Backup error on Service Desk - pgsql
Hi Prince,
I encountered error while executing backup ( backUpData.bat). Please help resolve problem. Please see the error below:
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D:\ManageEngine\ServiceDesk\bin>backUpData.bat
Starting....
Mar 31, 2017 4:21:04 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: rootDir :: D:\ManageEngine\ServiceDesk\bin\..\
Mar 31, 2017 4:21:04 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: netutilsData :: {RELEASE={version=9.2}, BUILD={number=9241}}
Mar 31, 2017 4:21:04 PM com.adventnet.servicedesk.server.utils.SDDataManager <init>
INFO: rebrandData :: {ADSELFSERVICE={name=ADSelfService Plus}, OPMANAGER={name=OpManager}, PRODUCT={
name=ManageEngine ServiceDesk Plus}, ADMANAGER={name=ADManager Plus}}
stopping DB Server >>>>> false
java.lang.NullPointerException
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:120)
at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:2550)
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Some error occured during backup. Please refer SDPbackup.log file from bin directory
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D:\ManageEngine\ServiceDesk\bin>
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Thank you.
OB