HOW to include request attachment in notification,
Hi, I want to know HOW to include request attachment in notification, what i mean is when notification is sent to group after adding new request, this mail should include attachment attached to this request.
Reporting Dashboards as Presentations
Present the KPI reports from Helpdesk/ServiceDesk, Network Monitoring, Traffic Analysis, Server Monitoring, Application Monitoring and all other IT management reports in a single dashboard or view them as slideshows.
Report on the manual extension of Due Dates
I need a time bound report for those incidents and service requests, whose due dates were manually changed and by who
Report time spent by a member of a project
Good afternoon I need your help please. I need to generate a report indicating that this project involved a member of a project and how much time is spent. Also generate a comparative report on the planned and actual project progress, tasks and milestones. Thanks
How do I group incident template?
Hi Support, How do I group incident template? I'm running on version 9049. If I may require for upgrade which version? Regards, Vincent
Reporting Dashboards as Presentations
Present the KPI reports from Helpdesk/ServiceDesk, Network Monitoring, Traffic Analysis, Server Monitoring, Application Monitoring and all other IT management reports in a single dashboard or view them as slideshows.
How to import IP Phone from CSV with Phone DN field
Hi, I wanna to import IP phone from CSV, but when I map field, I don't find "phone DN" field for map to CSV column. What Should I do? I think it's very important for IP Phone? Thanks
Request/Incident -> Change Workflow
I am trying to figure out how we can make Change templates available to our requesters although they are not directly available. Is there a mechanism that will take a requester's Request or Incident and automatically open a Change? Thanks, Andrew
Virtualizing the ServiceDesk Plus Server
Hello, I am looking to virtualize my ServiceDesk Plus server. I am running ServiceDesk Plus 7.6.0 build 7611, and would like to set it up on Server 2008 R2 (64-bit) in VMWare ESX 4.1. Is anybody out there virtualizing their ServiceDesk server on the platforms mentioned above (or previous versions for that matter) and having any issues (please also comment if you're not having issues)? Anybody with ManageEngine know of any issues doing this? I would like to know if you are virtualizing ServiceDesk
Approval Template Preview when receiving a Request for approval
Hi, When a Service Request is sent for approval the approver receives an e-mail notification with the relevant link. The link displays the following page as captured below. Is there a way to display the Subject of the Request too and not only the description? BR, Mary P.
Technician updates to be included in Email notification
Hi Support, Appreciate you could advise if I can include the add notes by technician into email notification for customer as an update? Regards, Vincent
Where is save credential username or password
Hi, I need to some info for security team. I would like to know where to store credential username or password. I see database credential table but both of fields(username & password) were null. I wanna to know how to store security credential data mechanism. Thanks
Snmp certificate scan type is wrong
use Servicedesk Plus ver 9.2 testing In the asset management module, use the snmp credentials to scan the Linux system, All types are NTP, can not display the details Whether there is a solution?
User Satisfaction Survey
Can Manage Engine send a User Satisfaction Survey to many users instead of sending one survey after they closed an issue? It'll be great if they can send a survey like what Survey Monkey or another surveyors did. I really appreciate anyone who can help me to solve this. This will helps me a lot. Thank you.
Can not delete credential
Can't delete credential. Failure : Could not delete the credential(s) as it is used by Network(s)/Asset(s). How can I find, what network asset used by that credential?
Unable to disable schedule backup
Hi Support, I'm unable to disable schedule backup in administrator login This is my test machine which have 30 days free trail I do not wish to perform backup on my test system Regards, Vincent
Can the SLA calculation to be included into email notification
Hi Support, I want to enhance the customer experience by including SLA calculation into email notification. Is that possible? Regards, Vincent
Service Catalog VS Incident Template
Hi Support, Appreciate your assistance. I've notice the service catalog doesn't have the same SLA with incident template. How do I configure my current SLA calculation into service catalog. Thank You Regards, Vincent
I am looking for a Project Plan to implement ME
Is there a template for a project plan to implement ME? Ramon
Planned Reports by different Technicians cannot be seen by other Technicians
Hello Support-Team, we have the Problem that we have made many planned Reports by different Technicians. Now we cannot see the Reports that other Technicians made, which is not very good for changing the report-plans. We need to see all planned reports,regardless who made them. Regards Jason Kehl
custom report to dashboard
There is unavailable to add custom report to new dashboard (from 9300). When i click in custom report "add to dashboard" there is three tabs (help desk, problem&changes, assets), while there is some others created dashboards.
Desktop Central MSP - Need to change a distribution server
We have an existing distribution server for an organization, whose machines are all part of Desktop Central MSP. However, we are getting rid of the local distribution server (not the MSP server) and replacing it with a new local distribution server. The question is, will we need to uninstall all the existing agents in DC MSP and re-install them with the new distribution server? Or do we need to point the agents to the new server only? Or is there nothing we need to do? I appreciate the help.
Unable to see ANY custom view
Has anyone encountered this? One of our IT managers is unable to see any custom views. As in, the pull down menu is empty. She is able to create a custom view, but nothing shows up in the menu. I recently changed her from Requester to Technician thinking that might help and it didn't. Comparing her to another technician who does have a working custom view, I can't see any setting that seems to be related. Thank you, Sang Park
Newsletter de Febrero
Ya está disponible el Newsletter de Febrero! Conoce cómo detener a los hackers mediante la utilización de mejores políticas de contraseñas en Active Directory. ¡Descarga gratis el whitepaper! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Webinar: Drive Successful IT Changes using Servicedesk Plus.
Hello ! Looks like the year has taken off to a great start, what with all the action we had in January. This month, we are back, rejuvenated and revamped with a brand new module to discuss, namely change management! Change is inevitable, more so in IT. Efficiency in transition of change is vital in IT, inherently this is where change management comes into play. Mark the date for 21st February, 2017 wherein you'll be spending 45 minutes of action packed, fun learning time, getting acquainted with
Blank comment/history pages for project milestone records
Is it normal that only the project creator can see the comments and history pages of the project milestone within the project. Other roles assigned to the project cannot see or make comments and history pages is blank also?
Pb in Servicedesk with ms sql database . Email with attachment stops the email service .
We are using Ms Sql 2012 ,Email O365 ,Servicedesk version 9226
Last login time query report
I am looking for a query to show the last login time of technicians of specific support group. Right now I have this query but it shows all technicians, I would like to limit the results to a specific support group: select aal.NAME "Logged User" , MAX(aas.USER_HOST) "IP Address",LONGTODATE(MAX(aas.OPENTIME)) "Last Login time",MAX(au.First_Name) "Technician" from AaaAccSession aas LEFT JOIN AaaAccount aacc on aacc.ACCOUNT_ID=aas.ACCOUNT_ID LEFT JOIN AaaLogin aal on aal.LOGIN_ID=aacc.LOGIN_ID LEFT
Description from Request in task
We have an on-boarding off-boarding process where we are using task to assign responsibility to different agents. When we open the request we have predefined task that are assigned to the agents responsible for completing different portions of the process. The main request has details in the description that the agents in the task need, to complete their part. I am looking for a way or a feature request to have the description from the main request flow into the task so the agent assigned the task
Setup URL Link directly open up SD inventory search based on Username
Hi We are trying to setup our internal web staff page where individual user has unique URL link as per their UserName allowing us to click open SD web portal showing user assigned workstation(s) http://sd.companyname.com/SearchN.do?searchText=UserName Example http://sd.companyname.com/SearchN.do?searchText=KaneY However we didn't get URL to work properly. Please advise. Thanks Kane Yeo
Hold Status
dears, please support for : I need to approve hold status before technician select the request to be hold
Best practices to use DesktopCentral pathcing instead of WSUS/Windows Update
I am working on a new Windows 10 rollout and would like to have Desktop Central control ALL windows updates for all workstations. I have not (I do not wish to) set up WSUS - but in a tight test with two Windows 10 installs (one with 1607 ENT and the other using 1607 LTSB) I am finding that while Desktop Central seems to have patched these two just fine last week with what looks like the latest cumulative updates - I noticed this morning on my LTSB install that two patches "suddenly" showed up when
Project to Request Linkage: 1 to Many
I have a business request to be able to link a request to more than one project. Not sure if this has been requested before but wanted to submit it as an enhancement request
ADD custom Type of purchase
Hi ALL I need ADD several custom "Type of purchase" - how to ?? http://odarchuk.com
Export ServiceDesk Plus data to Excel
Hi, We are using ServiceDesk Plus Build 8205 and want to upgrade it to the latest. As you know the direct upgrade path is not available, Is there any way that we can export the data from current build to excel or any other format and upgrade the current build and import the data. Thank you, Krishna
Problem with opening attachments in the purchase request
Hello,We have a problem with opening attachments in the purchase request. After clicking on the link of any file attachments opens a new page with the message "null". However, the files in the appropriate folder exists. P.S. We use ServiceDesk Plus Enterprise (Multilanguage Edition) 9.2 Build 9241
Free ADManager Plus online workshop series, 2017
Learn the tips and tricks of Active Directory management through ManageEngine ADManager Plus online workshop series 2017. Witness live demonstration of the product and gain hands-on experience, via a live ADManager Plus laboratory setup hosted on Azure. Register now! https://goo.gl/t34KgD ADManager Plus Team Toll Free:+1888-720-9500 Email: support@admanagerplus.com ADManager Plus - Active Directory Management & Reporting Software
Free Exchange Reporter Plus Free Online Workshop
Hi All, We are glad to invite you all for the ManageEngine Exchange Reporter Plus Free Online Workshop. Each workshop in this series will focus on a specific set of Exchange Server monitoring, auditing, or reporting tasks and demonstrate how to perform them efficiently and quickly using Exchange Reporter Plus. Invite you to be part of this five-workshop series, Every Tuesday @10 AM GMT Register Now: Click here to register. Regards, Exchange Reporter Plus Team
Approve from mail mod ticket
Hello, I want to approve department incharger the incoming tickets via mail but it is not working below settings. What can I do? Note: once I was able to run but It didn't work again.
Dashboards in version 12.1
We have recently upgraded to 12.1 and I am trying to replicate the Dashboards and CCTV views I had in the older version. How do I resize and position the widgets in the new version? I can't seem to get the layout I need as the widgets just put themselves where they want and I am unable to re-size and move them. Also the Google map widget is very small and i need to be able to re-size that so that I can get all our remote sites on the map.
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