Problem with search in SDP 9304
Hi I have updated to the new SDP version 9304 and now seach function does not work in several languages. When I test Swedish and Norwegian and select to seach in request but search is in Solutions instead. It work when I select English and Danish. The same is when I search on Assets, the seach result is on Solutions instead I have this behavior on both production server and test server. //Peter
Is it possible to export the Solutions knowledge base of service desk plus?
Hi, I am currently running SDP 9.2 Build 9234 and I was wondering if it is possible to export the knowledge base located in the Solutions module?
[Solved]: How to create worklog report from project tasks - request + request tasks + project tasks
Hello everyone, I'm testing Analytics plus and I can't find solution how to create worklog reports for project tasks. I won't create worklog report which count time spend by my Service Desk Technician who are involved not only in requests, requests tasks but also in project tasks on project module. Would you mind give me some tip ? Best regards Tom.
How to drop Canceled changes from My Unapproved Changes
There’s a section of the Home page, called My Summary, that shows Requests, Changes, etc. There’s an item called Unapproved Changes where pending changes will appear. If you cancel a change, it will show up in this list and will not drop off. What needs to be done to get it to drop off the list? We shouldn’t have to get a director to decline the change in order to cancel it. I found this in the FAQ…. https://www.manageengine.com/products/service-desk/faq-change-modules.html When I submit a change,
ManageEngine launches Patch Manager Plus!
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting
changeDBServer.sh to POSTGRESQL FATAL: role "root" does not exist
Hello.. I am unable to connect to ManageEngine SDP postgres when changing DB .. ************************************************************ DB Server Setup wizard ************************************************************ 1) Setup POSTGRESQL Server 2) Setup MYSQL Server 3) Setup MSSQL Server 4) Quit Go to [1/2/3/4] : 1 Host : localhost Port : 65432 User : root Password : xxxxxx DB Name : servicedesk --------------------------------------------------
How to delete partitions in bulk ?
Hi I have turned on partition details monitoring in one of our servers and the monitor picked up all the partitions on the server. The server has got like 100+ partitions and I cannot see any options to remove them on bulk like what we used to have on the old interface of Opmanager. How do i go about removing the unwanted partitions in bulk ? Do advise.
Link or merge request
Can someone explain to me what exactly the difference is between "link requests" and "merge requests" When is which feature used and what happens
Navigating to Admin page redirects to https and does not connect
After the upgrade to 9301 and then 9302 we are seeing the following behaviour: When in: https://samplewebsite.COM/TechMatrix.do we click on Admin button it redirects to http://samplewebsite.COM/app and does not display the page. when you hover over the Admin link it shows the hyperlink as: https://samplewebsite.COM/app#/admin but does not go there. Please look into this.
Integrated Chat
I know this has been asked in the past, but is there any way you guys can add an integrated chat feature for Service Desk Plus? This would be a huge benefit to all of our technicians and users. I know other Help Desk software companies have added this already. This is a feature that has been requested for years.
DataRestore Failure to Test server
Hi, Am trying to do a data restore from production to test server in order to look at a upgrade issue. I am restoring to the same version (9213) but when I use command run.bat it failed on AdventNetServiceDesk Has anyone come across this before. I am doing a restore to test server as every time I do a service pack update it fails so trying to replicate the issue on the test server. I have also done the same upgrade path as live so installed full version 9212 and that started up fine, then updated
Mark Unavailability
Dears , I noticed that under quick actions Mark Unavailability the System Display other Technician Name & cannot be Changed. Your help is highly recommended. Thank You
How do I bind AnalyticsPlus to an IP Address
How do I bind AnalyticsPlus to a specific IP Address? Same for the port.
Report Calendar meeting and appointment
i downloaded today Exchange Reportes plus , because i need to use some reports about mail traffic , and mail content. but i don't find a report about meeting and appointment Calendar . someone can help me ? thank you , Giovanni B.
Description mapping
Hello, I want to create some scripts in JS and I cannot find the mapping of the description. I am putting the script in something called request template. The subject can be found as per the attached file, but the description is missing. I want to edit the request using some particular words in the email content, but I really cannot find a solution. I saw in the customer triggers that I can use a JSON $COMPLETE_JSON_FILE---> Complete Request Object will be saved to a JSON file and the file path will
Reply's not beeing sent in IE11
I got a couple complaints from some admins. When an admin reply's on a request and click on sent, the reply isn't sent and does not appear in the Requester Conversations. In every case it is sent in IE11 we have build 9300. Is this a known issue?
Problem installation at Centos 6.8
Hello friends, I am trying to install SDP at Centos 6.8 Server but i have a problem. The package start the process but after a few lines the installation its stopped and go back to prompt. [root@bdh ~]# chmod a+x ManageEngine_ServiceDesk_Plus_64bit.bin [root@bdh ~]# ./ManageEngine_ServiceDesk_Plus_64bit.bin -console InstallShield Wizard Inicializando InstallShield Wizard... Buscando la Java(tm) Virtual Machine... . Preparando la Java(tm) Virtual Machine... .................................. ...................................
Agents no longer communicating with server properly
Agents no longer communicating with server properly. We have only 14 out of almost 900 endpoints successfully sending scan data via AssetExplorer back to the server. Here is an agent log from one of the failing machines: [03/17/17][13:32:27][AEAgent.cpp][66][INFO][7632] ::**************** Test AEAgent (1.0.24)Started. **************** [03/17/17][13:32:27][AEAgent.cpp][66][INFO][3748] ::**************** Test AEAgent (1.0.24)Started. **************** [03/17/17][13:32:27][AEAgent.cpp][70][INFO][7632]
Agent Remote Control for SDP
Hi, Can you please share with us if the remote control sessions through SDP agent is secured and encrypted or not? and does it use SSL?
Archive Request Problem
Major problem when attempting to open ANY archived request - we only get an "Unknown Error Occurred." message. This is becoming very urgent. Submitted a service request (3730275) 4 days ago, but no word back yet. Can anyone assist?
Daily average vs hourly average
Why when I want to generate traffic monthly report get different average,for example January the graph is plot based on hourly average while February calculated by weekly average?
What are User Groups used for?
I set up a couple of User Groups in my service desk but I cannot find anywhere I can use these user groups. What are they used for? /Patrick
How to unassign a support rep using a business rule
I have a business rule setup to change the group when a custom field is selected. The issue i have is when the business rule kicks in and changes the group i cannot get the system to unassign the support rep when the new group is selected. Any ideas on how i can do this? Thanks
Software not accessible after reboot
Hi I have installed the software and it is working fine. However, once I reboot my workstation the ADSM Server does not automatically restart by itself? I have to run the 'startADSSP' batch file and this then starts all the services and I am able to access the URL again: http://localhost:8888/authorization.do Surely this is not right? Please can someone point me in the right direction and let me know what is going wrong? Many thanks
Logging into ADSelfService Plus after workstation reboot
Hi I have installed this software and all works fine. However once I reboot my workstation and then attempt to login to: http://localhost:8888/authorization.do I just get a "Page can't be displayed" error. The only way to fix it is to reinstall the software and then it will start working again... Any advice please? Thanks
Products for account
Exist a limited quantity of product for a single account (maybe 100)? Is it possible assign to a single contact or sub account products? Regards, Roberto
Creating cases
Can you create cases using Desktop Central? Right now I see that you can add a work log to an existing case which is good but creating a case will be better.
Auto Assign not working the way we want
We use auto assign on incoming calls and it works pretty well for us. However we'd like to combine it with the calendar so calls are not assigned to technicians when they are unavailable. However the system seems to refuse to assign calls when the due by date falls within the period a tech is going to unavailable. Since all our calls come in with a default due by date two weeks away this means any technician will not get calls when they are due to be away in two weeks time, despite the fact they
Report for checked box of a resource
We have a specific report for our users to report security incidents. We needed to pull a report for all submitted requests for a specific topic. Can you please create a report for me that would gather all the results of a selected option? I have provided a picture of the options. DB: MSSQL Build: 9235
How can I export or create a report of all my services in Service Catalogue?
i want to show all my service catalogs and workflows, it is possible ? my version is 9.2 build 9218
SDP MSP ios app.
The ios app is very buggy. It resets all the time and 9/10 times when you try to read a notification it gets stuck. Also when you get a new notification it does not allert you any more. The notification worked once or twice in the begging and stoped notifying when you have the phone/tablet screen locked. Please fix this.
Cannot find "change to technician" botton
Greetings, I cannot find the "change to technician" botton in the "edit requester form" Those user were changed from technicians to requesters but I was not able to change them back. The Service Desk MSP version is 8309. I´m I missing something? or is this a bug? Thanks for your help, Regards
Renamed / Reimaged computer fails on agent scan
When a computer is rebuild or re-imaged with same name, ManageEngine marks host as computername_OLD and is unable to scan again. Old asset needs to be deleted and rescanned again. Is this an issue that can be fixed? Agent Version 1.0.24
Some of Technician cannot resolve Ticket
Hello, We are finishing upgrade from version 9.1 into version 9.2. After upgrading, some of technician cannot resolve ticket, when editing ticket or changing status from resolution tab it says "Please input a technician". I attach some photos for references. Please help us as soon as possible, because we are running on production now, as ticket will always be created by users everyday onwards. Regards, Gunawan
APP for IOS 9
Do you have an APP for IOS 9 or newer in addition to Android 4.4 or newer?
ManagEngine Service Failed to Start After Server Migration
Hi So to give some background: - ServiceDesk Plus Build 9301 running on Server 2008 r2 x64 - SQL 2008 R2 on the above server is hosting the ServiceDesk DB. - Attempted to migrate to Server 2012 R2 x64, but keep the DB running on the old SQL 2008 R2 server. So stopped the ManageEngine service on both servers, ran the backup procedure on the 2008 machine, then ran the restore process on the 2012 machine. Once the restore completed ran the change DB server procedure and successfully connected back to
Requester Roles
I'd like certain requesters to have the ability to view the CMDB module in view only. Is there a way to do this?
License will expire
I have a free license for 100 technicians and am I getting the alert that the license will expire in 40 days. Reading the Forum I verified that the rules have changed and that the free license is being granted for only 2 technicians. Is it possible to renew this license we have for 100 technicians?
Android update
Hello, I had asked this question previously on the forums and was told that they are working on a fix. it is the dreaded ssl cert error when attempting to look at support tickets. This morning a new Servicedeskplus was pushed to my phone, but unfortunately there is no change or fix for this issue. Any date on a fix? Picture attached. Thanks, Don
Autoenroll users based on User Principal Name (UPN)
From what I can understand, it is not possible to auto enroll users based on User Principal Name (UPN - e.g firstname.last@domain.com) and they can only be enrolled based on sAMAccountName. Can this be modified so that we can also enroll based on UPN?
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