Anyone know how to separate "New Request" from "New Incident" in the Self Service Portal?
Hey everyone, We are currently operating SDP 9.2 9226build and I am trying to separate New Incidents from New Requests on the Self-Service Portal. I have looked through a forum or two including this one and can only find results for version 8.2. This is the only response that I have seen for v8.2: "After upgrading to version 8.1, by default, the Incident Catalog and Service Catalog will be merged as Request Catalog. In order to split this into Incident Catalog and Service Catalog, go to Admin-> Self-Service
Previous version downloads
Hi. I'm trying to collect the files necessary for disaster recovery, and I need to find a copy of the version 9 install file for Linux. The details are: Version : 9.7 Build Number : 9700 License Info : Essential - 200 Interfaces License Type : Registered Licensed to : COMSAT Inc Database Used : MYSQL Interfaces Managed : 192 AMS : Expires On 2017-05-28 Cheers, bt
Booting to Agent Takes a Long Time
Recently I got our PXE server working and was doing testing in our environment. We found very quickly that booting into the Agent often took five minutes or more to get to a point where we could start taking or deploying an image. The screen we get stuck on is the one where it says "Reading all physical volumes. This may take a while..." To me 5+ minutes is way too long considering taking an image off of a base machine only takes 5-10 mins. Is there a way to speed this up? Perhaps its something in
Removable Storage Audit Compatibility
Good Morning I'm writing here because I'd like to have some information about compatibility of Removable Storage Auditing. I am now using AD Audit Plus installed on a Domain Controller which is WINDOWS 2008 SERVER R2. In my environment there are many Windows 8.1 Workstation regularly licensed. Talking about it with my vendor, he told me that the Removable Storage Auditing works only on Windows 8 and Windows Server 2012 and superior, like it is said on the software interface when I enable this kind
Creating Custom Reports in ADAudit Plus
Hello, I was looking through the reports that ADAudit Plus offers and I was wondering if there is a way to create a custom report that can encompass 2 or more of the reports? I have tried several times and can't figure out how to do it. All I seem to generate is a count but I don't get any description as to what the change was. I would like to combine for example Recently Locked Out Users and Recently Unlocked Users and be able to see who unlocked the account. It also seems like I don't have a Report
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Java error when running Query report - string index out of range
I have a number of Query reports that I created earlier this year. The queries themselves run without issue in SQL Server Management Studio, other than the use of LONGTODATE. But the reports error when I run them from within the SD Reports module. This error is displayed - java.lang.StringIndexOutOfBoundsException: String index out of range: -1. Has anyone else gotten this error? We recently upgraded from 9.2 Build 9229 to 9.2 Build 9235. I don't think that this error came up until the upgrade
Mail fetching issues due to CA cert issues
Hi - we had a problem last night with mail fetching. When we went to stop and start mail fetching we noticed that it was due to certificate errors. We notice that the existing server cert it's self runs from October 2015 to October 2017. It seems that the intermediate certification authority (CA) or even the trusted root CA had expired and SDP only had this CA in the local CA store. We used the tool following the directions on this link - https://forums.manageengine.com/topic/could-not-find-valid-certification-path-to-requested-target-so-kindly-configure-to-apply-trusted-self-signed-certificate .
Service Desk Plus Mobile app
Hi all im looking to deploy the mobile app but i have some issues with signing in. I have found the following article below, but i have an issue signing in. Other than having the standard web app i have made no changes or purchased any other modules. We are using LDAP as authentication Have i missed something Thanks https://www.manageengine.com/products/service-desk/help/adminguide/mobile-client/iphone-app.html#login
Email distribution lists
Currently, there is no way to select a distribution list to which announcements can be sent. If I want to send an announcement to a group, I have to provide the fully qualified email address. For example, I have to type in AllStaff@mycompany.com.au When users are imported fromn AD, the distribution lists should also be imported and technicians allowed to either: select the DL from a pick list have a "type ahead" feature like that provided if I start to type in a user's email address. Ideally,
Business Rules
Hi, I would like to hear examples of how you are using the Business Rule feature within your organizations. I'm new to the product. Thanks Terry
Remove Windows Service Monitor
I have about 100 servers that are monitoring a service that I wish to stop monitoring. The servers are not grouped in any way such as a map or view or type. Is there a way to remove this particular monitor in bulk without going into each of 100 servers? Version 12.2 Thanks Kevin
ADManager Plus adds a new report exclusively for listing the members of Office 365 groups.
In the latest build, ADManager Plus has added a new member to its family of predefined Office 365 reports. With the new Office 365 group members report, you can generate the list of all users who are members of the selected group/groups in your Office 365 environment. This report, along with the other Office 365 group reports of ADManager Plus—all groups, security groups, and distribution groups—provides complete visibility into your Office 365 groups' environment. ManageEngine ADSolutions Team Direct
Disabled users showing in expired password report and Inactive users
We find in a bit annoying that on two reports we use: Password expired and Inactive users reports both show disabled accounts. Is there a simple way other than exporting the report to a .cvs and editing it to show these as separate reportable items? Thank you,
Did you know: How to configure Audio CAPTCHA?
ADSelfService Plus aims at providing an uncompromised and secure self-service password portal and one such feature to enhance this is CAPTCHA. CAPTCHA serves the need of being able to differentiate humans and computers and mitigate repetitive attacks. But there are times when this technology fails us due to unrecognizable fonts or distorted texts. Visual CAPTCHA can also be a hindrance for people who are visually impaired. But cracking the challenge will never been an issue with audio CAPTCHA being
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What is the character limit in a comments field?
What is the character limit in a comments field, specifically the 'comments' field within the 'close request' object for ServiceDesk Plus. Thanks
Unable to backup Cisco Switch Config
I'm unable to pass the validation process to get NCM to take backups of our networking equipment. We've got various cisco switches, routers and firewalls across our sites. I've created a test set of credentials with privilege level 15. These creds work when i ssh directly to the switch and run the show running-configuration command. However when i enter the credentials in NCM and select save and test, i get all thumbs red. I've tested via the show terminal option and that connects to the switch without
MSP mobile app doesn't work with custom Ticket-lists
Hello Support-team, we tried the MSP app today (both android and ios) and we noticed that the custom filters do not work properly. I made a Filter to show me all of my non-closed tickets and those tickets which are not assigned to any technican. The Filter shows me only those tickets which are not assigned. In The Browser-version of MSP the Filter works fine. I hope you can help us fix this problem. Thanks & regards Jason Kehl
Customize server.xml config file - Applications Manager - Version 12.9
Dear everybody, I am using Application Manager - Version 12.9 I want to customize config for tomcat in server.xml file (AppManager12/working/apache/tomcat/conf/server.xml). But when I run startApplicationManager.sh then server.xml is modified become default. Please support me. Thanks very much.
Custom Script Templates....Questions...
Hello all, I am a recent newcomer to OpManager 11, I like the product, but am frustrated by the lack of information on some aspects. Custom Script Templates being the current problem. I am fairly competent with powershell, and have created a little script that checks some settings on a server that can't be done in OpMan. My script works fine, but I cannot seem to implement it on OpMananager. After spending many hours trying to get this working as a template in OpManager and scouring the internet
Add Monitors, can we use a filter?
Hi, When I'm adding performance monitors, e.g. Windows Services to a device I can select each and every service by clicking the checkbox. This results in quite a few clicks. Is it possible to add a query field so that we can search for services or list al running services and then click the select all checkbox? Regards, AJ
After Upgrading from version 11.6 to 12.2 one of the probes is complaining about expiring license.
After Upgrading from version 11.6 to 12.2 one of the probes is complaining about expiring license. One of the probes upgraded successfully, it worked initially, but after a reboot was no longer able to launch. Ended up uninstalling and reinstalling the probe and that works however now it claims it will expire in 29 days.
Rest API to Add Requesters
I'm trying to come up with a way of automating requesters without using the AD sync functionality (It's a complicated mess, but we can't pull from the AD, directly). I'm able to add a requester using the Rest API, but I don't seem to be able to add extra information like: Login name, domain, password,first name, last name. All those attributes cause the api call to return an error with "invalid column names". Is this a thing where I have to add the requester, then immediately update them? Thanks
"Approve Service Request" greyed out for a user
Hi, I have one user that does not show up in the list of approvers when I am trying to set up a service request workflow. When I checked his user record the "Approve Service Request" checkbox is set, but it is greyed out so I cannot reset it. I am thinking if I can fix this, the first issue will be fixed as well. Regards Dave
Field and Form Rule not working
Hi, I am using "field and form rules" for the first time and can't seem to get it to work. I've set the rule to hide the fields below in the form if "yes" is selected, and then selected all of the fields that I wish to hide. The rule is configured under "on form load", rule execution is "on create/edit" and it applies to all users. I have enabled the rule. However when I open the template to log the request and select yes, nothing happens....it's ignoring the rule. Have I missed something? In
Strategic Goal tracking
I would like to be able to define strategic goals for the organization and align every request template, project and change to the strategic goal that it satisfies. This would allow us to report on organizational effectiveness and strategic goal fulfillment.
Changing service account password
I recently had to change the service account password for the account that runs AdAudit plus. After updating the password for the service I'm still getting logon on failures from that machine. Is there something else I have to change?
REST API Key
How to get the Technician API Key at runtime by passing the user credentials using rest api functions
Technician/User does not have permissions to view this request filter
hi i have logged a ticket via the api call in our automation engine. I then run a job to get the request so i can see its status. i am using the below but get the error in the subject line. http://servicedesk:8080/sdpapi/request/%3FTECHNICIAN_KEY=FA258170-D8EE-4B95-9C44-A54E3FE36C01&OPERATION_NAME=GET_REQUESTS INPUT_DATA=<Operation><Details><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>89743</value></parameter><parameter><name>FILTERBY</name><value>89743</value></parameter></Details></Operation>
Recently we have moved to Exchange which email type and port i have to keep . I tried all port numbers
Hi, Please suggest i am using SDP Ver 9.0 9043 . Priviously we are using POP for mail Configuration Settings . Recently we have moved to Exchange . which email type and port i have to keep . I tried all port numbers . In settings i didn't find https so please help me what and which port i have to keep for exchange Mail id . Smtp Settings Saved sucessfully but mail sending option . Regards, D.Chaithanya
Technician Unable to see all tickets assigned in Queue/Group
I have an issue reported that I have been able to verify but do not know how to correct. A technician with the exact same role as everyone else in his queue/group is no longer seeing all tickets in the Request Group View. If he does an advanced search and looks for open tickets in that = his queue and are pending they appear; they all do not show up in his "My Pending" view even though they are assigned to him. Out of 6 tickets he has assigned only 2 are visible from these views if he creates a custom
Trap Processor varbinds
Hello actually i use the standard template in the message field for the traps: Sa Trap trap received from $SourceMO(displayName) with SNMP Varbinds $* Accordfing to : https://support.zoho.com/portal/manageengine/helpcenter/articles/how-to-configure-trap-message I tried to change $* with $2 $3 : Sa Trap trap received from $SourceMO(displayName) with SNMP Varbinds $7 $8 Because i would like to see only this two value in the message but i it seems not work , this is the message : Sa Trap trap received
Disabled users listed at reports
Hello Guys! Is OK for disabled users to be listed in the reports? It doesn't look it make sense, but I can missing something. If there is any option to hide disabled users from reports it would be great. Best, Ellery
SLA based on Date Field in Form
Our department has a service request for video production that includes a 'Event Date' field. Our team is required to fulfill the production request 10 days after the indicated event date. Is it possible to create an SLA that takes into consideration the date in this field and starts the timer based on that date? A request may come in a month ahead of the event, so setting a hard 10 day SLA does not work.
Problem setup in Android and IOS apps.
Hi team, I have an issue with SDP. I have this link posted on the Internet, I make settings for IIS for me to stay this way: http://www1.xxxxxxxxxxxxxxx.com.co/SCHelpDesk/ Now, I want to set this address on the Android or IOS apps. How do I make this setup?
eventlog analyzer https
can this app be set to use https?
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Twitter Integration
Does this still work in the application? We are trying to test the feature out as our company is starting to be more active on social media, but for some reason I am not able to get it to work, keeps throwing this type of error:
How to Enable Local Authentication in Service Desk?
There is a Problem that i have in Service Desk When i was login with administrator account through "Local Authentication" in --> Admin Tab --> Self-Service Portal Settings --> Enable Local Authentication Settings --> Do you want to allow users to login based on Local Authentication? I changed the answer as "NO" !!! Now i cannot login with my administrator account anymore which i could do all my permissions through this account. Could you please tell me how can I Enable Local Authentication again?
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