I have an issue.

I've created incident template with pre-filled description field.

Then I'm trying to to create new request using REST API. I do not specify the description in my api request. So, description value from template should be inserted. But it not. I have "No description" value in description field.

It looks like rule from documentation is not working correct:

If there is no value given for a field, and if there is a default value available in the Template for that field, then the default value will be used while adding the request.  

Similar ticket was opened 7 years ago

This issue makes useless your system for us.

Thank