authentication feature, ADSelfService Plus easily wards off potential security threats by fortifying user accounts with an extra layer of security, in addition to passwords, during logins. It reinforces security with options to set up two-factor authentication using any of the three advanced authentication techniques, viz., SMS and email based verification codes, Duo Security authentication, and RSA SecurID. Two-Factor Authentication via Duo Security When two-factor authentication
Send Enable Login to Requestor -Email Templete
How and where do you edit the page that is sent when the admin enables and a Join or Reject email is sent to the requestor to join the organization so they can have there own login credentials?
SNMPv3 Traps
Hi, I am implementing SNMPv3 Traps for all the Alerts in my application. Currently it supports only SNMPv2 traps. Can you please provide me some of the example so that I can create a SNMPv3 trap for the Alerts in my application. thanks, Ritesh
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