Mail Association to Problem
Hallo, It would be useful having a mail thread associated to a Problem, especially when external support is involved. I wonder if it will be possible to implement this feature.
Sending alerts on the fly
It would be great when viewing an alert you could send it to an action e-mail address. For example, a none action configured alert is triggered, on viewing the alert you could click on a button and select say yourself and/or the service desk e-mail address so the alert and all it's details are e-mailed to the recipient with also possibly a free text additional notes for further investigation by the recipient . Or this could be an option when Annotations are clicked. Stephen Fowles 3rd Line Support
Form and Field Rule does not work
Dear team, I am using SD Std Version 9300, trying to use Form and Field Rule but it seem not to work. I try with Category field, uncheck 3 option ( mandate, user can set, user can view). Then on form load I add rule once request create/edit. then it show Category field and allow user to set and mandate field. But it not working. I try with requester role and create new ticket, but Category field still not show as expected Do you have any idea Thank you ! Tai
Network Scan - Stop Asset Creation on No Connection.
Hello, I attempted to use the network scan today to inventory our Cisco phones based on an IP range and it abruptly stopped on me and crashed my browser. When I logged back in I noticed we were out of licenses and wasn't sure how as we should have 300-500 free licenses after this scan. I saw under unassigned assets that there was double the assets listed under unassigned. When I looked at it I noticed that it created an asset for every IP in the 1024 range I was looking until it maxed licenses.
SMS notifications
Как настроить СМС уведомления клиентам при заведении заявки, уведомление по шаблону, уведомление после закрытия заявки? Работает только для отправки смс уведомления специалистам службы поддержки How to set up SMS notifications to customers when placing an order, notification on a template, notification after the closing of the application? Works only for sending SMS notifications to support specialists
SDP and loadbalance.
Hi, I use a load balancer between my users and the Service Desk Plus Server. With this the IP that appears in the creation of the suport ticket is that of Load Balancer. How can I change the IP of the LB to X-FOWARDED-FOR (Client IP). Thx!
CVE-2017-5638
Hi, Would like to know does the PMP 8702 affected by the recent Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability (CVE-2017-5638) ? Thanks. Chris
Creating Requests
When our customers contact us, they can leave their name, id, or computer name. Is it possible to enhance ServiceDesk so that calls can be started by typing something other than the Requester's name? The Asset name (which in turn links to a customer's name) would be helpful. Thanks.
How to create an alert for events occurring out of office hours
I want to create an alert that is triggered when an event specifically occurs out-of-hours. Struggling to find criteria that will define this. Can see a "Logon Hours" value but have no indication whether this will serve the purpose or what the possible values are. Has anyone done something similar that will point me in the right direction. Is there a published document showing the definitions and values for all the possible criteria options.
Question regarding features
In the pilot version of Service Desk plus we had the following options under the Helpdesk customizer: IMPACT URGENCY PRIORITY PRIORITY MATRIX But under the Standard licence (+Service Catalogue) these have disappeared, except priority. Is this correct? Rgds SimonT
Is it possible to setup more than 1 incoming email to create tickets?
Is it possible to setup more than 1 incoming email to create tickets?
How to setup multi-tenancy in MSP ServiceDesk Plus MSP
Hi all, I have my ME ServiceDesk Plus MSP, but I am thinking of setting up multi-tenancy on my environment. I have spoken to Sales Manager Alan in Singapore WHO sadly wasnt any help at all. I will definitely choose another product next year.... Disappointed in the after sales support. I was wondering if anyone technically can help me out here.... Regards,
Custom Trigger to remove requester from ticket
When ticket is created from sending an email to SD+ requester is set based on the address. When technicians forward forward request from their own email they become the requester and skew reports. Is it possible to have a script that strips requester from a ticket if it was submitted via email and requester is a technician? Thanks, -Vitaliy
SMS notifications
Как настроить СМС уведомления клиентам при заведении заявки, уведомление по шаблону, уведомление после закрытия заявки? Работает только для отправки смс уведомления специалистам службы поддержки How to set up SMS notifications to customers when placing an order, notification on a template, notification after the closing of the application? Works only for sending SMS notifications to support specialists
Uninstall a Service Pack
I have installed build 9035 and am experiencing some issues with the build. I'd like to roll-back to the previous version we had installed, build 9033. However when I run the UpdateManager, the "Uninstall" button is never active (i.e., it's "dimmed", and doesn't do anything when clicked), regardless of what Service Pack I select. Is there an alternative method to perform the roll-back? Thanks.
Pass-Through (SSO) config with two DNS site in Active Directory
Hi, I have two DNS site in my active directory and I need to add both of DNS site in Pass-Through configuration. What should I do? Can I put two DNS site and separate it with comma? Thanks
Merge Service catalog and Incident Request
Ciao Right now you can merge only two incident, but not two service catalogs or an incident to a service catalog or viceversa Is it possible to implement this? obviously the old request will be kept as primary so all the SLAs will be referred to that. These are the case that happend to me sometimes users open two service catalogs for the same request or you have an service catalog opened and the user sent an email (at the end is an incident) for the same request. Have the possibility to merge service
SAML question
Is it possible to make the SAML integration using Metadata xml files?
Filed & Forms Rules
Hello there, I created a check list like the following example on the Request form called Location. There are 5 different locations. When the user selects the X-1 location from this list, I want the relevant technician to be assigned. I created this area as a ServiceDesk catalog and want to work on these forms. I tried to do it with Field & Forms Rules feature but it did not work. Is there a way? Can you help me. Thanks.
Pass Parameter to Survey E-mail Content
Dear Support, Can we Pass some Parameter which send the Survey email? PFA
https://helpdesk.manageengine.com/
Is the HelpDesk Service in the object still valid? I wonder as I have 3 issues posted, the oldest is aged 3 days and is still unassigned. Grazie Luciano
Apache Struts Vulnerability
Hello folks, Can the SupportCenter Plus team validate that SCP is or isn't vulnerable to the Apache Struts vulnerability that is in the wild right now? Would the same be true of other ManageEngine products? Thanks! ./Jay
Network Analyzer Report
Anyone can explain to me what is Qos ? and why the default is using high bandwidth ? Thank You.
Schedule Request Status Change
hi i want to receive notification when request status change automatic. it is possible ?
Numbering tickets
Greetings, I need to know how to change the default numbering of tickets. What I have in mind is something like the following: Current situation: Ticket ID = 235 (example) Numbering I want: Ticket ID = 20170307235 (In this example the first 8 digits are the date of the ticket that should be changed per day, and the last 3 digits are the ID of the request within the tool. Thanks for your help.
List Requeters by Account
Hi, Could someone help me, I need a report of Requeters, LoginName, email, site and phone, grouped by Account.
Custom mibs for ibm flex chassis
Hello is there a guide to adding custom mibs for Ibm flex chassis adding them to Op manager 12.2? I need a bit of help getting it working , it works and polls in the mib browser but that is as far as I am getting, it doesn't work when I try to get it inside Op Manager. I am probably doing it wrong, Any help is appreciated. Robert
Oputils 8 performance issues
We are having major issues attempting to move to Server 2012 and Oputils 8 , SPM is extremely slow at scanning and will eventually just stop scanning. Anyone else attempted Server 2012?
Recently installed software report
Is there a way to run the report so that it only lists each individual software package once with a summary column of how many computers the software was installed on? Currently, the report has one line per computer per package. Its easy to miss undesirable software that was installed on just one computer because it gets lost in all the noise from all the other installs. For example, "today's" report has 49 lines for me but there were actually only 5 or 6 different packages installed.
Quick Enrollment from External Database - "Unable to Fetch. Check your query or permission" when using a SQL View that uses an OPENROWSET
I am attempting to setup ADSelfService Plus to fetch data for enrollment from a MSSQL database. I am connecting to a view I have created in SQL using the following SQL statement in ManageEgine: "Select UserName, Question, Answer from ManageEngineStaffEnrollment;" (ManageEngineStaffEnrollment is the name of view I have created in SQL). This works until I modify the view in SQL to also retrieve and join data from active directory (So I can get the sAMAccountName as I cannot enroll based on UPN). The
Custom attributes
I am actually managing some users in the Active Directory. My users are composed of many custom attributes. So I created several Case Sensitive String custom attributes by modifying the Active Directory Schema. When adding some of my custom attributes, i've chosen DateTime as DataType. But, when I'm using my custom template to add a user using that DateTime attribute, I'm receiving some weird numbers in my Active Directory field. Here are some examples : When entering 2017-03-23, 131346972000000000
LDAP Sync - Username Changed in LDAP but not in Password Manager Pro
How do I get a user's name to change in Password Manager. They got married and their last name has changed. LDAP Sync is active and I see their email address is updated however their username has not changed despite changing in the LDAP source.
Gantt view for Requests and changes
I would like to see the same gantt view option that is available for projects, available in request and change management.
notify message
Hi Is it possible to have an option that allow me to blacklist an app without notify the user for Android? Thanks Stefano
O365 Manager Plus 4100 released with Office 365 Management, Audit and Alert features!
Hello Everyone! We are glad to announce the release of the latest build of O365 Manager Plus - 4100. This build comes with management, audit and alert features which simplifies Office 365 administration, along with a bug fix. Features: Exchange Online Management - Handle mailboxes in bulk to eliminate redundant actions and save time. Mailbox Management: Handle mailbox litigation hold settings, permission settings, address list changes, mailbox feature settings, and more. Public Folder Management:
Little problems whith the trial version
Hello, I am actually using the trial version of ADManager Plus in order to buy a license in a few weeks. But I'm having some little problems when doing some tasks. I wanted to know if those problems are bugs or if they are restrictions due to the trial version. Here is a little list of my different issues : When I am trying to make a report from all my users. I can't add the column corresponding to the streetAddress of the Active Directory. When I am trying to import photos from a shared location.
Purchase Order & Contract Management Show Stoppers
Generally speaking (I have read posts of others who have voiced similar concerns), there are some fundemental principles that have to be adhered to in order one to utilize ServiceDesk's purchase order system in a commercial environment. It is critical that there are some immediate fixes instituted so that this software product meets the general needs of all who utilizes POs for their asset authorization process (this comes down to security): ServiceDesk Purchase Orders 1) You have to have a Purchase
OpManager and Service Now Integration
Hi there! I need to create a integration between OpManager and Service Now. The goal is to open a ticket (INCIDENT) in Service Now to some alerts in my OpManager monitoring. Service Now has a API that allows me to make a call and create the Incident. OpManager can make this call to the API? Thanks in advance VC
How to allow requesters to see multiple sites?
Is there a way to allow requesters to see all the sites' requests? I have an organization with about 20 different sites with 900 "requesters" and the owner wants them all to see all requests not just within their own sites.
WAN monitoring and SNMPv3
Hi, I am having trouble getting WAN monitoring to work using SNMPv3. In contrast, I have had no problem getting it to work with version 2c. The error I get when I try to add the WAN monitor is: "Add monitor failed - Check whether SNMP port and write community are properly configured for the device." The Cisco configuration for SNMP v2c I used is below: snmp-server view MY_VIEW iso included snmp-server community public view MY_VIEW RW snmp-server host <ip-address> public rtr For SNMPv3 I used the
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