Create Support File - Cannot add Client-Logfiles
I need to report a problem with several clients so i wanted to use the option "Create Support File" to directly upload my server and client logfiles. However, if I choose clients, the selection windows opens and will only show "Local Office", I cannot select my domain because it doesn't show up! What can I do? I am running on Version 10.0.54.
Business Unit Selection in Submit a Ticket Portal
Me again! I have two business units but I only want one to be available in the Submit a Ticket section of the Portal. Only one drops down, which is what I want but is there any way to stop it prompting if there is only one to choose from? cheers Rich
Add to Project - notifications
Can we add a notification when we add a new member to a project.
Warning when trying to pick up an already assigned request?
Hi, We've had a few occasions where support staff accidentally pick up a request in the helpdesk that someone else just picked up before them. Is there any way to get like a popup warning/confirm that you're about to pick up an already assigned request? Thanks in advance. /Z
Access your favourite Analytics Plus dashboards from within Service Desk Plus's console
'If Analytics Plus is integrated with ServiceDesk Plus(SDP), can the dashboard view in SDP include the dashboards created in Analytics Plus?' Yes, now you can. From ServiceDesk Plus version 9300 onwards, there is a provision to customize dashboards, that have been already created in Analytics Plus. By simply adding the URL of your Analytics Plus dashboard or report you can view it on ServiceDesk Plus's visual interface. So, what are the benefits of this feature? Analytics Plus gives you
REST Api changing created by parameter while adding request
Hi, I am using the REST api of manageengine to create request in the system. As a technician I am using my api key generated to create request and implementing in an custom application. But the issue I am facing is , any employee can use the custom application and create request but everytime the createdby parameter is assigned to me though the requester is different. I want the requester name to be same to the parameter created by. How is it possible. I tried to send <createdby></createdby>
Cannot remote control Windows 10 Computers
I can control a Windows 7 machine, but all of the Windows 10 machines just have a blank screen. They are all running Windows 10 Pro 64 bit Version 1607
Exception error in VMware ESXi scan
Hi, We have multiple VMware ESXi in the data center, All hosts have been scanned, except for one host occurs error during scanning. I check server log and find this log: Already a row with the same set of primary keys found in this object, this row <VMInfo WORKSTATIONID="230" HOSTID="null" VMNAME="vCenter Infrastructure Navigator" VMIPADDRESS="192.168.229.207" GUESTOS="SUSE Linux Enterprise 11 (64-bit)" MEMORYRESERVATION="0" MEMORYLIMIT="-1" MEMORYSHARES="40960" MEMORYSHARESLEVEL="normal" MEMORYCONFIGURED="4096"
enabled HTTPS by mistake..
Hi all, I am testing SDP since we consider to buy it. Problem: I activated HTTPS in the SDP-Settings by mistake/just for fun. Now the application on the Server does not start any more. :-( Since I already put some time into customization, I really would appreciate if there is any config file to edit to got back to the previous settings. Else I would have re-install the Application since I do not have any backup becuse its just a test-System.. Thanks! Fritz
Visibility of some fields not showing up in template
Hi, I am trying to add additional fields to templates and I am noticing that not all fields are showing up in the "Field Visibility" section. Why would this be and how can I fix it without completely creating a new template? Regards Cathy
Error: Access Denied - How can update user attribute ?
Hi there, I've recently installed ADManager Plus and have been trying its features around. I need to change many attributes of users account already present in AD. I try using a csv file, a list of users with this attribute: givenName sn telephoneNumber mail userPrincipalName physicalDeliveryOfficeName title company department postalCode homeDrive homeDirectory It works with some users, while most of the others does not work, with this error: Unable to retrieve the object from AD - The object does
How to modify user list attribute by csv
Hi, I need to change many attributes of users account already present in AD, but not work. I try using a csv list with this attribute: givenName sn telephoneNumber mail userPrincipalName physicalDeliveryOfficeName title company department postalCode homeDrive homeDirectory. after running goes out this error: Unable to retrieve the object from AD - The object does not exist or access denied I try again with other attributes or less attributes but it not work again. while with other users it works
First Call Resolution (FCR)
Hi, Is there anyway to turn OFF the First Call Resolution feature ? It has its uses with a 1st line service team, but for 2nd/3rd it's not representative as a technician can apply a fix, move it to Resolved and the user can then agree to close or it will close after 24Hrs...but in many cases uses come back saying its not fixed. From a stats point of view its recorded as a FCR but in reality it wasn't. So, in short - Can we remove it or are there plans to provide more control over it.,......like only
Password Stored In Log Files
Does anyone know why SDP stores the service account credentials in clear text in the log files and if and how to encrypt the credentials or prevent them from being stored in the file? Thanks, Robert
Pop-Up windows before submitting a ticket
Hi, Are there any options to configure a pop-up windows for user before submitting a ticket? For instance, user is submitting the ticket for the incident which could be resolved by the user. Pop-up windows will contain some brief "how to" or a link to a solution webpage. After reading this pop-up, user decides not to submit the ticket. That could save a lot of time for help desk team.
OPManager NetFlow Plugin and SQL
Hi, I need to use the NetFlow plugin and I am really disappointed to note that the plugin does not support the default PostgreSQL that is bundled with OPManager. So now, how do I migrate to MySQL so that I can use the NetFlow feature. Regards
Unable to Install MsOFFICE in a Machine - Silent Switch Error
We have unable to deployed MS office to the system, we are getting “Either you haven’t provided the silent switches or the silent switches are incorrect” error.
Mult-line Textboxes
Would be excellent if you make multi-line textboxes with a variable size. Maybe it should fit the window size, or at least make it manually extensible. It is very uncomfortable to enter and manage text/images in a very small text area
send mail when creating user
hey. i would like to get a mail when i finish to create user via template. i saw that in the template there is an option to run custom script when the user successful creation do you know how to do it ?
Issues posting on the Forums
Good morning, I reported that i was having difficulties posting in the Forums, I have been in discussions with Sukumar.k and have been given a slightly different URL to test. This is that test. The original post is as below so we can continue the discussion here instead of on the community wall. I have attached a screenshot of the error to assist with the investigation -- I am having some issues posting on the OpManager Forums. I am receiving error "WebSocket connection to 'wss://forums.manageengine.com/wmssrv/pconnect?prd=IN&wmsid=640753871&config=71&authtype=10'
Netflow Last Hour Time View
Hi, We have Netflow into the Opmanager, when we try to display trafic from the last hour, the time displayed is wrong. How can I change this? Thank you for your help!!!
Technician restriction
I would like to know how i can restrict request a technician can see when logged into the Web interface because for now if i create a new technician by default he can see all request and since some are confidential this is a big issue ? Thanks for your help !
SDPlus SLA Escalation Actions Fail
I am new to SDPlus so I may be missing something simple (I hope). The new tickets show the correct SLA is applied so I know the SLA criteria config is correct. Escalations are enabled in the SLA config and this particular SLA has response time at 5 minutes irrespective of operational hours or holidays or weekends. The Enable Level 1 Escalation is checked with execute after 20 minutes to change support group and raise priority to Medium – This part NEVER happens anymore, even though I somehow got
numeric value to the left of tab name of sd instance in browser?
Hi. We use SD Plus here; this is not really a pressing question, just curious. It seems a number of users will see a number in the tab that is created when logging into servicedesk, that appears directly to the left of the sd name (see attached photo). It's not the number of open/pending tickets, nor is it the number of instances of service desk in use in a browser, since the number does not appear to change in response to either of those things. Any ideas? Thanks! E
Migrate between editions
Hi to all, I have a ServiceDesk Plus working as standard edition. I have seen in the website that up to 2 technicians, enterprise edition is free. I have just one technician working. How could I migrate between the standard and the enterprise edition? Thank you for your help. Regards.
Calls in daily and weekly
Dear All, Can you kindly help me with a query for MS SQL that can pull a daily and weekly report that would show the following: Assigned to Calls closed within SLA Calls closed Outside SLA Calls still open Within SLA Calls open outside SLA (BACKLOG) I look forward to your kind response. Thank you. Best regards, Margaret.
Calls closed within 30 minutes of logging by team
Dear All, Please is it possible to get a MS SQL script that could display the following: Technician Service Category Number of calls closed within 30 minutes of logging Thank you very much Best regards, Margaret
Need help to understand a work around or a solution for the following .
a) While approving a request can I find the detail and note filed by the initial approver . At present I cannot find the same and have to open the request to check . b) Can I convert a service request to Incident Or A incident to service request. c) Can I delink or add a form to a service request. d) While taking a report of service request can I get the template field or name in the report at present its not avaible . Its imp to maintain the service request report separately . e) while allocating
Integración de Appmanager con Service desk plus
Buenas tardes. Soy nuevo en el foro, me gustaria saber si a alguien le ha pasado o sabe porque al configurar el appmanager con service desk plus no me esta generando los folios al detectar una alerta. Al configurar el service desk como add on me aparece que se configuro con exito (Successfully tested and added the ManageEngine ServiceDesk Plus server details.), pero al realizar una prueba desde las acciones me dice que no se puede conectar (Unable to fetch values from ServiceDesk Plus, The server
OPManager service crashes
I can start the service manually. Upon an attempt to access the web portal the service will crash. Running "StartOpManagerServer.bat" from bin results in "Problem while Starting Server - System Halted". Please advise.
Import CI/Assets from CSV only showing last item in CSV.
So I followed the Import CI / Asset steps multiple times. Bind my custom columns in my CI and hit "Submit." The CSV file has 7 rows/items. The Import shows that 7 CI's were imported with 0 errors. When I go to view them under my Asset tab, it only shows the last time from the CSV file imported. What's stranger is if I go to the Admin tab under "Products," it has added in the product info for each item that existed in the CSV file (in the form of model/manufacturer). Has anyone else had an issue
Add Category & Sub-category
Hello, I have some assets which are not belongs to the pre-defined IT Assets category (Servers, Routers, Switches, etc.) Is it possible to add Category & Sub-Category in IT Assets? Please advise. Thanks.
Allow view into Change Module (Roles)
This is a request for more visibility into the change module for technicians. In our environment we have IT technicians and Non IT technicians (planning, corporate services, finance, etc..) roles with different views into modules. Non IT technicians only have the ability to only view requests/change for their support groups or assigned to them while IT technicians have full visibility with limited permissions to some modules (asset, cmdb, etc). We'd like the ability to open the change module to
Project Management Dashboard
On the Main Dashboard on Service Desk plus. Is there any plan of adding a tab to display an executive summary of the current projects with their status and other relevant details. Our Management requires Graphical reports on Project Management module to show the following 1. Graphs on Current Projects as per the owner(s) 2. Graphs on projects on track , delayed , etc 3. Graph per project showing the percentage completed based on the status of the milestones Kindly advise
Introducing ManageEngine Log360 - A comprehensive SIEM solution
Hi All, We're all excited to announce the release of Log360 - the new web-based integrated solution that combines EventLog Analyzer and ADAudit Plus into a single console to help you manage your Active Directory auditing and network security easily. Log360 is pretty easy to install and configure. It provides you with single simple console that helps you to combat security breaches, meet compliance requirements, perform AD auditing, automate log management process, and more. Download a 30-day Free
Reduce number emails for some alerts (or more intelligent alerting)
I have configured an email alert for Security Group Modified, which sends an email when a user is added or removed from a group. However, if I add 20 users, I get 20 email alerts. Can we get an more intelligent email alert that combines these into one? For example, "Security Group Modified - 20 accounts added"? Also, when a user account is created, it gives me separate alerts for User Enabled, User Created, User Renamed for that single action of creating a user account.Can you add alerting rules,
Logon information not available (Security Event Log)
Last tuesday (April 4th, 2017) our 4 Domain Controllers (Windows 2012R2) have been updated with the latest updates from Microsoft and have been seperately rebooted. From that moment our ADAuditPlus server cannot read logon information anymore from our domain. We did not change anything regarding settings in ADAuditPlus (all 4 DC's are available and working), nor did we change anything concerning policies and/or settings on our Domain or it's controllers. There is still some information read from
Issue in adding MIB files for Sonicwall firewall
Hi Team, I imported the MIB files from sonicwall websites and added in OPM. But when i configure the monitoring profile it is added but not showing in monitoring tab. Please advise. Sonicwall Model # NSA2600
How do I start OpManager at system boot in Ubuntu?
Hello, I tried to have OpManager start at system boot by adding /opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh to /etc/rc.local, but when it tries to run it errors out saying: /opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh: 14: /opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh: ./run.sh: not found /opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh: 16: /opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh: Syntax error: "done" unexpected so it looks like it can't run
[KB] Create your own audit report views
With O365 Manager Plus you can view audit reports with ease. The audits are categorized under the respective Service and Category and you can gather details on all aspects of your Office 365 environment like Exchange Online, Mail traffic, Skype for business, and much more. You would like to have as much data as you want, to know about the happenings in Office 365 environment. But sometimes too much data is also a problem. For example, when it comes to Admin Activities, information about the admin
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