Email Fetching Not Working
Today our Service Desk Plus email fetching stopped working. Log file is attached, support case # 8046508
We can access the mailbox fine, and the password has not changed.
We have checked everything in the “Mail Fetching Troubleshooting” page here: http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html
Configuration Wizard shows connected to mail server successful. We are running Version 9.1 Build 9116. No recent updates or changes.