Dear All,
I would like to know what's overdue status condition please see below example.
Ticket already closed but we need to change/update dueby time as actual plan and this task not delay, but overdue status still show not change (overdue status=true).
from this example:
Created Time :
09/01/2017 08:47:26
Responded Date:
09/01/2017 09:16:00
Dueby Time:
19/01/2017 17:30:00
Completed Time:
16/01/2017 11:13:45
Assigned Time:
09/01/2017 09:13:29
Overdue Status: true
Resolved Time:
13/01/2017 10:23:14
Last Updated Time:
05/04/2017 08:42:33
from this example, why overdue status not show as false.