SDP Update Manager
Hey All, Have some ongoing issues with SDP in which that any new service pack installs fail, they are currently logged with ME. I just have question on something I just found now on SDP. I ran the UpdateManager.bat and it shows the below With these updates showing does this mean I have 9218 installed? I am asking as SDP itself shows as 9213 installed and the issues I am having is I was on 9212 and tried various Service Pack updates and always failed. I then tried the 9213 update and it worked fine
Built-in way to audit SDP published ticket subject?
Team, I'd like to be able to evaluate the quality of our tickets in an automated fashion. Is it possible for SDP to automatically compare whether the original ticket subject and the present ticket subject are different? If not, has anyone tried this: 1) Create a second field called original Subject. 2) Create a business rule that upon creation copies the subject to this custom field. 3) Run a report comparing the current subject to the custom original subject field. Would that work? Thanks, Adam
User to Admin Chat
Is there an option in Desktop Central to allow the users to initiate chat with the Admins?
Requester - Po Permissions
Hello, I'm reviewing the online documentation for updating requester roles and I don't see this option available to me. I want to give a requester access to create/edit PO's but I don't see the option available to add a role. Attached is the screen shot from the online instructions and a screen shot of my choices.
Forms and Field rules at Task level
Hi, We have a requirement as below. We want Support group to be changed automatically when we change the technician of a SR. (We can achive this using Forms n Field rules). But the same thing we have to achive for tasks. We couldnt find any such Forms and Field rules for Tasks. Kindly help.
Adding a new tab in ServiceDeskPlus
Hello, We currently use ServiceDeskPlus 9.2 Build 9229 and we would like to add the Service Catalog to the upper tabs. Currently, we have to click Admin and then find Service Catalog in order to navigate to it. We don't want to have any of our end users to attempt this. How can we build this tab and make it more convenient for our customers?
Error While Saving the Technician Details
I have enabled Login for several technicians (maybe 50-60), but I cannot enable any more. When I try to save changes after checking "Enable Login for this Technician" now, it produces an error "Error while saving the Technician Details." without any further explanation.
license of Analytics Plus
Hello, I am using Servicedesk Standard version and interesting on Analytic tool. I wonder if I can you Personal Edition of Analytic tool for Business purpose. for organization need. what is the license term for the Personal Edition thank you !
Report to show number of service reqeuets and incidents
Hi im looking to build a report that will show show all the service requests and incidents for each week and for a particular group service desk Example Week 1 Week 2 Service requests 23 Service requests 30 Incident 30 Incident 40 Thanks
Desktop Central Agent Question
Hello everyone, My question is simple. If I remove a desktop central agent from a PC via the DC website, will the desired PC be forced to restart? Thank you!
Latest release (9303) have changed a common word in Swedish
Yesterday evening I upgraded to latest version (9303) and I then noticed that a common word in swedish has been changed from 'Ärenden' (Requests in English) to 'Begäranden'. This is a very strange word to use for Requests and I can see the new word is located in many places.... to many to change myself. Please have a look in the attached screendump aswell for previous and upgraded version titles. Possible for you to change back?
Cannot remote control Windows 10 machines
I cannot remote control Windows 10 machines over the internal LAN. I can do this to a Windows 7 machone on the same network. The Windows 10 machines are running Windows 10 Pro X64 Version 1607. Hope someone can help
desktop central free tool
when you run get computers, you cant sort that list by name, it would make it alot easier to find nodes
Applications Manager Version 13.2 Launched
Applications Manager has been updated with a number of new features as well as minor touch-ups and is available for download here – Version 13.2 and for update here – Service Packs. With this release, we have tried to give our users real-time operational visibility into the performance of their Spark applications and their Azure Storage accounts. Here is a quick look at everything that has gone into the new version: Apache Spark Monitoring - Get real-time operational visibility into Spark applications,
How do I export out all my category and subcategory to excel or CVS
Hi Support, I'm planning to do some enhancement to my current category and subcategory. Which i'm require to export out the current category. Appreciate your advise. Regards, Vincent
Monitoring VMware ESXi hardware using Opmanager v12
Hello, I'm using Opmanager 12200 and trying to figure which settings on ESXi that I need to enabled in order for Opmanager to monitor the host's hardware. So far I've applied SNMP community name and destination on the ESXi's snmp.xml file. And rediscovered the host using SNMP and Vmware credential. But the hardware readings are still not available. Does anyone know? Currently the hosts are standalone without vCenter.
upgrade opmanager from 11400 to the last version 12.2
Hi, how is it possible to upgrade or version opmanager 11400 to the last version see below détails wo lost our configuration About OpManager License Type : Essential Licensed to : Thierry MARCHAND Company Name : CGSPACOD Installation ID : 582302000352411542 Build Number : 11400 Latest Version :N/A Expires on : Never AMS Expires on : 27 Feb 2016 12:00:00 AM CET Maximum no of Devices : 250 Maximum no of Users : unlimited Total Monitored Devices : 241 Total Monitored Interfaces : 3943 Total
Tickets with Attachments
Hi Can I get a list of all the ticket numbers that have at least one attachment? Any query to generate such a report? Thank you :)
Imported accounts do not appear in the list of technician
Hello. 1. I have a ServiceDesk server version 9.3.9300 installed. It enables support for the LDAP server. The server LDAP is an Active Directory server. 2. From the subdivision that is the base in the LDAP request recorded in the ServiceDesk server, the account is moved to another organizational unit. 3. A corresponding technician record has been deleted from ServiceDesk. 4. The account was moved to in the subdivision, which is the base in the LDAP request recorded in the ServiceDesk
How to remove "Personalize" feature at Requestor
Dear Support, Is it possible to disable or remove the "Personalize" feature at Requestor interface? I have attached a reference screenshot for you. Kindly give me detailed procedure. Thank you very much in advance. OB
Filtering out unused CIs in report
Hi, I am trying to create a report containing a list of Business Services, but I want to filter out those that are flagged as 'not for further use'. I can't find an option to filter this - does anyone know of a way to do this? Thanks Paul
DC Agents Down
Hello everyone, I have been working with DC for a few weeks now and as I poke around more and more I learn newer and better things as I go. I'm trying to clean up my companies inventory/SoM computers that have not had contact with the DC agent for quite some time. However some of them have a last contact time as the same day that I am looking at that PC on the SoM computers list. Can anyone point me in the right direction as to how to go about to check and see if these agents are trying to contact
Uploaded logs but no ticket was created
I have uploaded logs and got an email saying that file has been uploaded to the server and that an email was sent to desktopcentral-support@manageengine.com but I have yet to get an email acknowledgement saying that a ticket was created. Edit: did not get the acknowledgment but someone did respond that they are going to analyze the logs.
Restore from full backup to a new erver fails 9302
Hi, We are trying to move ManageEngine SD to a new server. Full backup taken of 9302 version. Version 9302 installed. Restore fails. Any assistance is greatly appreciated. Regards, Tom
Conversations in Requests/Tickets
Can you please advise the logic behind red and green email indicators. When it's green, I only have the option to Forward. However, when it's red, I have the option to Reply, Forward, Split as New Request and Delete.
SD+ MSP SQL Query Report - Average Response Time by Account
Hi Guys I'm looking to do specific client reports that show us how quickly we respond to tickets raised for a given time period. I've seen similar requests to this on the forums however nothing specific to accounts and not singling out individual technicians. Many thanks Your Version : 9.2 Build 9204 Latest Version : 9.2 Build 9205 [Details] Database : postgres
make it mandatory to Assign Task to Technicican
We need a way to make sure Technicians are assigning tasks to another tech all the time.
Service Catalog Request Close_Request Rest API
Hi, Is there a CLOSE_REQUEST for Services and not Incidents? When i try to use CLOSE_REQUEST Rest API Call as the guide states Close Request To close a request, the URL is given as: http://<servername>:<port number>/sdpapi/request/<request id> Assume the Request ID to close is 25, then the URL is given as: http://localhost:8080/sdpapi/request/25 I can close fine Incidents opened, but not Service Requests. I get a response <operation name="PUT"> <result> <status>Failed</status> <message>Error
Opmanager 12 - Unable to switch monitoring back on for some ESX hosts.
We have noticed that some ESX servers are not being monitored, a rediscovery of vCenter does not seem to make any difference. Clicking on the play button and adding an IP address to discover does nothing either. Any help would be appreciated. Sys Admin University Hospitals Bristol NHS Foundation Trust
Send Eevent Log to another Log mnagament
Hi. we have the manage engine event log analyzer 8.5 standalone edition. we want to send the events that gathering by manage engine to another log management for master siem and Higher-level analysis but i can't find any configuration in manage engine for this. who can help me?
Multi - pick field for SDP-On Demand
I saw a number of requests for this for the on premise version. Is this something that can be implemented for on-demand? Specifically I would like to use it for Service Request so the user can select all equipment needed or all locations that will be included in a video conference. Thank You.
Personal password missing
Hello, I'm currently testting Password Manager Pro (8702) and i can't afford to re-activate the personnal password tab. I can't find on option in general settings, and the checkbox in the usergroup didn't keep it's status when I check her. Where must I look to find the missing option which I need ? Thanks a lot for your help. Nicolas
Oracle Monitoring
I have a UNIX box that is forwarding syslog to my ELA server. Should I change the host type to application? If I do that, will that prevent me from getting other syslog information out of it? If not, is it possible for that UNIX box to share the syslog events as well as the Oracle application events? We've followed the directions as explained in the help document to no avail. My Oracle DBA is having a heck of time getting alerts to work (nothing shows up in reports either). Any help that can
[KB] Detect brute force attacks
O365 manager Plus provides you User Logon Reports which help you detect unusual logon activities. Reports provided under this category include, User Logon Activity report, Recent Logon Failure report, and Recent Successful Logon Report. To detect brute force attacks, you can make use of Recent Logon Failure Report, which lists you the recent failed login attempts, which is a clear sign of malicious activity when the number of attempts are high. Recent Logon Failure Report Go to Reports tab.
New Request - Log by Sub Category or Item?
We have about 15 categories - not a whole lot really. However, our Sub Categories and Items are getting quite lengthy. Is there a way when logging a ticket to bypass the Category and just type in a Sub Category or Item - allowing that to fill in the other related fields? This might be easier, especially if you know the Item, to be able to just type it in and when tabbing off that field, have it autofill the Category and Sub Category fields. As an example: Category: Desktop Sub Category: Producitivity
How do I create a CSR for SDP On demand?
Hello, we have a setup with Microsoft SSO, we have a certificate on our ADFS server and it's working fine. How do I import a certificate in SDP on demand? There is no menu I can find to do the CSR. Thank you. Guillaume.
Urgent Help Required: Cannot Load Archive Files
Hi, When I am trying to load archive files I get a message saying they cannot load because they have been tampered. This only happens from my testing on archive files over 1gb. How can i force these files to load as I urgently need to get some data out. Thanks
Device Templates
Use Device Templates to configure the same threshold value for one or more performance monitors associated to devices, that belong to the same device type.
Tips and tricks : When to use stacked charts.
Stacked charts are popularly used for visual analysis. But when is it ideal to use them? 1. When you want to compare data values, use the stacked bar chart. Stacked bars are better than bar charts when there is a field used in the color section of your chart builder. They are useful, when you want to analyze different parts of a whole. Example shows a stacked bar chart displaying the backlog requests for 10 customers, based on priority. 2. When you want to compare trends across different categories,
Storage monitoring on Opmanager 11600
I have licence version of opmanager 11600. I wanted to add some EMC storages in current version of opmanager for complete monitoring. DO i need to purchase separate licence of opstor or just need to install its plug-in. After installing plug-in, will i need to open another url for opstor, or we will get monitoring gui within opmanager gui only.
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