Service status
Hello Is there a way of graphically showing the status of particular services ie backup exec service \ AV service against a list of servers BE service | AV service | srv01 o o srv02 o x srv03 o o srv04 x o I know that notifications can be sent but sometimes these get
Request Approvals
Hi team Many times we face problem in approval link. some time they get a message request has been already approved , but they says they have not approved. can get a info from which IP or host name the previous approval has been done.
Category / subcategory / item
Hi, is It possible to change the order to the above ? I would like to have a category "N/A" at the bottom of the category list. or is it only possible to have alphabetic order? Best regards Thomas
RecoveryManager Plus Rolls out Build 5200 [February 2017]
RecoveryManager Plus Rolls out Build 5200 [February 2017] Hello Everyone! We are glad to release the latest version of RecoveryManager Plus – build 5200. This new version introduces ‘VMware virtual machine backup and restoration’ along with some enhancements and a bug fix. New Feature: VMware virtual machine backup and restoration : RecoveryManager Plus now adds the ability to backup and restore VMware virtual machines to its arsenal. Enhancements: ●Recycling OUs will now recycle all nested
RecoveryManager Plus Build 5110 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 5110 ! Check out new Enhancements included in 5110 Build. Enhancements: RecoveryManager Plus adds the ability to backup and restore the links between GPOs and AD site objects. You can now view all objects that each GPO is linked to and restore all links in a single click. Issues addressed: Issue in backing up certain pre-defined group policies has been fixed and all policies in all Windows servers (2003, 2008, 2008 R2,
Not able to get CI details with SDP API in latest version
I use below xml template and sent request by using SDP API. But it reports SQL Syntax error. (it worked in previous version) xml = ''' <API> <citype> <name>Servers</name> <returnFields> <name>CI Name</name> </returnFields> </citype> </API> ''' {"API":{"version":"1.0","response":{"operation":{"name":"read","result":{"statuscode":"3001","status":"Unknown error.","message":"SQL Syntax Error : Some part of your SQL statement is nested too deeply. Rewrite the query or break it up into smaller
WordOrder_Fields table
Does anyone know where the list of values in the custom fields in the WordOrder_Fields table is stored?
Global Search: User has insufficient rights
After upgrading to 9.3 Build 9304 we have the following issue: A technican with role 'SDCo-ordinator' wants to perform a global search and gets the error, that he has insufficient rights for this. How can we fix this?
Notify when request overdue
Hi support team I want to set up notification to support Rep when a request assigned is overdued. But in notificaton rules => Support Rep Notifications I can't find this, can you help me Thanks
Axis Sorting
Hi, New user to AA here, and this one is driving me NUTS. The sorting of each Axis is a complete nightmare, I have a graph where dates are listed on the X axis and a percentage on the Y axis, the chart is then not sorted with the oldest date first to the most recent last, it randomizes them. I go in and have to manually sort them, there does not appear to be either a) Keep source formatting - They are already in the right order according to the sheet b) sort by date Am I missing something?
How to link Request Custom Fields and Worklog Tables? Please help - URGENT
Hi There - Last year, i created a custom field called "Request Type" prior to SDP releasing the default field of "Request Type". Therefore, when integrated with Zoho Reports, "Request Type" was populated in table Request Type Custom Fields and not table Request, which I thought was fine. However, I'm running into an issue. When I create a report using attributes from Request Custom Fields and WorkLog, it say's I can't because they are not connected. However, they should be as Request ID exists in
Update 10.0.82 quark
I recently upgraded Desktop Central from 10.0.56 to 10.0.82 and noticed that in Google Chrome, the computer details under the inventory does not display. I have tired other browsers and the information is displayed correctly. Has anyone else run into this issue? I have no issue using a different web browser, but find it odd that IE and Firefox display the content correctly. Thanks, Jason
How to check if user has approved a request?
We have a user as per the user he has not approved the request nor has he forwarded the same to anyone for approval . As per the system its approved . any other way to prove to the user its approved by him . kindly advice . Regards, Manish.
Blank page after self service password change
When our users use the self service portal to change passwords, instead of confirmation or failed page after attempting reset they get a blank page. Any idea what would be causing this? It will take the new password if it's in compliance, but the user has no feedback on if it succeeded or failed.
Approve a Request from Approvals tab
Sorry if this is a double post but I didn't see my 1st attempt. I know Approvals exist on the home screen, but is there a way to approve a request from the Approvals tab? it would seem to me that if i am the approver and have lost my email, I should be able to come here and have a button to approve or deny. Is that possible or just a good new feature for a future version? Or...is the only way to approve a request is either via the email or the home portal page?
Change language select menu position
Hello, I left only a link to reset the password for the user and I want the language selection menu to be near. How I can move language selection menu? Regards, Anton
Tasks with No Owner
Hello, We have technicians that upon creating new tasks within a request, if they forget to make themselves the owner - the tasks are NOT visible to him (as the creator) in the listing. We haven't found a way to at least make the OWNER field required or default to the technician who creates the task. When this happens on the technicians assigned request it will show the number of Tasks(Example Tasks (0/4)) however the tab shows nothing.. Hopefully this is clear and you can give me some guidance.
Where to see who created a user template
Is there a way to see who created a user template? See the date created but am not finding where documented who created. Thanks.
SSL Go Daddy Certificate
Hi I have a Go Daddy certificate, run it though Keytool OK, moved the selfservice.keystore to the conf folder restarted the service and even rebooted the server - but still i get a certificate error via the URL. Bit baffled to be honest does anyone have any hints or tips? Simon
Agent Live Status
I am currently in the process of cleaning up my companies inventory in DC. I have roughly 73 machines that the "Agent Live Status" is reading as "down", or "Unknown" However, a lot of these machines have a last contact time of that day or some other time for any given week. I have tried to do an uninstall and then an install as this has worked in the past to reinstall the agent on a PC that I know is talking to the server. My question to the community is this. How would one go about getting those
Post Upgrade to 10.0.70
We recently upgraded our DC Server build to 10.0.70. Everything appeared to go well, except I noticed (via our Netflow monitor) that our domain controllers started sending data to computers with the DC agent installed in increments of 73 MB throughout the day. If I stop the DC server service, the domain controllers stop doing this. And as soon as I start the service again, it starts to do this again. I'm hoping there's someone else out there that's seen this behavior and that there's some quick
Created By field is incorrect
While submitting a ticket using the Desktop Central icon in the system tray, almost all of the tickets are stating they were created by one specific person. When I do into ServiceDesk and open the ticket, I look in the Request Details section, the created by field is always the same person even though they didn't create the ticket. I can create a ticket from my system and it exhibits the same issue (I'm the administrator of the system). I have tried to uninstall and reinstall and that didn't
Add Service Catalog custom fields to custom report
I need to add a field called "Partner Case Number" in service catalog catagory named "client support" to available columns when creating custom reports. Using SDP 8.8008 MS SQL backend Custom Query for custom report build to include this in: SELECT icd.NAME "Item",wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",icd.NAME "Item",wo.TITLE "Subject",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time" FROM WorkOrder wo LEFT JOIN
Change Approval: Addition of Attachments
Hi Support, May we ask for a feature request to add a feature wherein we can add attachments within the Submittion for approval form? This will be handy especially when adding release notes and other change related documents to CAB for approval. Let me know if this is possible.
tecnician assignment report
I need to run a report that shows when I technician reassigns a ticket and to who?
CC reply open NEW request
Hi Why a cced contact, when he replies to the SD system notification (That have the ##reqid## in the subject) SD opens a NEW req? It openes new req every time - insane! Please assist.
Backup Technician
Hi Team I found 1 option (backup assigned technician) which I thought it can auto-reassign the task to backup technician (Derek) when the requested technician(Nuha) is on leave. I tried but unfortunately, the option seem no effect at all, I still can get ticket. Need your clarification on this Your cooperation is highly appreciated Regards Gopi ME Tech
Dashboard Customization
Hi, I would like to know if I can change the dashboard to report on what my staff actually resolve that day as opposed to whats is 'closed' (which occurs three days after resolved) The widget I want to edit is called 'Request Summary'. I cannot seem to edit this widget to show Resolved instead of Closed. Help please.
Add users to group based on e-mail address?
Hello, Can I have a .csv file that is just a list of e-mail addresses (whicih happen to match the UserPrincipalName for users in our environment) and add those users a Group? I've tried "logonName" as CSV header and that doesn't work either. I don't want our admin to have to manage a list of samaccountnames or Distinguished Name entries to enable automation of a distribution list. It would be easier if they could just have a .csv file with userPrincipalheader and have the AD Group Automation add
Global Request Views
Hi, Is it possible to create Global Request Views, like Show All With Status=Hold, where Group = $TechnicanGroup rather than just the person? I would like to create a view that shows all Team's Tickets on Hold, but we are using a custom Hold Status, rather than the built in one. Or if I create Separate Views for each team, is it possible for the team to only see theirs? Steven
Import CIs on a scheduled basis in SDP?
I've been looking around, but I haven't found a suitable answer yet. Is it possible to import CIs on a scheduled basis (much like the CSV Requester Schedule)?
Need a querry update Sites and Technician
Hi All, i have using posgresql with version 9.3, so i needa querry to update sites (Regions, Times, Address, City, Country, Email and Phones) and Department (Names). BTW if my shipping addrress and the billing are different how can do it and please help me to show hơ to use query or any tool can help me connect to database with ui. Thanks.
Resource Type Synchronisation
Hello, We have a number of organisations that we would like to add additional resource types too. What is the best way to achieve this? There should be an option when creating a new resource type to apply to all organisations.
Agent 10.0.54 crashing on Win10 1703 (redstone2)
Hi, agent isn't running reliably on newest Windows built. Installs fine and runs for a while, then crashes. Any update adressing this issue planned? Thanks
Cant add/attach multiple files in service portal
Cant add/attach multiple files in service portal
still assign request to technician who already marked on leave (backup tech)
hi, i have a question regarding backup tech chat, now technician marked on leave and i have tried to using round robin and round roboin method in "technician auto assign". i have configured backup technician, but the technician didn't change to the backup one. I red many articals regarding the same problem and all the answers was about this function working based on Due By Date request, if anyone can help to solve this problem please provied pics. many regards, Nuha
How to install LDAP
please give me the reply from basic
Private Notes for Admins
Hello, I understand that there are functions in place to "hide" comments from a requester but it would be very helpful if there was a way for administrators to have private notes that the technicians can't see. I used to use a home-grown application and I found that being able to specify the visibility of notes to be very helpful. Thank you
Not all completed requests are being archived
Hello, It looks like the system is only considering the default completed statuses ("Resolved", "Closed") when archiving requests. Requests that are in a custom completed status (such as "Closed - no Survey") are not being archived, even though they are completed. Sample matrix report for all completed statuses: All columns up to 2015 should show 0 since all these requests are supposed to be archived. Best regards, Demetrius
Attachments doesn't load
Hello Anyone knows why the attachments load suddenly stops working, I can select the file and click "Add file" but it doesn't upload the file, the window stays there. Can anyone help me. Thanks. MSP version: 9.2 build 9204
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