The 4014 build of O365 Manager Plus has a bug which causes issues in auto update. As a result, the product fails to startup.

Am I affected?

Affected build: 4014

If you are using the 4014 build with auto update enabled, then you may face this issue.

How to fix it?

It’s simple. Follow the steps given below:

1. Stop O365 Manager Plus. Click Start --› Run --› type "services.msc" --› Stop "ManageEngine Office365 Manager Plus".
2. Click here to download the ZIP file, which contains RoboUpdaterInfo.xml and resetRoboUpdate.bat files inside it.
3. Replace the RoboUpdaterInfo.xml located in <install_dir>/conf (by default: C:\ManageEngine\O365 Manager Plus\conf) folder with the XML file that you downloaded in the above step.
4. Place the resetRoboUpdate.bat file in the <install_dir>/bin (by default: C:\ManageEngine\O365 Manager Plus\bin) folder.
5. Now right-click resetRoboUpdate.bat and select Run as administrator.
6. Once the batch file is done running, start O365 Manager Plus. Click Start --› Run --› type "services.msc" --› Start "ManageEngine Office365 Manager Plus".

or You can also manually apply the 4100 service pack to fix this issue.

If you need any assistance with this issue, please contact support@o365managerplus.com.