Most (99%) of our users use email to open tickets, so the 'Category' field is left blank. We are wanting to track our incidents based on Category, so when a Technician opens an incident to reply, they are having to edit the incident to fill in the Category field before they can close the ticket out. 

Though it is not a major issue, it would be nice if they were able to change the Category field with in the incident page without having to edit.

Is this possible?