but I have one user on a Windows 10 PC that can't get to the database. he can log in, see the shared database name but when he clicks on it, he gets a blank screen. The url in the address shows the same as I get on my screen, only it's just a blank white screen:  https://metrics.domain.com:8443/ZDBDataSheetView.cc?DBID=601

He is also using the same version of Chrome as I am. Can access the personal account settings successfully and everything else. I tried deleting his account and re-adding but no change in behavior.

Are there any specific requirements a user needs on their PC for the reports to show? Java? DirectX? .Netx?

Thoughts?

Thanks

David