Config File Manager is free or it includes any license!
Hi, is Config Manager is free tool in OpUtils ? Thanks, Sainath
Monitor ESX server in Opmanager v12.2
I have successfully discovered Vcenter server in Opmanager v12.2 with Vcenter credential, and I could see DataCenter/Cluster/Hosts/VirtualMachines in Inventory/Vcenter page, which is really impressed. Just one problem, I cannot access to ESX server and monitor them and get performance value. Please check the figure below, Comparing with Demo.opmanager.com, vCenter has discovered and ESX hosts can be monitored and shows status clear (as figure below). Did I lost something?
Powershell and XML-RPC and PKI certificates
Hi I posted a query in spiceworks https://community.spiceworks.com/topic/1975439-using-powershell-to-call-a-password-manager?page=1#entry-6727043 I want to be able to retrieve a password via powershell and XML-RPC looks to be the way to do it. I have an existing MS PKI infrastructure and want to know how I use my certs to setup API users in PMP
Ad Manager Plus - Cutome Script - Passing variables in VB script when creating new user
I have written a custom script to send email notification to user, when account is created. Its working fine. I'm passing 3 variables to script as mentioned below: cscript C:\ManageEngine\email.vbs %userName% %givenName% "vluthra@casey.vic.gov.au" 1. User Name: Auto populated while creating user. No manual Input required 2. Display Name: Require Manual Input. (example – John Wick) 3. Manager email: Require manual input (example – JWick@casey.vic.gov.au) And this is command I use at custom
OPM Alerm giving no data available
Hi. We have an OPManager instance Build 11600 and we are beginning to test the Analytics Plus integration. We have Analytic Plus professional version The fetching works fine, but while exploring the KPI Dashboard it's showing in the alarm KPI Section no data available after checking i found all Alarm reports and table is empty Rest of the data was fetched fine. I wonder if you have some idea of what is going on with the OPM Alarm data lastely is there any way to have KPI Dashboard numbers in
Edit login page of service desk plus
Hi, can I edit the login page of service desk plus?
OPUTILS 12.2 add coloums in IPAM and SPM
we haven't found any way to view additional coloums in inventory we need ifalias as default coloums in SPM, but no way to add or remove default coloums
SDP - On demand
Is there a way to make announcements tab in the self service portal flash of something when there is an active announcement present? This would be a good feature to add to the customer experience allowing them easily to see that they have awaiting message. Colby
Emails logged as tickets
Hi, I have just setup the ability for users to email in their issues and have SDP log it automatically. I would like to 'Template' these engagements as follows; - Mode is always Email - Impact, Urgency and Priority always low - Assignment is always to a particular group Is there a way in which I can do this within SDP?
OPUTILS 12.2 no AD Connection
one of our two domain is impossible to be addedd to oputils, in version 8 we have no problem with it one added is: xxx.it one not added is: xxx.yyy.it (we are domain admins, but not enterprise admins) both are same level od AD Forest, Domain ad DC OS no error, simply window to add domain don't close
Working hours over midnight cannot be set
Hallo! my company works in shift 05:30 - 01:30 (just 4 hours off during the night). 01:30 cannot be set as a valid value, because that is seen as before starting hours Can you work on it? Tks
[KB] Maintain the integrity of files in OneDrive for Business
OneDrive for Business holds your critical resources, making it necessary to keep tabs on the file and folder accesses within it. You can get the complete audit trail of user activities, with details on who performed what operation and when. This helps to maintain the integrity of files present in OneDrive for Business. Who did what operation and when O365 Manager Plus provides you OneDrive Events Log report, which gives you an overview of all the user activities in OneDrive for Business. You
OpManager fail to start on Linux
Linux servers failed to start /opt/ManageEngine/OpManager/bin #./StartOpManagerServer.sh Java Home /opt/ManageEngine/OpManager/jre file:/opt/ManageEngine/OpManager/conf/ui.properties [OpManagerUtil] Value not set for COLUMNSTORE INDEX in severparameters.conf file.Kindly set USE_COLUMNSTORE_INDEX true/false in serverparameters.conf file [OpManagerUtil] COLUMNSTORE INDEX set is false Licensing : Loading 64 bit library inside addon check Unable to start pgsql daemon I already try to start pgsql by /opt/ManageEngine/OpManager/bin/startPgsql.sh
Escalation to be assessed / First time response
all, we have a 30 min window for our First time response, and im wondering if there is a way to escalate to the technicians when there is 15 mins remaining I have set the following and i dont get notified Is there a way to get this notification Thanks
SD Plus Hide/Modify buttons
Hi, Regarding the layout of the main page in the SD Portal - is there any way to hide the two buttons on the top left of the page? Also, is it possible to modify the descriptions and wording of the 'Report an Issue' and 'Create a new Service Request' buttons?
Can someone share a MSSQL Query to delete a technician from the SQL Database?
I have (2) technicians that keep showing up in the drop down after they have been deleted. Can someone share a MSSQL Query with me to delete them? Thanks!
How to change scanned asset item to another type
Hi, I define a "copy machine" product type in IT asset. I want to scan copy machine with network scan with SNMPv2, but when I scanned that, scanned item put in printers. How to change this scanned item to "copy machine" type? َ Note: Also after rescan, shouldn't change to printer type again. Thanks
Software Management
I have been working with Service Desk Plus, specifically Assets. I have just started working with software. How do you know when something should be entered only as a Software License or when something should be entered as a License Agreement or when you should enter things in both.
Can't connect to ServiceDesk after installing new SSL certificate
I have followed the below article to install a new SSL certificate and configure ServiceDesk to use port 443 HTTPS: https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html When I run the application on the server all runs ok. However, when I try to connect to ServiceDesk from any client computer, I cannot connect. Has anyone got any ideas? Gary
Apache Struts Vulnerability
We currently run ME servicedesk plus version Version 9.1 Build 9105 . We have been advised of the following vulnerability in the version of Apache Struts : The affected versions are : Apache Strut versions : 2.3.5 to 2.3.31 and Struts 2.5 to 2.5.10 Please can you confirm if this is a version used in our current build ? If so is there an upgrade to fix this; either just the Apache Struts version or the version of Manage Engine.
Create One Off Request ID (NOT using standard number sequence)
Hi, I am hoping to create a small number of "ongoing tickets" that will be added to regularly over a long period. These will not be user created incidents but specific items that we want to be able to track that will require multiple parties all remembering the request ID to include in the subject line of E-mails to ensure that progress logged. Our current range of request numbers goes from 19000 up to 24823. These manually created request ID's would ideally have numbers that are completely different
Monthly Report schedule question
Hi, I want to schedule the execution of a report to run two days before the end of each month. In the monthly scheduling options, I only see the possibility of the report being executed on a particular day, for example on day 31 or day 29, but how can I indicate that two or more days are running after the end of a month regardless of whether the Month have 30, 31, 28 or 29 (in the case of February) days. It can be done? . How? Thank's in advance.
Need to configure multiple stages of Approval
Hello Everyone, I am trying to configure multiple stages of Approval, but no luck. Can you please help me on this. Currently using the version of Your Version : 8.2.0 Build 8216
Anonymous access to Announcments
Hi all, Is it possible to provide anonymous access to the announcement page? We would like to reuse the details on an our Intranet page. Alternatively, could we put a username & password in the url string? Brent
database maintenance
Hello my Op manager Data base is 34gb and I am getting lag on web portal. how can I clean up my database to get the webportal to run smartly. and what is the run archive function for under database maintenance? I am running version 12.2 Robert
HTTP/HTTPS
Hello, I have a problem. ADSSP work behind Barracuda Load Balancer. Barracuda configured as HTTPS redirect from 80 to 8888. When i click "Cancel" in ADSSP I go to http://mylink.com. How I can change default ADSSP link to HTTPS://...? Regards, Anton
Is it possible to have a double-ended link in a map/business view?
Good day, I'm currently creating a business view to model some of our network hardware, and was wondering if it's possible to create a link between two devices that effectively indicates that one interface on a given device connects to another interface on another device? What I'm attempting to accomplish is having a map that shows the physical topology of our network that also (relatively easily) shows that when a physical link goes down, it connects to a particular interface on each device. At
How can you give a new user their generated password?
Is there an automation built in to e-mail the new user's password to the help desk or their manager?
Helpdesk technician reports
Hello, I have actually created 2 helpdesk technicians, one "readonly" and one "admin". Because there are some information that are in the Active Directory that only the "admin" users can view. So I was wondering if there is a way where the readonly user is limited in the fields available to add in the report he is generating. And that the admin user can still view all the fields. I am not talking about the modification templates but about the user reports. Is it possible to manage that through the
TLS requirements of EventLog Analyzer Windows Agents
Hello, I’ve decided to post in this forum before opening a support ticket. My question is – what are the TLS requirements of EventLog Analyzer Windows Agents? In our environment, we have strict security requirements where we are to solely use TLS 1.2 with strong ciphers if possible. I was able to manipulate the server.xml file ciphers list to just a few so that the web clients connect with only TLS 1.2 (and the server passes the security scans for using only TLS 1.2). However, with that configuration
Unable to Edit User Creation Rules
So I create a template for a particular office. Within each office there are a set number of job positions, about 6. So each template represents an office and the rules assign to the user the specific security groups based on their job function. Examples Template A Rule 1: Job 1 Assign groups for A1 Rule 2: Job 2 Assign groups for A2 Rule etc Template B Rule 1: Job 1 Assign groups for B1 Rule 2: Job 2 Assign groups for B2 Rule etc I need to create 63 of these templates. Each rule applies about 6
9118 installers location
Hello, Does anybody know where I can locate the full installer file for 9118? I know where to get the service packs. https://www.manageengine.com/products/service-desk/service-packs.html However I am attempting to do a test upgrade from 9118 to current version, and because we have done a snapshot of our servers we've been advised to do a fresh install of the software, link to database and then do the update. However, the only installer files I appear to still have copies of is 9116 and it won't upgrade
CAB Member Report
Hi, I would like to create a report listing all the CABs and their members. Is there a canned report that these old eyes couldn't see? Best regards Dave
Deploying Configurations - Concurrent push count
Good morning, When deploying a configuration to a large number of computers, how many machines will it actually process at one time? Say I'm targeting 1500 machines... will it push to groups of 10, 25, 40 at once? I know I've seen this answer somewhere before, but I am unable to find it now. Thank you, J.W.
How to delete an attachment in archive requests?
Upgrading from 32-bit version to 64-bit version of Service Desk Plus
Hello there! I am looking to upgrade our Service Desk from 32-bit to 64-bit. I am currently on version 9.0 build # 9018. Will I have to perform each service pack separately to upgrade to the 32-bit latest version? Will I have to upgrade to the latest 32-bit version before moving to the 64-bit version? We are currently at several hundred users and a couple thousand tickets a day, and the performance is suffering being limited on the 32-bit server. Are there trusted guides to upgrading from 32-bit
Sites and Roles Issues
I have multiple sites and technicians assigned to their respective site. I want them to be able to assign a request to ANY site, but only be able to view the requests for their respective site. Is there a way to do this? Currently I am finding that if they are not in the site, they can not assign it to a group in that site, and if they are in a site, they can view all the tickets in that site.
Search error when language UI is set ITALIAN
When I try search asset in search field, result display solutions home page. When UI is set ENGLISH, search result is correct
Mobile client available Request Templates
Hi there, In the Mobile client when opening a new Service Request the requester is not permitted to choose Request template. Is it possible to have the ability to choose from a list all the available templates, like in the web application? We do not use the default template though we have created a list of templates depending on the type of the request. BR, MaryP
SQL Data Size Monitoring
Hi, We are currently beginning to use Applications Manager to monitor our SQL Server Performance, and we have noticed that there is one field that we would like to be able to see/alert on. We have some databases that are required to be created as fixed size with no auto-growth enabled. Is it possible to view the Data Size Used in MB vs the Size in MB, so that this can be monitored? Regards, Josh
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