I wanted to redirected all email requests to a single technician. So i tried to apply SLA to escalate and assign specific requesters to a technician. Unfortunately, the SLA doesn't seem to work. Is there a bug on the SLA section because i tried to follow up some old forums, and they keep on having the same problem. 

Do you have another solution for my request rather than using SLA? 

thank you for your time. 

best regards, 

jed

p.s i use SDP  9.3  Build  9302 standard edition.