Default Resolution set to "Solutions Tab"
We recently upgraded to 9.3 Build 9303 and noticed that when a technician goes to close a ticket by clicking on the Resolution Tab -- it defaults to show the suggested Solutions. Is there a way to change this default to the Resolution window instead? Screenshot below (highlighted is what is currently defaulted to...circled is what we would like to see once we click on the Resolution tab)
New to ADSelfService Plus?