We’re ending support for Internet Explorer 9 and 10
Hi Users, For ServiceDesk Plus On-Demand to offer an experience better than traditional software, we need to exploit new capabilities offered by modern browsers. The Web is ever changing and old technologies can become a drag on our quest to keep the application fresh and young. In order that we continue focusing on offering a modern user experience for our customers, it is imperative that we move on to support newer technologies that legacy browsers do not support. We will start to gradually phase
Password postgre
Regards, I need to know the password and the default port of the postgresql database in SDP version 9.3. Thank you.
Auto Assign Request Approval Permissions to AD imported Users
I am looking for how we can Automatically assign approval rights to manager accounts that are imported into Service Desk Plus from Active Directory based on an AD flag or Job Title. Is this possible?
Storage Features in opmanager 11600
I wanted to know storage features in opmanager 11600. At what level monitoring can be done. Do we need opstor for that.
Add monitor for weblogic
Hi all, When i add new monitor for weblogic 10.3.0.6, following error has been faced. Failed. Please select the correct version of WebLogic Server. How can i resolve that problem. I have selected "10.x (11g), 12c" from weblogic version drop down list. Thanks
Error Servicedesk+ App
Hey, When i want to change the technican in the Servicedesk+ app on my iPad ik get the error below. additional info: using a iPad 4, iOs 10.2.1 Servicedesk + app version: 4.1.2
Script monitor attributes in report
Hello, we have created a script monitor to pull some I/O statistic by using shell scripts from Linux, all attributes can be shown in "Numeric Attributes Details" portion without issues, however, it seems that all these attributes cannot be included into reports, e.g. 7 days, 30 days report. Do I miss something?
orphaned problem about
Hi, Can you help me please ? On several vm servers are orphaned to status.What can i do? Thanks
Scheduled reports don't run after service stop/restart on v9.3.9303
Hi, We have an urgent issue with ServiceDesk Plus in that every time we stop or restart the windows service the scheduled reports all stop running. I’m running v9.3.9303 and build 9304’s release notes doesn’t mention anything about this being fixed. This happened on Friday last week but we only noticed it this morning. Regards, Andy Ps. This has been logged on the ServiceDesk Plus helpdesk on ticket # 8036611 just now.
V-Technician for MSP
After visiting the developers site looking for this addon, i came up to this message here : Project On-Hold Beta release is on hold until ManageEnginge Service Desk Plus MSP Team will release requester functionality to their API, Once available project will resume and a beta release will be made available for public. V-Technician MSP V-Technician MSP is a powerful Outlook add-in for Service Desk Plus MSP. The add-in is designed to simplify the process of creating requests directly from an employee's
is there a way to reset survey result?
We're still testing SDP and wondering if there's a way to reset the survey result(s) submitted as a test?
allow more than 1 associated change for one project
Hello We looked forward to the 8.2 version of SD+ and are happy using the project module now! In the project mgmt. module, one can associate only one change to a project, In reality, it is often the case that a project entails multiple changes. So we suggest to be able to: create new changes directly from the project module, in the same way as you can do it from within incident & problem module to be able to associate multiple changes In the same idea, we should see in the change module if a
Count down to one of our biggest user conferences!
Salaam Walaekum! We are excited at the prospect of hosting yet another user conference in Dubai, that is made amazing by your presence and participation. This time however, we thought we could have a great start to the conference by virtually meeting here first, on the ManageEngine community! Sounds like a plan? Awesome! While we plan exciting, power-packed sessions for you over the two days of the actual conference, we can start by getting to know each other. So, get started by introducing yourself
System Update
Any way to remove the system update information... It currently shows an update, when we are already up to date. I'm assuming its because we don't have the proxy server information populated, but we would rather not do that. I would just like to remove the option of it even check for the system update.
Keeping your SLA compliance in check
One of the biggest reasons for businesses to fall back on SLA compliance is a sudden increase in request volume. Organizations agree upon an SLA compliance time with the best case scenario in mind. An organization that has 10 helpdesk technicians, receiving about 100 requests per day on average can easily adhere to a response time of let's say, 20 minutes. But will the same helpdesk be able to comply to that SLA if it suddenly receives 150 requests on a particular day? Maybe. What if the number of
Keeping your SLA compliance in check
One of the biggest reasons for businesses to fall back on SLA compliance is a sudden increase in request volume. Organizations agree upon an SLA compliance time with the best case scenario in mind. An organization that has 10 helpdesk technicians, receiving about 100 requests per day on average can easily adhere to a response time of let's say, 20 minutes. But will the same helpdesk be able to comply to that SLA if it suddenly receives 150 requests on a particular day? Maybe. What if the number of
Help for translate request from sdp to scp
We have a new unlimited SCP v-8015... but we have more than 30.000 request in our old SDP. SCP have an option for import request from excel... and we can try translate these 30.000 request with the same id number. If is it possible, the migration are more easy... the new answer received in SCP, over requests import from SDP reopen this request and we can work from the new environment. The tool for import request from excel, d'ont have de id numer for charge from excel. It is possible? Thks/mb
SSO asking for authentication on web browser
Hi We have setup to test servicedesk as we are looking at buying the pro version, but we are having problems with SSO. The active directory has worked and can login via the login page selecting the domain as the auth server, but SSO will not auto authenticate, Even putting in the AD credentials of the users it will not login when prompted in the browser I have tried all the suggestions in the forums here and none seem to work far. Thanks in advance
Support for MySQL Database
Dear Users, Please note that the support for MySQL database will be removed from Jun 2017. The main reason to stop supporting MYSQL database is that, we are working on Mickey lite framework migration. ServiceDeskPlus-MSP is built on top of Manage Engine's proprietary framework. This framework enables the flexibility to use the desired database. Currently, we are in the process of upgrading this framework for better stability and to include advanced features. Providing support for the older databases
IP Management - Subnet usage reading 100 percent for all subnets
Good day, At the moment, I'm trying to use OpManager's IP Management feature to track usage of various subnets within our organization. When I add a given subnet, it correctly identifies the number of IPs being used; however, it does not correctly identify the number of available or transient IPs. Likewise, it is currently indicating that all IPs within all subnets are currently in use. In the attached screenshot, there are seventeen used IPs within the subnet, which is shown correctly (see bottom
Some Question about CheckPoint in FWA
Hi All, Recently my customer complains that there are much different brand firewall to manage, so I recommend to use Firewall Analyzer for management. According to Userguide, I took a POC for customer. However, when adding the Checkpoint into FWA, we can't see anything about CP on homepage except for the live log. But when adding the Fortigate, it's ok. FWA version is v12200 with 32 bit on 64 bit OS environment, and CP gateway is R77.30. The CP opsec has been trusted with FWA, and
Auto Populate a Field
Hi, Is there any way you can auto-populate a field or Resource Info section with different values ? We'd like to add the users Reporting To person in a field , is this possible ? $REPORTING_TO$ A
Stop Timer Has Yet Again Disappeared!
After performing service pack updates to go from 9240 to 9301 we have noticed the Stop Timer option under the Actions tab is gone! This seems to happen quite frequently with your service pack updates. Why? It is very useful. Did it get moved? Please bring it back!
Archive to a Archive DB
Is there any plans/method to archive to another database? The moment you have quite a lot of records, the files is getting quite big and if the archive data can be in a separate db, it will have a huge impact on reports, backups, etc.. This way you can keep your archives for a longer period not affecting your real-time data. Regards
Customize Request View Rows
Hi, Does anyone know if there is a way to either color code the rows (or even the text) in the Views for Requests based on criteria? Such as: If Technician = Unassigned then text/row color = blue; Priority = xxxxx then row = yellow; etc. We manage various technicians and groups so having them on on view tends to blend them all together with no easy way to see who has what tickets. Thanks for any thoughts or if it's possible.
Captcha field not work for Internal users
Recently we had upgrade our selfservice porta from Version 5301 to Version 5.3 SP2 5320. Now, our most of internal users report us that, they occured issue while reseting or login in self services. Continuosly they occured wrong Captcha while reseting password. & this is not for single user. We are unable to caught our productivity due to this, as users continuuosly complaint about this. we publish 'Get Started' notes to users. But it also not work. Is there any way to remove captcha section from
Bulk assign a manager
Hi all, When a manager leaves the company or will be out for awhile, is there a way to bulk change that manager's direct report to another manager? In other words, is there a way to change all of the manager setting of Alice's direct reports to Joyce without having to change each user individually? We're running ADManager Plus, 6.5.0, Build 6500 Thanks, Sonya
How to configure the system to send a notification email to the technician when the request is due?
There is a way to set up the system so when the request is reached the due date, the technician will receive a notification email.
SDP MSP Build 9200 can't install with MySQL
Has anyone had any success upgrading to build 9200 or above while using MySql as the database (on linux)? The installation breaks in all sort of ways. It first breaks by looking for mysqladmin in the ./pgsql/bin directory. After fixing that, the upgrade breaks midway with an "Unable to start MySQL server on port 3306, since another instance of mysql is running in this port." error. If you try stopping mysql before the upgrade, the upgrade errors out right away so that isn't an option either.
Public KB
Hi all, I am in process of migration from Kayako to SDP MSP. In Kayako we have public site with some KB articles, terms of use etc. I am wondering is that feature existing in SDP MSP? Idea is to provide customers and site visitors with some public info with no need to login to portal. Thanks in advance!
Approve.jsp pop-up page
Hi there, i want to show other approve details inside apporeve.jsp page. are there any chance of this? Thank you.
SNMP request stopped working -> how to detect
Hi, We monitor several servers, switches, firewalls and UPS's. Recently, due to a firewall fault, the SNMP request for a server did not respond any more. We attach Notification Profiles when a threshold is reached but no alarm was given because when we don't get a new value, no threshold is reached, so no alarm is triggerd for us. Yesterday, we got the same issue again with an UPS. The SNMP Requests were not getting any value back (although it worked through the MIB Browser). Removing the UPS, and
Activities Notifications
Dears , I am using SDP 9.3 latest Build MS SQL 2008, My questions is I noticed that there is an POP up when a technisian Open a ticket & another Technician Pick it Up Like Who is Working on the Ticket Near the status. This is Not appear Between a Requester & technician, another Note that If the Technician Reply to the ticket also an activity POP up appear on Requester Screen . why this is not Working Between Requester & Technician. Thank You
Granular SDP admin access
Hello, We would like to give one of our support teams permissions to create technicians in SDP, without providing them full SDP admin access. How should we proceed? Best regards, Demetrius
How to create shortcut in Business View/where to find documentation (build 12200)?
Good day, I'm currently attempting to build some drill-down style Business Views in OpManager, and am running into the problem that I can't track down how to add a shortcut to another Business View. The only documentation I've been able to find on this is through https://www.manageengine.com/network-monitoring/creating-business-views.htm, and due to changes in the interface, this no longer seems to apply. Effectively what I'd like to do is have a shortcut that says something like "Shortcut to Remote
Critical update for Desktop Central versions older than 92056!
What is the change? Desktop Central's patch management has released a new schema to support various features for Windows, Mac & Linux patch management. What will be the impact? If you are running Desktop Central version older than 92056, you will not be able to synchronise the latest patch updates. What should I do? Upgrade to the latest build on or before 16th March 2017, to continue using patch management.
Enabling a Restricted User Automatically
We can currently restrict users automatically on a schedule using certain criteria (disabled, OU, etc). Could we also have the ability to automatically enable restricted users based on criteria? I restrict students that aren't current students to keep our license count down to an affordable level. However, students commonly skip terms and come back, and then need to be enabled to do password management again. Right now I don't see a way to automate this process. Criteria I would like to see
Keeping your SLA compliance in check
One of the biggest reasons for businesses to fall back on SLA compliance is a sudden increase in request volume. Organizations agree upon an SLA compliance time with the best case scenario in mind. An organization that has 10 helpdesk technicians, receiving about 100 requests per day on average can easily adhere to a response time of let's say, 20 minutes. But will the same helpdesk be able to comply to that SLA if it suddenly receives 150 requests on a particular day? Maybe. What if the number of
ADAudit service account locking out at 1am
Hello, The service account for ADAudit plus has been locking out at 1am on one or more of my monitored domains regularly. It is a dedicated service account, 1 per domain, that is only used by ADAudit and the lockouts are coming from the ADAudit server. Any advice on how to troubleshoot how this is happening? Simply unlocking the account allows audit data to be collected, until the next 1am incident. Thanks, Pete
Config File Manager is free or it includes any license!
Hi, is Config Manager is free tool in OpUtils ? Thanks, Sainath
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