Weekly KPI Report
Hi
I need to provide weekly KPI's to my boss and need a single summary reports that gives me the following:
Requests Opened
Requests Closed
Requests closed within SLA
Requests Violating SLA
Number of open Requests rolling over
I can get some of this through existing reports but not sure how to get the ones that relate to SLA's.
I would be greatfull if someone could provide me with the query that will generate this in a single report.
Thanks.
Fred.
I need to provide weekly KPI's to my boss and need a single summary reports that gives me the following:
Requests Opened
Requests Closed
Requests closed within SLA
Requests Violating SLA
Number of open Requests rolling over
I can get some of this through existing reports but not sure how to get the ones that relate to SLA's.
I would be greatfull if someone could provide me with the query that will generate this in a single report.
Thanks.
Fred.
Topic Participants
flexyneat
Nigel Arnold
waydec
chris.logan
margaret archibong