Android app won't open ticket attachments
Beginning yesterday, we are having trouble with attachments opening in the Android mobile app. Every time we try to open an attachment within a ticket, we get "Error Could not connect to the server". It doesn't matter which attachment, or which phone. We upgraded to the latest version of SDP last night, but it did not resolve the issue. Has anyone else encountered this and know how to fix it?
'Recent Items' missing
Is it possible to show the good old 'Recent Items' Block in the new Version of Helpdesk? It was one of the best features in the Helpdesk... Greez
Manage Engine Service (SQL DB ) MS PowerBI createtime fix
Can anyone help how I get a clear data and time from the unix stamp in powerbi I'm trying UTCTime = VAR UnixDays = [CREATEDTIME]/(60*60*24) RETURN (DATEVALUE("1970-01-01")+UnixDays)
Requester requests for approval
Hello guyz, Am experiencing SDP for the first time. And i have a question as follows: Can a requester request for approval?if yes, how? Because the only feature i saw is when the technician request for approval for the solution. Best regards, Brian B.
SDP relationships between SLAs and Hours of Operation
Totally new to SDP and and working through setting it up. Whilst I can see SLAs and hours of operation need setting up I am not clear on their relationship. My assumption is that any SLA "clock" will suspend during non-operational hours. AM I correct in my assumption? Rgds Simon
Recover deleted change ticket
Make it harder to accidentally delete a change - Working quickly, viewed a task in a change ticket, went to Actions > Delete. Oops! It was too easy with nothing to stop me. Also recover deleted change as possible with deleted requests - Why doesn't this functionality exist for changes as it does for requests? Thanks, Richard.
Custom Triggers with service requests
I'm starting to build an IT Onboarding workflow. The idea is that new tasks/tickets/scripts will be triggered along with approval workflow in ServiceDesk Plus. My first hurdle was to simply run a script after service request submittal (like custom triggers for incidents and changes). Unfortunately, the only scripting available is client-side form rules in Service Requests. Can we get custom triggers on Service Requests? If it's already there, can somebody point me in the right direction?
Update to 9304
hi my version is 9218 and i want to update 9304, but when i start update it Asking me to make backup and then its write error
Time Difference Issue
Dear Team, I'm getting 12 hr time difference, when I run report from the reporting TAB. The version & Time zone is correct from server/Personalise settings. but still it is showing 12 hr difference from the actual creation time. The ticket shows correct but it doesn't show correct time when it runs through reporting. I've attached screenshot, version details & Support file. Please assist. Thanks
Restrict Closing Rules by Request type
Hi, We currently use Preventive Maintenance tasks very regularly. We have setup Request Types as follows: 1. Incident 2. Service Request 3. Preventive Maintenance We want to enforce the resolution field for 1. Incident and 2. Service Request but not 3. Preventive Maintenance, is there a way to do this? Thanks, Belinda.
Onhold timer doesn't work
Hi All We have an issue with Onhold timer. After upgrade to 9.3 version we found that the timer doesn't work and doesn't change status back to Open. Thanks Nikolay
response time doesnt stop
hi, when i assigne incident its doesnt stop response time before i dont change status from open to onhold. i want too stop response time when i assigne incident
Can't install GINA on any PCs
Hi Please could you help to debug. I can't install GINA Agent on any PCs in Domain. There is no problem with agent installation for SD+ or DeskCentral agent. Our build 5326 Windows Event log error due Installation initialization: The Interactive Services Detection service terminated with the following error: Incorrect function. Event ID: 7023 Status: Couldn't copy the MSI file "ADSelfServicePlusClientSoftware.msi" to the client machine Best regards Dmitry
Remote password changes - Can't get to work more the 50/50
Our company has about 400 remote users not on our domain with approximately 100 users at the corporate office and connected to the domain. We are cloud based for just about everything hence our interest in Manage Engine and password changes. Unfortunately we were led to believe we would not need a VPN connection to change ones password and the system (Manage Engine) would update the cache including passwords on local devices. We accepted the VPN process using Cisco AnyConnect and have found it
Apache Struts has been flagged as being vulnerable
Hello, the version of Struts used by the AD Self Service Portal is Struts version 1.1. Our IT security has flagged this as a serious security issue. Will Struts be updated to the latest version in the next build ? Strusts 1.1 is very old, has exploits, is unsupported and has long since reached its end-of-life. https://beta.nvd.nist.gov/vuln/search/results?adv_search=true&cpe=cpe%3a%2fa%3aapache%3astruts%3a1.1 https://struts.apache.org/struts1eol-announcement.html Thanks John
How long does it take usually to get a response?
When we report a problem in the forum for free tools, how long does it usually take to get a response?
OpManager License Activation Details
Hi, I was created a new user and when I'm loggin send this message I did not want to see this view, I want view other view with overwiew an the list of devices. Thank you for your help!
Unable to get traffic details
NFA is receiving flows and even reporting source / destination IP addresses, but all traffic numbers are showing as 0.00 Is there something in the config I need to tweak? Thanks!
Unable to Access Incident Templates
Cannot access Incident Templates from the Admin tab. Please see error screenshot attachment.
Shortcut Icon
When creating a Shortcut on desktop and you Browse and select an Icon, the Icon you select does NOT transfer to the Shortcut
DC constantly crashing with latest Windows 10 / latest update (KB4013429)
Since Windows 10 Pro updated this week to the latest rollup (KB4013429), our DC agents are *constantly* crashing & spewing errors. We're on the latest version of DesktopCentral (Agent 10.0.54.W) Windows logging looks like: Mar 16 11:23:24 aio15 Windows_Error_Reporting: Fault bucket , type 0 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: dcconfig.exe P2: 0.0.0.0 P3: 58adabba P4: dcconfig.exe P5: 0.0.0.0 P6: 58adabba P7: 0014ffec P8: c0000417 P9: 00000000 P10: Attached files:
Embedding reports
Just a feature request... Currently we can exports as html/pdf/etc. There IS an embed option, but it requires the users to have a license and log in. So if I want to display a dashboard on my intranet or sharepoint site, it will only be available to certain users. It's not the most elegant. While I understand that licenses=money for your company, I would LOVE to see a read only option for embedding reports where I can do it for all users/visitors to my internal site. I can schedule email reports
Issues with patch Windows 10 (KB4013429) Bulletin ID: MS17-007
Hello, I was wondering if anyone else here has come across any issues with patch KB4013429 for 1607 Windows 10? Here's a description of what I'm experiencing. This patch is already installed on my systems and I verify this through the windows 10 update history log. However, DC patch mgmt is identifying this patch as missing. When it tries to apply the patch to the systems it's always returning an Unknown Error. Code : -2145124329 and patch mgmt keeps detecting it as a missing patch. My systems are
Migrating from {Postgresql to MSSql
I have been searching for how to migrate from Postgresql to MSSql. Is there a documented process for this?
spaces and apostrophes
Since email addresses cannot contain spaces or apostrophes, is there a way to drop them during user creation?
Punctuation removal frm usernames
Is there a way to remove all punctuation from usernames? I've created a naming format and enabled: remove umlaut accents remove all spaces trim unwanted spaces and dots This work really well for those cases, but we do get users with dashes - in their names and occasionally apostrophes ' in them, and I can't find anywhere to remove them. I've tried adding them to the umlaut accents and replacing them with spaces and hoping one of the other rules will remove the space, but no luck. Perhaps even a feature
Lastname upper with char management
Hello, I'm trying to create a Naming format that transform lastname in upper case, delete spaces and manage special char. Example: LastName: O'Connor Test Naming Format: OCONNORTEST Upper Case and spaces management are OK but I can't find how to delete " ' ". I tried to use the option "Remove umlaut accents, add a new accent removal pattern like " ' " => " " But there is a blank (Result: O CONNORTEST) (the option remove all spaces doesn't seem to work with this rule) How can I handle this? Thanks.
Remove (not replace) character using a naming format
I'm searching for a way to be able to remove some character like the apostrophe from the logonname, email and so on. Technically they are accepted by AD Manager and Active directory but we dont want them. By example if i have the user John D'aléa My current naming format that is first 5 of the last name + first 2 of the first name will provide d'alejo We dont want the apostrophe so i need a rule to remove it so the end result will be dalejo or daleajo I tried doing some replacement with the umlaut
Admin Audit Report
Hello Team,I need a report of Admin Audit Report from [ AD Delegation -> Help Desk Audit Reports] on ADManager Plus Build 6380. How can i get this reports? thanks! PD
AD Manager and incremental usernames
Hello, I'm testing out ADManager plus and considering buying it to manage our Active Directory. We have an organization of over 1200 users. Our username format is HNxxxxx where the xxxxx are random numbers, e.g. a username could be HN10111. Can this be done automatically so when one of our AD administrators creates a new user, AD Manager Plus will figure out the username by it self without us "interfering"? Best regards
Schedule reports to run for Office 365?
Is there a way to schedule a report to run showing Office 365 Licenses remaining or new users assigned (or removed) licences for the week? Also is there a way to manage in cloud only shared distribution lists, and/or groups from ADManager Plus?
Service Request Task Assignment
Hello, I am building a service request that has multiple tasks in it and I am wondering if there is a way to automatically assign some of those tasks to the same technician that the request gets assigned to. Thank You, Steve
ADManager Plus rolls out build 6560
ADManager Plus Build 6560 (March 2017) New Features: Exchange Online (Office 365) distribution group and mail-enabled security group modification: This new capability allow you to modify distribution groups or mail-enabled security groups present in Office 365 environment. Enabled computers report: View all the enabled computers in your organization using this report. Based on your need, you can generate this report for the entire organization or only specific OUs, and also export it in multiple
Project Template Issue
I created a basic project template to do some testing with. (Figure 1) When the templates site field is set to "Not associated to any site", it causes the template to default what appears to be the first site in the available list. (Figure 2) Figure 1 Figure 2
Did you know - How to configure Single Sign-On in ADSelfService Plus? (Part 3 - Zendesk)
This week let me take you through the steps to configure Single Sign-On for Zendesk. Once SSO is configured, users can access their Zendesk accounts with just their Active Directory or Microsoft Windows credentials. ADSelfService Plus also allows you to access Zendesk accounts with just a single click, from its web console. Single Sign-On for Zendesk: Step 1: Configuring ADSelfService Plus Login to ADSelfService Plus web console with the administrator credentials. Navigate to Configuration -->
Configuring C-Mode Ontap Filer
Guys, can anyone provide steps to connect to a C-Mode Ontap filer running version 8 or 9 ?
User Logon Reports - No data available
Hello, I have installed ADAudit Plus and receiving report data for all areas EXCEPT User Logon Reports. Each of the reports states No Data Available. I have checked other sources and there should be data displayed. I stepped through the troubleshooting tips. Confirmed Audit policies were set. User credentials are correct and collecting event information for other areas. Wanted to know if anyone had any ideas on what I can try next. Thanks, Rob.
Save specific alerts for 1 year
For Auditing/compliance reasons, I need to be able to save/search any alerts for certain production files for an entire year. I know I could save everything for that long, but I worry that would take up a lot of disk space. I already set up a profile based alert so my team is notified via email for all the files in question, and at the moment, this is the solitary reason for using ADAudit Plus. Does anyone have any suggestions?
FAILURE :Exception in creating table in Analytics.
When synchronizing from Servicedesk Plus to Advanced Analytics we get the error: FAILURE :Exception in creating table in Analytics. The connection between Servicedesk and Advanced Analytics is successful.
Encryption Hardening for ServiceDesk Webserver
Hello All, Here's my end goal... TLS 1.2 only. AES-256 Cipher ECDHE Negotion Can this be configured for ServiceDesk webportal SSL configuration?? Thx!
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