Manage Engine Plus MSP - "MSP Details" VS "Account Details"
Hi ManageEngine MSP Support Team, Question 1: I am using ManageEngine Plus MSP, may I know the followings: Differences between "MSP Requester" under "MSP Details" and "Requesters" under "Account Details" ? Differences between "MSP Service Level Agreement" under "MSP Details" and "Service Level Agreement" under "Account Details" ? Question 2: My company is having 2 properties with different 2 domains. Both properties also consist of Technician which shared across the 2 properties. May I know whether
Migrating OpManager Postgresql DB to SQL Server 2014
I have OpManager installed on a server where SQL Server 2014 has been installed. I would like to migrate the postgresql DB for OpManager to SQL Server 2014. Can someone please provide the steps necessary to accomplish this. My OpManager is currently on build 11600 Thank you, in advance, for any assistance you can provide.
Trigger no log send to ELA for a long time
Hi, I wonder is ELA can support to send a alert once the network device doesn't send a log to ELA from a long time (e.g. 1 day long)? Do I need to monitor port 513 or 514? how to do it?
Specific Contract Report
Hi, I need help to generate a report of Active Contracts that's contains. Account - Contract Name - Support Details Tks for any help. Leonardo Nacarati
Database in use..during backup
Hello there! We are in the process of upgrading to the 64-bit version of Service Desk Plus. When we shut the application down, stop the DB, and try to run the backup, we get messages every few minutes that states the DB is still running. The backup continues, but I am wondering if this is a false message. I do not want to let it run to completion only to find out the backup is incomplete. Service Desk Plus Version 9.0 Build 2018 What is the proper procedure to shut down Service Desk and the DB?
reverse proxy config
I have an Apache reverse proxy configured and am able to access the landing page using this URL: https://myhost.mydomain/password_manager_pro/ my Apache config: RewriteRule ^/+password_manager_pro(.*) balancer://password_manager_pro.dvlp$1 [P] <Location ~ ^/+password_manager_pro.* > Header set Set-Cookie "ROUTEID=.%{BALANCER_WORKER_ROUTE}e; path=/password_manager_pro; secure; HttpOnly;" env=BALANCER_ROUTE_CHANGED </Location> <Proxy balancer://password_manager_pro.dvlp> BalancerMember
Linking two shortcuts in Business View/listing interfaces for a shortcut?
Good day, I'm currently attempting to create a link between two shortcuts in a Business View. When I do, interfaces are not listed for either of the shortcuts. I'm wondering if this is something that is better modeled by linking the appropriate devices within the shortcuts themselves, and if not, how I would go about retrieving/listing interfaces for a given shortcut? Thanks for your time.
Not finding Remote Event Viewer after update
I updated from Desktop Central MSP 10.0.0.47 to 10.0.0.56 excited to get the Remote event viewer feature finally. To my my dismay I'm still not seeing it at all on the System Manager. Is there something I'm missing? I tried the solution found in a topic: https://forums.manageengine.com/topic/10-0-56 No luck! Please help if you can, thanks!
Agent Settings to use external Server address
Hi Where we can set Agent setting to communicate DC correctly. We use Central DC server for clients within LAN AD and for travelling users. We use DNS records pointed to DC server for internal domain and external. As example - Internal DNS: dcserver.ad.company.com 10.24.1.1 dcserver.company.com 10.24.1.1 External DNS: dcserver.ad.company.com 195.168.1.1 dcserver.company.com 195.168.1.1 So, just need to have correct name in DC Agent setting... Dmitry
DesktopCentral in SDP!?
Hi, I am trying to figure out how to access Desktop Central in SDP. I have my account enabled for MDM/DC and both API keys are valid. When I am in SDP, i see the Desktop Central drop down links but when I click on one of the DC links, the page loads and it is a white page. Anything I am missing? Thanks
Request Closure Code
Hi, It appears you can now close off requests without actually selecting a request closure code which isn't ideal for stats purposes. Can you advise if there is a feature I need to enable to stop this? We're currently using version 9.2 build 9204. Thanks, Tracy
Purchase Workflow
Hi, How can I customize the purchase workflow ?
How can you tell which Self Service template was used?
Hi, We have some tickets which are logged and seem to go to the wrong department. Upon inspection we can see these tickets are templates (they have the picture of the hand holding the file in the top left corner) Is there a way to tell which template was used so we can check the settings and amend? Thanks, Charlotte
Tips and tricks : Use timeline filters to apply date changes to reports and widgets in your dashboard
While creating dashboards, do you find yourself adding separate date columns as user filters for each report? There's an easier way to do this. Instead of adding multiple user filters, you just need to add a single timeline filter, in your user filter column. The timeline filter will be applied to the date values of all your reports and widgets on your dashboard. E Example shows how you can add a timeline filter to the alarm trending dashboard.
[KB] Right Mailbox to Right Person
It is a common practice to create mailboxes for each and every project/team handled by the company. When people start to work on multiple projects, they must be given permission to the right mailboxes which must be done carefully. These permission changes must be monitored so that right people gain access to right mailboxes. Shared mailboxes are a convenient way to create generic mailboxes which can be used to send and receive emails from customers centrally. These mailboxes do not have credentials,
ManageEngine launches Patch Manager Plus !
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting
ManageEngine launches Patch Manager Plus !
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and third-party applications.
ServiceDesk Plus 9304 Released
Dear Users, SDP 9304 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9304: SD-65950: Migration fails during deletion of asset relationship of a resigned user. Particularly happens in some environment where the count of resigned users with asset relationship exceeds 1000. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
eMail Notifications - Need to have my emails "look" like they are coming from Desktop Central - not from me
Hello, I have configured email alerts in several areas of the Desktop Central - like recently installed software for example. However - I have a real problem with how these alerts "look" (in Outlook 2016 etc) especially the "from" when the emails get sent from Desktop Central to an email address I have set up. I cannot find anywhere in DS to specifically say that administrative email is coming from desktopcentral@myserver.com - or any other "fabricated" address I might use. So when DS spits out
IP group report IEC or metric units
Hi, We were wondering what for ex. KB stands for in an IP group traffic report. Do you calculate KB as 1000bytes or 1024 bytes (Kibibyte) ? Thanks
Monitor current connections mysql
Hola, Tengo un servidor con OS Red Hat 6, con mysql. Como puedo monitorear el numero de conexiones concurrentes a la base de datos desde el opmanager? O como puedo crear un script que ejecute el comando "netstat -an | grep :3306 | grep ESTABLISHED | wc -l " y me gnere una alarma al sobrepasar un limite. I appreciate your help
Second Approval getting error message
Hi, I update my Manageengine ServiceDesk Plus to version 9.0 Build 9041. After i upgrade to the above version, my request for 2nd approval always appear below message: On previous version the 2nd approval can do approve or reject the request. Example of scenario: 1. I got a new request from staff 2. I submit approval to their manager 3. After their manager approved, i will submit another approval to IT manager. for the IT manager approval always appear above message. is there any setting that need
Backup error on Service Desk - pgsql
Hi Prince, I encountered error while executing backup ( backUpData.bat). Please help resolve problem. Please see the error below: ===================================================================================== D:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Mar 31, 2017 4:21:04 PM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: D:\ManageEngine\ServiceDesk\bin\..\ Mar 31, 2017 4:21:04 PM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO:
Remote Cntrol Configuration - SDP
Hi, Can we please specify a port number for remote control through SDP agent? we need to use one single port for communication, random ports are not recommended from our IT Security team. installing the Agent and starting the Service Once the agent is installed, the remote workstation can be accessed. The ports to install and start the agent as service in WMI are TCP 135, 445 and one random port greater than 1024. The ports used in agent based scanning is TCP 9000. The service starts with the name
Service Desk
Hi, at creating a request, how can i easily create an asset and associate it then save the request ? currently it just allows to go to the pick list and pick already existing assests
Importing and assigning new accounts as sub account
Good morning, When using the CSV import routine is there a way of assigning an account as a sub account during the import process or can this only be done via a manual process with SupportCenter plus? If this is not possible is there a way that this could be included as a feature request?
9.2 Build 9205 ManageEngine MSP - Technician view is still not fixed for problems I reported for version 8
The selection lists for Groups is too small and have been for quite some time, I've spoken to your representatives two years ago and I still haven't seen an improvement. It's sad because it's really just a CSS change of a value, from width:230 to width:430 and it's fixed. See attached image. As you can see you can't really tell which Groups are available in the last list. This is how it should look: What needs to be changed is the lines <select name="availableQueues" id="availableQueues" size="8"
Request to be unchanged.
Hi guyz, My question is about requests sent by requester,is there a way of restricting the requester to not to change or modify the request until it's been resolved/closed by the technician? Regards, Brian B.
Get attachments using REST API?
Is it possible to get attachments using REST API? I would like to be able to fetch attachment named x from request number y
Sort descending or ascending in reports
For example, I would like to sort a list of projects by descending priority (showing 99 on top and 01 at the bottom). Right now I can choose to sort by Priority, but the default is ascending. This applies to many other scenarios
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
Whenever tried to connect to exchange server it throws error as: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Log file shows error as: [12:46:52:032]|[03-29-2017]|[SYSERR]|[INFO]|[56]|: javax.mail.MessagingException: Network is unreachable: connect; nested exception is: java.net.SocketException: Network is unreachable: connect| Please help.
deleted AD users still show up as requestors
running version 9.3 9301 in my AD I have 3 smiths in the requestor drop down when creating a ticket show 7 smiths 4 smiths have left the organization I have AD Sync setup to run every 5 days how do I get the requestor db to line up with my actual AD
Servicedesk plus - postgresql to mysql migration considerations
Hi all, I am in the planning stage of migrating a servicedesk local postgresql database to msql on a database server. What kind of considerations will I need to make for servicedesk plus reports and Analytics plus ? thanks
Does Manage Engine Service Desk support SNMP to scan network Devices
Dear ALL, We are not able to scan HP Switches & Avaya Phones through Manage Engine Service Desk Plus. Can you please let us know, does it possible or not? When we are using some third party scanners, we can able to scan all the devices? Please advice us. Regards, Seshu
Request Summary report need to show for last one year.
Dear ZOHO Team. We need to see request summary report in dashboard for last 6 months and 1 year (e.g. This Week, Last Week, This month Last Month ) Like we want to see last 6 months and 12 months graphical view report. Please suggest how can I achieve this in Service desk plus dashboard.
Questions posted on the Forum
Hello Team, Is there a way to see all the question/queries/request that i have initiated so far and the responses to them in a single window ? Regards Solomon
jquery/ajax with field/form rules
Is there a way to use jquery/ajax in field/form rules? I'm trying to find a way to automate service request actions and am having issues. Ideally, I'd have a custom trigger to use, but we don't have those in service requests.
Launch SDP Mobile App from another App
We would like to launch Mobile App for SDP on (IOS & Android) from our University App. what will be app schema to launch SDP Mobile APP from within another Mobile App. Thanks, Javeed
Getting Error in schedule report
Hi We have schedule some reports and was enable to get that. Every time we need tor refresh and get. None of the scheduled report run until we manually go and refresh it.
Upgrade from 9302 to 9303 or 9304 fails
I am getting really good at the rollback process. I have performed at lest eight trying to upgrade to build 9303 and after that failed to build 9304 that is also failing. After the latest failure, I left the system in it's failure state hoping there is some information I can retrieve to tell me why it fails. I am using the 64 bit version of the software running on Windows Server 2008 R2 Standard with a Microsoft SQL Server 2014 database running on Windows Server 2012 R2. H E L P ! ! ! Update: Now
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