Desktop central issue
Dear Support if you guys not offering any support on phone please stop publishing it and remove from IVR . I try to call so many times No one ever pick up the phone always go on message and left around 20 plus message in last 3 weeks not a single call back . I am serious issue with product as we relay on this production later on find out it show the wrong reporting incorrect patch level from the OS sometime even the wrong OS .
No reports available at the moment for the configured scheduler.
My daily report on soon to expire passwords was working just fine until 2 days ago. Now the report simply says "No reports available at the moment for the configured scheduler.". However, when I manually view the report on the web interface, everything is fine and displays users who are going to expire. I upgraded to 5320 and it did not fix the issue.
Change Management - for a small IT dept
Does anyone have examples of workflows for Change Management in Manage Engine within a small IT department. We are team of 8 people, we don't have a dedicated Change Manager, often the change requester and change owner are the same person (the technician). The process here seems a little complicated for such a small department with a lot of phases and steps. Currently we are often bypassing the change process because it is overly complicated. Ideally i would like the technician to submit a change
Admin user takes up "Named User" license
Is it always true that the built-in administrator user takes up a Named User license? We purchased the licensing expecting to have that user, and it seems odd since usually builtin users don't count against licesning.
Webinar - Nuevas funcionalidades de la versión 9200 de Servicedesk Plus
Hola a todos! Queremos presentarles las nuevas funcionalidades de la versión 9200 de ServiceDesk Plus. Únete a este webinar en vivo donde mostraremos las características más importantes que se agregaron en esta versión 9200. La cita es el miércoles 6 de diciembre. Para inscribirte, por favor accede aquí. Te esperamos! Saludos cordiales,
New Tables
I am not identifying the tables RCTechnicianIDs / requestcharges in version 9.2 9218, were new tables created? Could inform me ....
Multiple Hosts with same IP address
Hi, I have several hosts sending syslog data. They are all using one public IP address, since the server running Eventlog Analyser is somewhere outside of this network. I understand that hostnames (ip-addresses) in Eventlog Analyser are being used as unique identification. However, since my syslog hosts are using different ports, isn't there any possibility to add two hosts in Eventlog Analyser using the same IP address but different ports? Or is the only way to solve that issue to move the Eventlog
I can not start ManageEngine eventLog Analyzer 11.0 service on server
I have a windows 2012 R2 member Server of a domain that is hosting Eventlog Analyzer. It is working just fine except for when the server is restarted before. When the server is restarted the service stop and I able to start the service and it work fine but today I can not be able to start the service one it stop when it restart the server. recently we did some change on GPO on the domain. I need help to start the service. what you expect on GPO update afect on the it. Thank you! Thanks in
Web Application Potentially Vulnerable to Clickjacking
Hi, Our Nessus scan is showing a clickjacking vulnerability Description The remote web server does not set an X-Frame-Options response header or a Content-Security-Policy 'frame-ancestors' response header in all content responses. This could potentially expose the site to a clickjacking or UI redress attack, in which an attacker can trick a user into clicking an area of the vulnerable page that is different than what the user perceives the page to be. This can result in a user performing fraudulent
BackupDB.bat stuck
We are preparing to upgrade OpManager 11.6 to 12.2 and I'm running BackupDB.bat on D:\Program Files\ManageEngine\OpManager\bin\backup. The backup starts to run but gets stuck at one particular table, I let it run over about an hour. The OpManager service was running when I initially started the backup. I have tried stopping the OpManager service, as well as closing Java and Wrapper service. It seems to get stuck at the same table every time. It moves very quickly up until this point. Has anyone ever
Resubmit approvals should create a new entry
This refers to both request approvals and PO approvals: Often, when we ask for an approval, it goes unnoticed by the approver, which means that we need to resubmit the approval. However, resubmitting the approval overwrites the original entry in the original approval, which means we have no evidence that the first approval was sent (something often needed to prove that we have been attentive.) Instead of overwriting the original approval, could SDP simply add another row to the table with the new
REST API - ResourceID
Hi, I am trying to connect to ManageEngine Apps Manager and pull information about monitors via REST API (http://help.appmanager.com/list-monitor). The ListMonitor REST Command asks for the ResourceID of a particular monitor. Does anybody know where can I find the ResourceID so I can include it in my REST call? Thanks! -Robert
A few features that really need added and fixed.
1. Allow a user that is CC'd to view a ticket through the user portal. I had created a previous forum pos for it, and the only fix is to allow them to see every ticket in their site, or every ticket by their department which is not a secure way of doing things. 2. Reply to two tickets at the same time. If I click "Reply" on one request, then a new reply window is not spawned, instead it reuses the other one essentially erasing whatever you had written without even prompting you "Are you sure you
Installing trusted certificates
I'm looking to install trusted certs to all machines including ones that are not in AD in remote offices. Is this possible with Desktop Central?
My Details Tab Configuration
We'd like to make the My Details tab available to requesters , but we want to configure what they can edit. We only want them to edit their Contact Information. Any way to do this?
Message: POST_ONLY_URL
Hello, <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>POST_ONLY_URL</message> <error_code>4001</error_code> </result> </operation> https://sdpondemand.manageengine.com/api/request?scope=sdpodapi&authtoken=mytoken&OPERATION_NAME=GET_REQUESTS Does anyone know how to solve this?
Service Request - Generate First Response
I am trying to understand how to initiate a first response in a service request. I have found the "consider as first response" checkbox in notes/worklog - but that only appears for incidents. How can this be accomplished with a service request by a technician without replying to the requester with an emal.
Mail Fetching status :STOPPED
Out mail fetching keeps stopping, if you try to start fetching it goes back to stopped immediately. We are using version 9.2 Build 9220 Any help would be greatly appreciated.
HTML signature
Dear Support, It would be nice to have the possibility to import my signature in HTML format in the personalize menù. best regards Matteo Zambelli Application Process Expert & Development phone +39 035 606445 matteo.zambelli@nwglobalvending.com
Question on ServiceDesk Cloud
My organization is looking at possibly going to ServiceDesk Cloud from our local copy of ServiceDesk. Is there a way to copy our existing data (database, custom reports and file attachments) to the cloud version?
Script Master - 5: How to send custom SMS notifications to users
Hello folks, Do you guys remember the Script Master's post about sending custom email notifications? In case you've missed it, you can visit the post here. Today's Script Master's post will help you send custom SMS notifications to users through SMS gateways. To demonstrate, I've preferred the Clickatell SMS gateway in this post. How it works: The SMS is sent using the Clickatell SMS API along with an authorization token, against an existing account. In the application, you can use either Request
Notifying when a ticket reaches a certain age
One of the things we would like to do isr HTTP POST to our Rocket Chat channel. I know there is Slack integration but we do not use slack at all. Our requirement is for us to be notified when a ticket reaches 15 minutes old without being assigned. Is there a way we can utilize the REST API in ServiceDesk to notify once something reaches that age? I looked at Customer triggers and the trigger can only be executed when a request is created or edited which isn't very granular. My thought for Rocket
API
Hi, I am attempting to use the API to pull a listing of our requestors. I am receiving the error:{"operation":{"result":{"status":"Failed","message":"Invalid URL","error_code":4007}}} I am using the url: https://sdpondemand.manageengine.com/api/json/requester&scope=sdpodap&authtoken=AUTHTOKEN=f529251b703b3f17f0b198f78960dd6f&OPERATION_NAME=GET_REQUESTERS Can someone please assist me in where I am wrong? Thank you Kate
AD Sync Time
Hi, We have had issues where accounts are in the Domain but don't show up in ADManager Plus. Is there a delay in how long new domain accounts will show up in ADmanager? I was of the understanding it was real time.
business rules work only for deafault setting site
Good afternoon , There is a problem with manageengine servicedesk plus 9.1 Build 9114. I try to test the system using the free version. Created one region Germany, in its 5 sites with independent settings. When I want to filter the emails between sites I have a problem. In the business rules I have a choice: rule for deafault setting, rule for site 1 rule for site 2 rule for site 3 When I send a letter as if from the user, it is subject to the business rules for deafault setting site. If I'm
Scan for system with TPM (Trusted Platform Module)?
That's it. I just need to know if there's a way for DesktopCentral to tell me if systems have a TPM installed, and if so, what version, details, etc.
Updating our ELA to newest version
Hello all, I believe there may be a new version available of Event Log Analyzer. We are currently running: Build Version: 11.1 Build Number: 11011 Database: POSTGRES I just have a couple of questions: 1. What is the newest version available, and how to I download it? 2. Are there any special instructions to installing the update, or do I just install it on top of the existing installation? Thank you in advance! Kyle Olson
After email fetching stops, how to import the missed emails...
Good afternoon, When our email fetching stops in ServiceDesk Plus, we send a notification, and then manually restart fetching. My question is, for the emails that came in while the fetching was stopped, is there a way that I can create these as tickets without manually reading all of the missed emails? Diana
How do I keep the original email on the request when replying to the sender
Whenever I click on Reply on a new ticket, it does not include the original email on the request. Is there a setting that will allow me to modify this? Same case when forwarding an email in MSP, the original email does not appear when I click on Forward. Any info is greatly appreciated. Thanks, RD
[SOLVED] 9116: Requester Name does not exist; polish characters in requester name
UPDATE: Problem solved, after deleting sdp temp files we discovered that http->https redirection gone... Strange, but after configuring it again, everything back to normal. When trying to change requester after sending ticket by email from my own email account i get this message: And it seems to me that it happens only with requesters in special characters in name (mostly polish characters but also "-"). I have also 9117 on my LAB but in different os configuration (Linux/Postgres instead of production
[Solutions] - Why we can not assign network engineer to approve or reject network solutions, and assign DBA to approve or reject database solutions, and so on ?
[Solutions] - There are various types of the Solutions. Such as hardware solutions, software solutions, network solutions, and so on. administrator can approve or reject all solutions. Why we can not assign network engineer to approve or reject network solutions, and assign DBA to approve or reject database solutions and so on ? Professionals handle professional things.
Updated database schema
A while back you posted the attached database schema, I am currently looking at setting up a connection from Sharepoint 2010 to the SupportCenter database to allow some of the reports to run live on a page. Can you please confirm if this schema is still valid or perhaps provide an updated schema?
Remote control needs to be logged in request history
I just noticed that the history tab on a request does not log when a technician takes remote control of a computer from that request. That is important for auditing purposes and I'm quite surprised that you don't log it at all. Eventually it would be nice to have an option to record a remote session and then save the recording to a solution, but that's much larger project.
Ability to delete Change notes
Currently we are unable to delete entered notes in a Change ticket. This feature is currently available in the Request and Problem modules. SD 9217 Enterprise MS SQL ------------------------- Canada
On-Premise Validation
Hi again, Our team is working hard on putting SD+ into service asap. But while all the configurations take place, we have another suggestion for future features: When you configure SD+ On-Demand, you can use AZURE or OFFICE365 domain as a way of validating the access. If we want a similar way in SD+ On-Premise, we have to do it using a VPN connection, wich in our case makes things worse. We propose adding the option of using also AZURE or OFFICE365 domain as a way of doing the access validation
Add new custom language
how can i translate the servicedesk to a new language? is there any language file for translation?
Define project and request task dependencies in Task view
Currently the only way to define a task dependency when viewing all of a project or request tasks is to view the dependencies map. I would like to be able to define dependencies (parent tasks) from within a column that can be added to the standard task list view.
SNMP v3?
When will there be support for SNMPv3 in the network scan credential options?
Automatically restart mail fetching when server/service restarts
When we upgrade ServiceDesk Plus or have to restart the server/service at any other time we have to re-start mail fetching. An option to restart mail fetching automatically would be nice.
Email Notification not working on ServiceDesk Plus for new request creation, completion of request etc.
Hi Support, I have setup ServiceDesk Plus everything is OK only Email notification for technician as well user is not working. I have checked all the settings. After saving settings in Admin=>MailServer Setting=> Incoming it shows settings save successfully and connection with Email server for mailbox is also success. Screen shot attached for further information about incoming/outgoing email settings. Moreover I have checked emails working on OutlookWebAccess (OWA) just to troubleshoot that normal
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