Problem restoring a backup

good afternoon, in writing here because i am out of resources trying to resolve this problem with our servicedesk pro. the thing is i have installed a new windows 2016 server also i have installed "ManageEngine_ServiceDesk_Plus_64bit(9121)" which is the same version of the production server.

when i tried to restore a back up it never show a message saying "the data was restored sucessefully or something like that" i dont know if it really show a message just saying, then when i tried to run the services it never comes up.

i have installed and unnistalled the service a lot of times, somtes get stock at :"application layer started" some times like this it does not show any message just dont start, i´m attaching the file if one of you can help me with that.

This all begins with a fail update and we lost all the info because the server never start again, i am now trying to restore a backup in a new server but i can´t get it done.

Logs: http://bonitas.zohocorp.com/customer_uploads/2016_12_30_17_38_12_logs.zip

This is wrapper.txt

STATUS | wrapper | 2016/12/30 09:43:18 | ManageEngine ServiceDesk Plus service installed.
STATUS | wrapper | 2016/12/30 09:46:42 | Starting the ManageEngine ServiceDesk Plus service...
STATUS | wrapper | 2016/12/30 09:46:42 | --> Wrapper Started as Service
STATUS | wrapper | 2016/12/30 09:46:42 | Java Service Wrapper Professional Edition 64-bit 3.5.15
STATUS | wrapper | 2016/12/30 09:46:42 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2016/12/30 09:46:42 |     http://wrapper.tanukisoftware.com
STATUS | wrapper | 2016/12/30 09:46:42 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ServiceDesk Plus
STATUS | wrapper | 2016/12/30 09:46:42 |
STATUS | wrapper | 2016/12/30 09:46:43 | Launching a JVM...
INFO   | jvm 1    | 2016/12/30 09:46:43 | WrapperManager: Initializing...
STATUS | wrapper | 2016/12/30 09:46:45 | ManageEngine ServiceDesk Plus started.
INFO   | jvm 1    | 2016/12/30 09:48:01 | ServerContainer                                   [CREATED]
INFO   | jvm 1    | 2016/12/30 09:48:13 | AdventNetCC                                       [CREATED]
INFO   | jvm 1    | 2016/12/30 09:48:19 | SQLOne Search                                     [CREATED]
INFO   | jvm 1    | 2016/12/30 09:52:13 | AdventNetServiceDesk                              [CREATED]
INFO   | jvm 1    | 2016/12/30 09:52:14 | ServerContainer                                   [STARTED]
INFO   | jvm 1    | 2016/12/30 09:52:14 | AdventNetCC                                       [STARTED]
INFO   | jvm 1    | 2016/12/30 09:52:14 | SQLOne Search                                     [STARTED]
INFO   | jvm 1    | 2016/12/30 09:52:25 | AdventNetServiceDesk                              [STARTED]
INFO   | jvm 1    | 2016/12/30 09:52:27 |
INFO   | jvm 1    | 2016/12/30 09:52:27 | Server Started.
INFO   | jvm 1    | 2016/12/30 09:52:27 | Please connect your client at http://localhost:8080
INFO   | jvm 1    | 2016/12/30 10:20:23 | AdventNetServiceDesk                              [STOPPED]
INFO   | jvm 1    | 2016/12/30 10:20:23 | AdventNetCC                                       [STOPPED]
INFO   | jvm 1    | 2016/12/30 10:20:23 | SQLOne Search                                     [STOPPED]
INFO   | jvm 1    | 2016/12/30 10:20:23 | ServerContainer                                   [STOPPED]
INFO   | jvm 1    | 2016/12/30 10:20:24 | AdventNetServiceDesk                              [DESTROYED]
INFO   | jvm 1    | 2016/12/30 10:20:24 | AdventNetCC                                       [DESTROYED]
INFO   | jvm 1    | 2016/12/30 10:20:24 | SQLOne Search                                     [DESTROYED]
INFO   | jvm 1    | 2016/12/30 10:20:24 | ServerContainer                                   [DESTROYED]
INFO   | jvm 1    | 2016/12/30 10:20:28 |
INFO   | jvm 1    | 2016/12/30 10:20:28 | Server shutdown complete
STATUS | wrapper | 2016/12/30 10:20:29 | <-- Wrapper Stopped
STATUS | wrapper | 2016/12/30 13:42:12 | --> Wrapper Started as Service
STATUS | wrapper | 2016/12/30 13:42:12 | Java Service Wrapper Professional Edition 64-bit 3.5.15
STATUS | wrapper | 2016/12/30 13:42:12 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2016/12/30 13:42:12 |     http://wrapper.tanukisoftware.com
STATUS | wrapper | 2016/12/30 13:42:12 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ServiceDesk Plus
STATUS | wrapper | 2016/12/30 13:42:12 |
STATUS | wrapper | 2016/12/30 13:42:13 | Launching a JVM...
INFO   | jvm 1    | 2016/12/30 13:42:14 | WrapperManager: Initializing...
INFO   | jvm 1    | 2016/12/30 13:42:20 | This evaluation copy is valid for 29 days
INFO   | jvm 1    | 2016/12/30 13:42:53 | ServerContainer                                   [CREATED]
INFO   | jvm 1    | 2016/12/30 13:42:54 | AdventNetCC                                       [CREATED]
INFO   | jvm 1    | 2016/12/30 13:42:56 | SQLOne Search                                     [CREATED]
INFO   | jvm 1    | 2016/12/30 13:43:12 | AdventNetServiceDesk                              [CREATED]
INFO   | jvm 1    | 2016/12/30 13:43:13 | ServerContainer                                   [STARTED]
INFO   | jvm 1    | 2016/12/30 13:43:13 | AdventNetCC                                       [STARTED]
INFO   | jvm 1    | 2016/12/30 13:43:13 | SQLOne Search                                     [STARTED]
INFO   | jvm 1    | 2016/12/30 13:43:13 | AdventNetServiceDesk                              [FAILED]
STATUS | wrapper | 2016/12/30 13:43:13 | Stopping the ManageEngine ServiceDesk Plus service...
INFO   | wrapper | 2016/12/30 13:43:18 | Waiting to stop...
INFO   | wrapper | 2016/12/30 13:43:23 | Waiting to stop...
INFO   | jvm 1    | 2016/12/30 13:43:23 |
INFO   | jvm 1    | 2016/12/30 13:43:23 | Server shutdown complete
STATUS | wrapper | 2016/12/30 13:43:24 | <-- Wrapper Stopped
STATUS | wrapper | 2016/12/30 13:43:26 | ManageEngine ServiceDesk Plus stopped.

thanks for helping me.