how to make the bill of work
Good afternoon! I ask to help, someone can met! Whether in the service desk plus msp version it is possible to make the statement of works or the report in which it is possible to insert a HTML form, and in the necessary fields to insert variables that data undertook from service of a desk? In the SupportCenter Plus version it could be made!
Job Sheet Customizer
Good afternoon! Say Job Sheet Customizer feature is in the version of service desk plus msp?
Incomming mail settings problem
Hi, I have implemented your service desk plus trial solution, but I have experienced problems regarding email incomming connfiguration. The username and password are correct, I was able to log into OWA with it, and the emails are being received but Its just not authenticating with Exchange (Exchange Server 2010) properly. I followed the link bellow and checked out everyhing that can possibly be problematic http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html On a server
Generate Device Template from MIB
Hi, I was wondering if it is possible to create a device template from a MIB file? Sure, I can create a custom device template adding all the OID's by hand, but it would be nice to have OM create all the monitors from the MIB file. Is it possible? Regards, AJ
My Tasks \ Add filters
You can add a filter to display tasks on the main page (/HomePage.do)? By analogy with the requests. Either add the ability to switch to an alternative \ expanded view. There is "Show all Tasks" (/TaskDetails.cc), but the technicians more convenient to have general information in one place. This panel is less thought out and informative. Thanks!
Service Interruption - Limited Support
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
Work log search
Hello, Is the work log area searchable? Many of our technicians include in the work log what utilities/programs they ran to solve a problem, but they don't want that information visible to the requesters (hence why it's not entered in the description/resolution). I've already read that the notes area is not searchable at this time. What about the work log?
Work Logs
Dears, i would like to know if we can have a report where the work log for each technician will be calculated, in case i need to calculate the time spent on resolving tickets per technician as per tickets work log not started time and ended time.
To be assessed SLA breached
Evening all, I'm looking to build a report, so that i can view the to be assessed which have % of the number of requests that have had a 30 minute SLA breached. This would be for a specific group servicedesk. If possible can i set it for the current week Thanks
Error in SNMP polling Barracuda Spam Filter
Hi All, I'm trying to create a device template for a Barracuda 600Vx and have some issues with the polls. Using the MIB browser I get an error stating: "Request failed or timed out. Response PDU received from **.**.**.** Error Indication in response: There is no such variable name in this mib. Errindex: 1". If I use Paessler SNMP tester I get a correct response using the same OID. After a Wireshark trace it seems that OpManager is adding a trailing .0 to the OID. Paessler is querying .1.3.6.1.4.1.20632.2.3
WAN Agent
I am having some trouble pushing out through DC the WAN agent for our mobile laptops in the field. Is there a certain port that needs to be opened on our firewall for this to work? Thank you Darren Moffatt
CustomLogin.html
We are working on customizing our Self Service portal and my web designer was curious as to why changes made to CustomLogin.html never get loaded. Appears that domainlogin.html and CustomLogin.html are the same page. Just curious if there's a more direct way for him to edit these pages or is it restricted due to security. Thank you.
Custom Dashboard layout
We would like the ability to re-organize the dashboard or add additional dashboards so that we can highlight various types of real-time data. Currently you can add reports to the dashboard, but you can't change the layout or organization so that your custom items go to the top of the screen.
Clean up mangeengine files on central server
On our central server the drive desktop central is installed on is only about 40 gb. We have very little on this drive besides desktop central. For the last few updates I have been struggling to cleanup space as it required me to have at least 5.88 gb free. After updating to the latest build I have 5.67 free. I have cleared all files in the patchbackup folder and cleaned up everything I could according to https://www.manageengine.com/products/desktop-central/removing-unwanted-files-from-dc-how-to.html.
Newsletter
I used to get a newsletter about once a month with the latest hotfix but i have not gotten one since October. I am getting other communications emails from manageengine but not the newsletter.
Software Deployment.....
Is it possible to deploy software to a remote system in which the software needs user interaction?
Email fetching service is getting stopped automatically
We have installed Manage Engine Service Desk Plus 9.2 recently. We are facing the issue in email fetching service its getting stopped periodically. When we start it manually then its working. Kindly suggest the permanent fix to resolve this issue.
Receive items page is blank
Hello, everyone. When I go to receive an item on one specific PO, the screen is gray/blank. However, the rest of my POs open without issue. Any help will be greatly appreciated. With gratitude, Steve
SQL for Missing/Installed/Declined patches
I need to know the SQL statement needed to generate a Missing/Installed/Declined patch status for an individual computer (all computers is fine, I can easily adjust the WHERE clause once I know the proper table joins). I can filter the Vulnerable System Report to show this, but I need to include some calculated fields and there is a good chance I'll be joining this to data stored in ServiceDeskPlus.
Survey Rules
Any plans to have more conditions on Survey Rule exclusions -? I would like to exclude either by category or by support group
REST calls are not working to create a new request
Hi, We have been trying to create a new help desk request with REST using json content type.as below: http://hnlserdesk01/sdpapi/request?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=XXXXXXXXXXXXXXXXXXXXXX&format=json&INPUT_DATA={ "operation": { "details": {
Delete AD import cache from the database
Hi, Please confirm if the instructions in the topic below applies or not to SDP MSP. Thanks. https://forums.manageengine.com/topic/how-to-delete-active-directory-import If not, please provide the instructions. Jose
Hotfix available reminder
We recently updated Desktopcentral from Build 92098 to 92113 and then to 10.0.3. Desktop Central still reminds me, that a new Hotfix 92113 is available for Download. Our Build Version: Still getting this: Any suggestions? Kind regards Rainer
Thank you message
I've seen this around and curious if this would be a work around 1.Set automated close to 72hrs when marked resolved 2. Turn off incident reopened if end user replies check- Alert Notify Technician by email when there is a new reply from requester If incident marked resolved status will the tech still get the notification? Can a business rule be created if body contains "Thank you" close ticket on resolved incidents? This would mean it would auto close in 72hrs, allow the end user to close themselves,
Migrating from PSSQL to MSSQL error
We are in the process of migrating OpManager 11.6 to another server. We are migrating PSSQL to MSSQL before the migration. When we migrate from PSSQL to MSSQL we get the attached error. We deleted the previous SQL DB, so this is a migration from scratch. We are using the instructions from http://help.opmanager.com/migrating_database Please do not send me the same 5 links, we have them all, and read through them all numerous times. We are stuck at part 5 which I highlighted in red. We click Yes when
AD Audit+ Report Filtering Question
Is there a way to filter Group Reports by group type (Distribution, Security)?
Announcing the latest release of Applications Manager - Version 13.0
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.0 and for update here – Service Packs. We’re really excited to introduce you to our newest goodies so, without further ado, here they are: Key highlights of version 13.0: Apache ZooKeeper Monitoring: You can use Applications Manager to manage your Zookeeper clusters and Znodes, collect all the performance stats and get alerts automatically of potential issues pertaining to resource
Talk ITOM : Free training on OpManager | December!
Talk ITOM is a free webinar which occurs every month to help those of you who seek help in start using OpManager. This will help you get hands-on with the different modules of OpManager. Register to enroll in the webinar, scheduled for the 21st of December in two different time zones. We'll send you the link to join the sessions before the scheduled date. The webinar's Agenda includes: 1. Network
SNMP v3 switchport mapper
I am running version 8 of opsutil and struggling adding switches to port mapper via snmpv3. I see the requests coming into the cisco switch, but seems nothing ever goes back out. I know the snmpv3 creds are working because I have another app polling from these devices and working just fine. Anyone have issues with this?
Change gantt diagram
Dear Support, It would be nice to have a Gantt diagram for planning my change activities, best regards, Matteo Zambelli Application Process Expert & Development phone +39 035 606445 matteo.zambelli@nwglobalvending.com N&W GLOBAL VENDING SpA ad unico socio Via Roma 24, 24030 Valbrembo (BG) - Italy www.nwglobalvending.com Cap. Soc. € 41.138.297,00 i.v. Reg. Impr. BG, Cod. Fisc. e P. IVA 05035600963 Follow us on P Please consider the environment before printing this e-mail.
User Reports
Hi, Just a quick question. When I do a report on ALL users it doesn't include the member of so I know which AD groups they are in. If a do the report for All users in more than 1 group it gives me this, but misses users out with just domain users. Is there a workaround or report that will give me all our users and the groups they are in ? A
How to smartly restrict users from viewing technician specific fields in a template.
Hello Folks, Note: Just in case you missed our earlier quick how-to videos on configuring different tasks in ServiceDesk Plus, head here. Here's another short how-to video on smartly restricting users from viewing certain fields in a template using field and form rules. Check out this video, try it in your environment and give us your feedback in the comments section below.
Localisation - English (British)
I would like to know if it's possible to have a British English localisation of this product, and if not how I would go about getting one?
Monitoring WebSphere Application with APM Insight and Java Runtime
I have an application running in WebSphere V8 that I would like to monitor. Would it be advisable to set up both an APM Insight and Java Runtime monitor? Or would having these two monitors running simultaneously cause too much overhead?
Bulk creation of Traps Listener
I am trying to create a huge number of trap listeners, so i there any way for bulk creation of trap listener?
Grant ability to clear date fields
Currently, once a date is saved into a date field in the system (specifically the asset section, but likely many others as well), we have no way to clear that field to make it blank again. Use case would be that a user made a mistake and entered data into these fields and they need to make the fields blank again. We currently have no way to take the dates out of that field and make it clear again. This is a huge problem, as if a user makes a mistake, there is no way to rectify it.
ServiceDeskPlus 9236 Released
Dear Users, ServiceDeskPlus 9236 is released and can be downloaded from below URL. https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9236: SD-64437: Exception while approving the final stage of a request. SD-64108: XXS vulnerability issue in showing the auto suggestions while creating request. SD-65254: Error while running query report with column name /alias name containing the keyword 'from' and function 'longtodate'. SD-65245: Unable to assign Technician
Lost Mode lets you locate, lock or wipe your iOS & Android devices.
Hey all, We all face that frequent trouble when some of our end-users lose their mobile devices. Possible problems that emerge are: 1. The risk of data falling into the wrong hands. 2. Monetary loss of expensive mobile assets. 3. Productivity loss suffered by the user. Oh, and so much heartache! Mobile Device Manager Plus solves this problem by supporting Lost Mode feature for iOS and Android devices. With Lost Mode, you can 1. Remotely locate and lock down devices. 2. Display a personalized
Interfaces on Windows objects (unmanage or remove multiple at once)
So there are tons of interfaces on a Windows Server or VM automatically included and monitored when discovered. Is there a way to mass disable the monitoring so only the primary NIC(s) are actively monitored? Manually going through one at a time and choosing Unmanage, Configure -> Disable or delete is a huge pain. Also noticed that under Status Poll details, the option to Disable status poll details is visible, but greyed out. It would be easier to have them unmanaged/disabled by default and only
Minimum rights for service account running the ManageEngine ADSelfService Plus service?
We are changing the account used to start our ManageEngine ADSelfService Plus service, and need to know what are the minimum rights needed for the account? If you could let me know, or provide me with a link to documentation that explains this, I would appreciate it.
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