SMS Enrollment
How do I enforce users enter their phone numbers with a leading '1' (trunk prefix) when enrolling? It will accept their phone number without it, then when they attempt to unlock an account the SMS will error out due to the missing '1'. The only option I see is to set the format to XXX-XXX-XXXX - which does the opposite, and does not allow them to enter the 1 at all. Or is there a way to have the SMS gateway just add the 1 if not present to all? Thank you!
Cannot send mail
I am running ADSelfService Plus on a Windows 7 machine. I have an SMTP server in house and I can telnet to port 25 on that server (Windows 2012) from the Windows 7 command line, however, I cannot send mail from the application. I have other applications on that system that are able to send mail. It tells me that is cannot connect to port 25 on that server. Any ideas?
Auto-Expire Registered Users Accounts
We seem to have issues where users go long periods of time after their initial registration, where when they have to use the self-serve unlock they've forgotten the answers to their questions. Would it be possible to add the ability to automatically expire a users registration within the self-server tool after a configurable amount of time, so they'd have to re-register and thus update their choose questions and answers?
Auto Pickup on Reply
Is there a way to automatically assign an unassigned request to a technician when they add a reply to the request. Thanks
New asset state with assignation
Hi, I wish to create a new asset state, that keeps track of user assignation. We keep our older laptops as spares for when a user that normally doesn't have a laptop needs one temporarily. Every time I create an asset state, the system won't let me assign it to a user. Basically, I want to copy the "In Use" asset state. Thanks Frédéric
Rule to close a ticket based on keyword/phrase in a reply or forward on ticket
Hi Guys, I was wondering if it was possible to create a rule on existing requests rather than when a new one is created, to say if the subject or description on the reply or forward to that ticket contains a keyword/phrase to automatically close it? For example in the case where a ticket was created with Request ID 765, after the ticket was created if i was then to mail the incoming mailbox from an external client like Outlook with the subject line RE: ##765## this can now be closed Is it possible
Disable requester notifications for new requests on support group email
HI Guys, Is it possible to disable notifications for a support group email address? So for instance if the support group email address was "supportgroup@domain.com" is it possible to add a setting somewhere to say if the TO address matches supportgroup@domain.com do not create notifications? Had a look in the "Notifcation Rules > Junk Notification Filter" settings but it doesn't seem possible to add an option for the TO address. Any help or advice would be much appreciated. Best Regards
Alarms - Api Client- OPM
Hi, I have an incident with an user and this user who is using the Api Client, but in Alarms I could see alarms from other customer that this user shouldn't see. In this case the user shouldn´t see nothing about FAWMSARC. In fact, the name of "Fuente" should be FAMACRO07 not MN-CPLLT-16.
Issue of Description filed after submit ticket
Dear SDP support I found issue after submit incident ticket. Please kindly see attachments below. At the description filed, it show "X value" 2 time.Could you please give me some suggestions? Note SDP : Version 9.2.41 Database: MSSQL 2008R2 Browser: Chrome Version 56.0.2924.87 and IE Version 11
Group list not in any order
Since updating to build 6550, we have noticed a problem with the way groups are displaying in a list. When looking at a user's account properties and then displaying the groups the user belongs to, the list seems to be in a completely random order. Although having the group OU displayed is useful, when the user belongs to a long list of groups, it becomes unmanageable. Can this be displayed in some kind of order, either alphabetic or OU/alphabetic? Thanks, Helen ManageEngine User Group New Zealand
Security issue with Active Directory integration SDP and authentication.
Hi We have discovered a security issue with ManageEngine Service Desk Plus. This issue is related to all releases of SDP, and has been reported to ManageEngine by email and acknowledged and verified by support. The support ticket id is 7500885 and was reported for SDP in October 2016. The Bug id is SD-61664. Since this Security issue has been reported, multiple updates have been released, without a this fix for this issue included. The security issue is that any user can log in to any other user's
Login fields are not accurate anymore
After the SDP update to version 9301 the login fields are not displayed correctly. It is only a cosmetic problem, but it looks not so good, als you can see in the screenshot. This should be corrected again. ServiceDesk Plus host is a Windows Server 2012 R2 in German, login website tested with FF 51.0.1 and IE 11 - same problem.
Report on Ticket Created by Department incorrectly shows "Not Assigned"
I'm running a Matrix Report on ticket created in the last month grouped by Department. Among the results is a "Not Assigned" line, however when I run a new tabular report to see which Requesters have a "Not Assigned" Department, the results show requesters whom I can confirm have their departments properly assigned.
Migrate OpManager from Postgres to MSSQL
I am trying to migrate from Postgres to SQL server. I followed these steps. 1. run BackupDB.bat 2. Stop Opmanger Service 3. run DBConfiguration.bat (the database_params.conf does not get updated it still points to Postgres) 4. run Restoredb.bat The DBConfiguration.bat does create a new database on the remote server. But when I run the RestoreDB.bat I get an error message of "Invalid License file". If I click OK the restore goes back to Postgres.
Have you tried Android for Work yet?
Hey, guys! Mobile Device Manager Plus has recently endorsed Google's mobility management function - Android for Work. For those of you who manage Android devices, this exceptional feature gives you enhanced device management controls like: 1. Separate work files from personal files on the same device. 2. Apply policies only to the work-container in managed devices. 3. Push work apps silently and prevent untrustworthy ones from being installed. 4. Manage volume purchase of apps easily. This
How to deploy Microsoft Visual C++ 2015 Update 3 x86 ???
Hello! How to deploy Microsoft Visual C++ 2015 Update 3 x86 to all PC??? This package fix issue wit Skype Update (https://forums.manageengine.com/topic/skype-update-issue ) - MSVCP140.dll is missing http://odarchuk.com
Update email address to get verification code
Hi Team, Let me know if there is a way to bulk update email address for users to get verification code as multi-factor authentication. Thanks, Rakesh
Slowloris Resource Depletion and Denial of Service
I have placed a support call previously on this issue and was advised it would be fixed in the next release. That was a few releases back and this vulnerability keeps appearing on our external vulnerability scans. Are there any changes that can be made to fix this issue without waiting for a patch in one of the releases? ADSelfService Plus is running on port 443, but it does allow the redirect if a user hits it on port 80. I am guessing that is why the vulnerability is showing below on port 80.
Asset Management
We really like to start utilizing the asset system in MSP, however we don't care for the forced Product Types and Configuration Item Types that are implemented by default and apparently can not be removed. Most of these we will not use and feel it adds an unnecessary amount of clutter to our environment. Please allow us to to remove these default/built-in items so we can customize it to our needs.
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GINA - Password Policy Enforcement only
Hello, Is it possible to hide the Reset Password / Unlock Account Button in GINA? I really like the Password Policy enforcement for when users are changing their passwords, but I am not ready to force everyone to enroll yet. If possible I would like to install the GINA client on all workstations so that users can see the password requirements. Then, once I am ready to have people enroll in the system, I can unhide the Reset Password / Unlock Account button. Thanks, Michael
Reading an Output file created by a script monitor
Hello, I am using the Application Manager module in OpManger. I created a PowerShell script to test the availability of two API's. The script runs correctly and creates an output file on the local server. Here is the output in the text file: v3.4=0 v3.3=0 "0" is up and "1" is down. This file is updated every 5 minutes or when I "Poll now" from the monitor dashboard. This is the set up of the monitor: Here is the monitor Dashboard: Here is the Alarm Configuration: My problem is that the
Report on templates
Hi, Anyone know of a way to make a report that shows how many requests are based on each template? Like: Default Template: 1.349 New Employee: 45 RoboTech-template: 459 etc. /Rasmus
EMAIL NOTIFICATION RULES
We would like to configure email notifications to be received by specific Technicians and managers when a ticket has been closed or resolved. We are providing IT support to 7 sites/companies. We created two CATEGORIES a requester can select when logging a ticket - IT OPERATIONS and BUSINESS SYSTEMS. There is one manager for Business Systems and one manager for IT Operations. We have total of 20 Technicians – 13 Technicians for Business Systems and 7 Technicians for IT Operations. When a requester
Assign Group and Technician
Hello, Only the group looks when I want to throw a technician. Has this feature been removed in the last version? Under this group there are 3 technicians. versiyon: 9.3 9304
Failed to start the server. Please refer logs for more details -- 64 bit on a 64 bit Linux Debian 7.7
Hi, What command(s) need to be executed / what steps need to be taken to start the application ServiceDesk successfully ? root@fr:/apps/ServiceDesk/bin# sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /apps/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Request issue
Hello guys, I am new in using SDP. Where the person who was been notified by the requester, can't see the request when is closed/resolved by the requester! So,my question is "How can the person notified can view the request which was closed or resolved?" In this case, let's suppose that the person notified is the line manager of the requester. Kindly assist, Brian B.
SDP MSP 9204 - Technician Availability Chart doesn't show changes or tasks
Good Morning, We're running SDP MSP in Build 9204. When I open the Technician Availability Chart for any person, I can well see all the requests assigned to that person on a specific day. Unfortunately, I do not at all see the assigned changes or tasks inside changes. Is there any way to change this behaviour? Thank you for your help! Sebastian
repetitive "FCR unmarked "and "conversation ID xxx added..." logs
Hello, Although tickets have been closed , they are being repeatedly opened. Sample logs are as follows . Regards, Ertan Created by System on 22/03/2017 22:44 Operation : CREATE , Performed by : System Technician assigned to request through Tech Auto Assign Updated by Murat Bayrak on 22/03/2017 22:51 Request Updated by Murat Bayrak Request Type changed from None to Olay Site changed from None to OSMANBEY Group changed from Servis Masası Grubu to None Category changed from None to HATA TEKNİK Subcategory
who to change the default ?
I have installed this trial and wondered how to customise the web adddress? For example, the default is http://localhost:8888. In ManageEngine OPManager can i create my own alias? or ip address for open the OPManager
How do I extract support group and the content in to excel
Hi Support, Appreciate you could advise the query to extract support group into excel along with the technician. Regards, Vincent
Reports for APM Insight
Hello, is that possible to generate reports for all Slow Transactions (and Error Transactions etc.) in a particular range of dates. So far, the report function in APM Insight can generate single date report which contains only partial data, for example the latest 60 transactions in that date. What we need is to see all Slow Transactions (also Errors, Top Resp. and etc.) from 00:00 to 23:59 in a day (or date range), not only latest 50 or 60 records which is insufficient. Thanks
Hi i am a DBA at bank and Requesting feature for DB2
i know there are a lot of monitoring feature for DB2 but a little has been included inside the manage enginee. for example i want to monitor for REORG status or RUNSTAT status and also HADR. i know it is not a hard feature to include i can just send a set of queries from anywhere and get those informations but it would be a logical if it was included with your product out for the box. i know you have added a lot of useful feature for Microsoft SQL and i hope it would be the same for all other DB
Need to clean Cache at workstation after update
Strange behavior when not clear the browser cache when modifying a user. when i want to change a group member ship. behavior before cleaning cache add a singel group all group member ships are removed after cleaning cache a new lay-out of group editing is showing and all works well can the be a check that shows the user the need of cleaning his or her cache. Version 6.5.5 Build 6550
False positives in AD group report
Hi I'm running reports to determine who are members of a couple of groups. I've selected the groups, which I know have x members in, however when I run the report it shows every member of AD in the report, so I cannot determine who is actually in teh group and who is not. It used to work fine, I've not made any changes to the config, so I'm now confused why I cant seem to report on the actual group members Thanks in advance John
How to manually change Domain Controller
My work just activated new domain controllers, and demoted the old ones before changes were made to ADManager Plus, ServiceDesk, and Desktop Central. Is there a way to manually change the domain controller settings?
Apache Struts Jakarta Multipart Parser Vulnerability
There are public reports describing new vectors for exploiting the CVE-2017-5638 vulnerability in Apache Struts v2. Is ServiceDesk Plus 9.3 Build 9302 vulnerable? JMichelD
What to do with this error ? Am installing desktop central for first time
Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again
Configuration Report On Categories
I am looking for a query report that will give me the categories, sub-category, and items that we have configured in SDP. We are running version 9110 and using MS SQL. Craig
SDP MSP 9204 - Worklog time spent always automatically filled
Good afternoon, We are using heavily the "work logs" inside the SDP MSP to track our people's work. The goal is to correctly put a time spent on a task, e.g. 8 hours. But these 8 hours can be spent between 8:30 and 17:30, including 1 hour of lunch time. If we try to set the start and end time of the work log like this, it calculates automatically the time spent to 9 hours, which is not correct in our case. Is there any possibility to have the begin and end date fully independent from the time spent?
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