ZOHO Reports - Variable
Hi there - How do I make a variable in ZOHO reports to append to my reports for a date? I'd rather not need to go in and select the months, i was hoping to have it generate automatically. For instance, "CurrentMonth" variable.
Re-open an archived ticket?
We need to open a ticket that has been archived but don't see an obvious way to do it. Is it possible?
Troubleshooting powershell scripts
Hi All, Does anyone have any tips on how to troubleshoot powershell scripts that are setup in custom triggers? I have two that are not working as expected (seeing no results at all), although the request history log shows both the scripts are being run when the request is submitted. Thankyou, LL
Can alternate approvers be configured?
In the situation that an approver is unable do the necessary approvals (away or ill for example) can an alternate approver be configured without having to manually change each pending request? Best regards Dave
Move OpManager 10 App and SQL Database to new servers
We have OpManger 10 (Build 10100) installed on a Windows Server 2008 R2 server with the database in SQL 2005 on a Windows Server 2003 R2. We need to copy the setup to a new machines (both the application and database). We don't want to turn of the old setup until the new one is fully operational. I think I am nearly there but I don’t this it is working completely well. So far I have: 1. 1. Created a copy of the OpManager database and moved it onto a new SQL server 2. 2. Installed the
Boolean Custom Field Type
It would be great if we could have a Boolean custom field type such as a check box. Not only for requests templates, but for requester profiles as well.
Create a request with API, how to add a hyperlink into the description field?
Hello I am creating a request with powershell with API. I'd like to insert a hyperlink into the description field. What is the syntax I have to use, so I'm able to click on the hyperlink? I already tried with html syntax like $link = "<a href='http://www.metas.ch'>Test</a>", but only the word Test is shown without a clickable hyperlink. Regards, Markus
Report - alphabetical sort view
Hi, A while ago I asked if you could overhaul the Reports view in SD+ and was told it wasn't on your schedule. As you know the current situation is you create a report and it is just added to the bottom of the list with no way of sorting them. However, could I ask that you put in an alphabetical sort view so that the reports are automatically sorted from A to Z when they are created. At the moment I have dozens of reports in each folder and with no way of sorting them it has become very messy and
Audit data retention
Is there somewhere that the retention of audit report data that is held in the database? Is it forever? Is it configurable?
Import Requesters From AD Group
Hello, Is it possible to import only requestors from from a specific AD group? Thanks
Health Scan system issue
Hi guyz, I have this issue;We implemented a system scan schedule in DC;but i receive a message on our 'system heath graph' showing that there are 2 systems which their 'Heath is not available'. However,their agent is up and i can remote on. Your help will be appreciated. Thank you, Brian B.
Difference between two dates in days
Hello I have the following query: select qd.QUEUENAME "Group",wof.UDF_CHAR5 "Weekly Meeting",qd.QUEUENAME "Group", ti.FIRST_NAME "Analyst",wo.WORKORDERID "Request ID",wo.TITLE "Subject",N.NOTESTEXT "Notes Text",wof.UDF_CHAR4 "Vendor_Name",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.DUEBYTIME) "DueByTime", longtodate(wos.last_tech_update) ,longtodate(N.NOTESDATE) "Notes Date" FROM WORKORDER wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
Where are attachments stored for ServiceDesk?
Where are attachments stored for ServiceDesk? Let's say we have several attachments that needed to be deleted. Is there any easy way to do this?
How often is a Windows Domain Scan performed?
We're using SDP 9237. How often is a Windows Domain Scan performed? Are they performed automatically? I could not find any settings to configure how often these scans are performed. Thanks.
Service Catalog drop-down menu not showing up
Can anyone help me understand why my Service Catalog drop-down menu isn't showing up? I have a service under a service category so there is service template I created. However I don't see it under the Request Catalog menu that only displays Incident templates. I also don't see a Service Request menu as referenced in the user guide. I inherited the implementation so I'm trying to backwards engineer how it was set up.
Daily Work log Reports between modules
Good afternoon, Currently we track technician time mostly on incidents. We want to better utilize the projects and changes module, but the biggest thing that keeps us from doing that is a easy way to keep track of daily time. At the moment time is not added across the different modules in service desk. Below is a screen shot of the lay out of the report we use, can we get a MSSQL query that looks similar to this where it will pull work logs from the changes and projects modules and add total times
Captcha issues
ADSelfService version: 5.3 build 5320 Configuration includes a Citrix Netscaler for internal and external access. Netscaler services show everything is UP on the back-end server (only checks port 8888, which is what the server is configured to listen on. It has worked in the past. From external, the Captcha displays like a broken image, but internally, Captcha displays OK. Tried different browsers (Chrome, IE, Edge) with same results. Internal External Any ideas???
How to delete a site being used by another module?
We have a site that was imported from AD by accident (misspelling). We would like to delete this site from the Site List. When I try to delete the site, I get this message: WARNING: Site cannot be deleted as it is being used by a module. I have gone through the assets, requests, and requesters and changed all instances of that site to the site it should be. The site is not being used under any projects, changes, or problems. Where else would I check where this site is being used so it can be deleted?
User Requirements to user Analytics Plus
So we have the Enterprise edition installed successfully on a server. it's synced to Service Desk plus successfully. Most users can access reports. but I have one user on a Windows 10 PC that can't get to the database. he can log in, see the shared database name but when he clicks on it, he gets a blank screen. The url in the address shows the same as I get on my screen, only it's just a blank white screen: https://metrics.domain.com:8443/ZDBDataSheetView.cc?DBID=601 He is also using the same version
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, We have released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets RTL support for locales Arabic & Hebrew Kindly do check out these enhancements and please let us know your feedback's
how can running instance manage engine service desk plus on two server with one data base
how can running instance manage engine service desk plus on two server with one data base on our other office branch?
how to custom Font Portal
how to change font service catalog ?
Please enalbe “Add task” & “Associate Project” under “planning stage” of change
team, Our customer arise following feature requests, please analysis it, give us your comments: They want to add following features under "Planning stage" of Change module. 1. allow user to "Add/Edit Task" like in the "Implement stage". 2. allow user to "Associate a Project" like in the "Implement stage". Since, in the Planning stage, there maybe are some "TASK" need to do (call as pre-task), only these task be completed, the change can go to be approval stage. And, for some complex tasks, it's
Holidays Dates display incorrectly
Hi, When setting my holiday dates for the new year, they are appearing to be offset by 1 day, as per attached screenshots... Is it possible I can re-align the dates again? Regards
Problem restoring a backup
good afternoon, in writing here because i am out of resources trying to resolve this problem with our servicedesk pro. the thing is i have installed a new windows 2016 server also i have installed "ManageEngine_ServiceDesk_Plus_64bit(9121)" which is the same version of the production server. when i tried to restore a back up it never show a message saying "the data was restored sucessefully or something like that" i dont know if it really show a message just saying, then when i tried to run the services
Additional Field and Form Rule - "Change Template to"
Hi We have a large number of users who choose the incorrect template. As a result the business rules do not assign correctly. Are you able to add the following Action: "Change Template to" I am hoping to then create a rule that applies this action on the field "Category". Example: If Category contains ..... then change template to.....
OpManager 11
Hello, Good afternoon! I am is configuring Active Directory in OpManager. Wonder what permission the user need to possess? And which ports are used in the communication? Thanks!
How to remove addedd service Fields
Hi, I added one service filed which is called call type , now I want to delete this, so how I can remove
Application Layer Started.......
SDP wont start. I have executed run.bat but get the attached error. Please assist. Thanks,
Add new requester with Login name and password fields via REST API ?
All SDP team I need to use REST API to add new requester with Login name and password fields .is it possible? Thank you and Regards
Internet Service monitoring through net flow analyzer.
i would like to know if there is anyway to check if there is internet service through link. like some times the router interface will be up and connected and and there is no internet flow passing though this interface. is there anyway to figure this out through net flow analyzer.
Change of the computer name on which the application is running
Hello, I have a situation where we are changing the naming convention for our organization. This is based on the ISO standards. Our Environment is monitored using OPManager v.12.2. Can i change the name of the server on which the DB(SQL DB) and the Application OPManager is running. Please recommend to proceed further. Thanks, M A
OpManager losing connection with SQL Server database
We're now running OpManager V9010 with MS-SQL server as a default database. Sometimes OpManager stops to show collected information about all devices. the wrapper.log shows that the application loses the connection with the database and after a few seconds it tries to reconnect. sometimes this procedure is taking too much time to get the things back to the normal. I'd like to know why this problem happens and if there is a way to fix it ! The only way to normalize is restarting the OpManager
Hide fields dynamically on form load script
I'm currently using Field and Form rules to hide fields on form load, which works but I have to add new fields to the rule when they are added. I'm now playing with custom scripts to try and handle this dynamically so that it hides all fields, even when new ones are added, except Site, Category, E-mail ID(s) To Notify, Alt Phone number, Technician and Status. I've been able to do it by listing the fields using $CS.hideField(["WorkOrder_Fields_UDF_CHAR90"]); but I'm unable to find any way to capture
Is there a way to keep the search option banner visible above the fields when viewing requests under request tab?
Is there a way to keep the search option banner visible above the fields when viewing requests under request tab? Vs. scrolling to the right and clicking on the search icon each and every time:
Boot Camp Dec'16
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O365 Manager Plus - Fixes and Enhancements [2017]
O365 Manager Plus Release Notes Release notes for build 4115 (29 Dec, 2017) New Features: Yammer auditing and reporting capabilities. 10 new reports on Yammer. 8 new reports on Skype for Business. Release notes for build 4113 (7 Dec, 2017) New Feature: Automatic O365 Manager Plus license management: Enable tenant-based schedulers to automate O365 Manager Plus license management. Customize your schedulers to manage and unmanage selected users using advanced filters. Release notes for build 4112 (14
O365 Manager Plus 4013 released with compliance-specific reports.
Hello Everybody! We are gland to announce the release of the latest update of O365 Manager Plus – build 4013. Feature: Office 365 compliance reports – Now ensure security of your Office 365 environment and easily comply with IT regulatory mandates such as HIPAA, SOX, PCI DSS, GLBA, and FISMA with purpose-built reports. Existing customers can upgrade to the latest build by downloading the O365 Manager Plus Service Pack 4.0 SP 1.3. New customers can download the complete new build from here. We
Variables (There seem to be a lot of them)
Apparently there are a lot of places where variables are used. But there is no place where all the default variables available are listed and defined as to their expected values. Can someone provide a link to where these are listed and defined? This seems to be a big hole in the documentation. Daren
Workflow that gives an alert
Hi, I have a small issue but just kind find the solution. I need alert / alarm in Opmanager when this happend. > is process1.exe available > Yes > No error > is process1.exe available > No > is process2.exe available > No > No error > is process1.exe available > No > is process2.exe available > Yes > Give me alert in Console. I only can email / give popup / SMS but i cant find the Give me alert / alarm, The add alam note does this: Task input does not have an alarm entity associated with it How can
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