Python script to close tickets via custom trigger?
Greetings, I have large volumes of ServiceDesk Plus tickets that are created via ADAudit Plus when accounts are locked out. I'd like to be able to trigger a script to fill in the necessary fields that fulfill our ticket closure rules and close those as they occur. I'm new to APIs but I have some Python and PowerShell scripting experience. What would it take to populate the fields as shown in the attachment and close tickets via trigger?
Change API to Add Request - Support Group
Support, We have Group set as a required field in our Chanage Management Module but cannot figure out what the name of the attribute would be for this. It does not seem to be contained in the documentation for a change. Please advise so we can have the Group name be required in our change and continue to use the API to create automated changes.
SLA or grouping request to a single technician
Hi, I wanted to redirected all email requests to a single technician. So i tried to apply SLA to escalate and assign specific requesters to a technician. Unfortunately, the SLA doesn't seem to work. Is there a bug on the SLA section because i tried to follow up some old forums, and they keep on having the same problem. Do you have another solution for my request rather than using SLA? thank you for your time. best regards, jed p.s i use SDP 9.3 Build 9302 standard edition.
Limit Technician View
Hi, How can we limit technicians to only view their groups and not all requests.
Unable to Update Database
How to monitor DHCP scope? The DHCP scope monitoring OIDs are present in the DHCP mib.Hence the following DHCP mib and MSFT mib has to be placed in the OpManager\mibs folder.Find them attached in this KB article. The OIDs are .1.3.6.1.4.1.311.1.3.2.1.1.3 for FREE IPs and .1.3.6.1.4.1.311.1.3.2.1.1.2 for IN USE IPs in a network address Verifying the OIDs Run the mibbrowser.bat in the OpManager\bin folder and load the DHCP mib. Fill the details of the HOST,community with the details of the DHCP server
Is there a Mobile URL for the Customer Portal Page please?
Is there a Mobile URL for the portal? https:\\mymachine:port\portal\customer ta! Rich
Solutions not coming through into Portal when marked as "Make Available in Portal"
Hi all, I am looking to do some testing on the portal, primarily making solutions available without the users having to log in. I have been working with this on a test environment on 8015. When I set the Solution to "Show In Customer Portal" it doesn't ?? I can see all the Topics in the Portal but any solution I have made available to the portal, even if I create a new one from scratch, they don't show, Any ideas please? Cheers Rich
vCenter Auto Discover - Notification on newly auto discovered device
We have enabled vCenter Auto Discovery. It appears to have worked discovering all host and virtual machines associated to the vCenter referenced. I have a few followup configuration questions: 1. Can there be an email alert anytime a new device is auto discovered by this feature. This will ensure the device is reviewed for any further application based monitoring. 2. Can there be a default monitoring profile associated to any new device that will automatically be associated to any new device discovered
Business Rules - Hours Since Last Update From Customer - is this possible?
Hellloooo allll, I've been quiet, lucky you! Hopefully this is an easy one for you. I am looking to try and set up a Business rule with the "Execute the rule" section showing "Hours since last update" I can see in the description for this function is "Hours since last updated - Select this option to apply the rule after number of working hours since the request is last updated. You have the option to specify the number of hours after which the rule has to be executed." If the status of a call has
Weekly KPI Report
Hi I need to provide weekly KPI's to my boss and need a single summary reports that gives me the following: Requests Opened Requests Closed Requests closed within SLA Requests Violating SLA Number of open Requests rolling over I can get some of this through existing reports but not sure how to get the ones that relate to SLA's. I would be greatfull if someone could provide me with the query that will generate this in a single report. Thanks. Fred.
Add approval by api Rest
Hi, I'm Sergi Sacristán I'm tring to do and shellScript to generate a Stage approval in ServiceDesk plus, but I don't find away of do it I have founded this example but don't work . In service Desk plus I've put this in the trigger side: cmd /c start /wait powershell.exe -WindowStyle Hidden -file D:\ManageEngine\ServiceDesk\integration\custom_scripts\script.ps1 "$ITEM" My Script contain this code $approver = "mail@domain.net" $data = "{'operation': [{'INPUT_DATA': [{'StageOne': ['$approver']}],
OID monitoring for counter type in SNMP monitor
We have to monitor the temperature and velocity fan in a EMC storage. For that we have the "EMC_SW.mib" MIB. In this MIB there are the following: with the following OIDs: If we monitor all the "swSensorEntry" table, we have the following in the Applications Manager (v.11900): That's correcto, BUT if we would like to do an alarm for the temperature and another for the fan, we couldn't. We only could create alarms for all the "swSensorValue" column, but not for only a value. The solution (and the PROBLEM)
Monitor stayed green after Oracle going down
Hello all, We are using Application Manager 11 to monitor our databases including Oracle and SQL Server (around 60 databases). Yesterday one of the Oracle databases went down and our monitor kept showing the green status for availability. When we clicked on that specific database a error message is shown: "Unable to connect to Oracle Server. Replace the \working\classes\classes12.zip file from Applications Manager Home with \jdbc\lib\classes12.zip file present in Oracle Installation Home. Then restart
How can I automatically populate the CAB lists
Hi, I have an interface to our HR system that allows me to extract all the employees for each department CAB. I would like to automate loading the CAB lists from this data. Ideally, I would like to automatically remove members as they change departments or leave the company. Is there a way I can do this? Best regards Dave
Log Shipping monitoring
Hello all, I have a question about the log shipping status and replication status. I have in my app some MS SQL servers, but, for example, I have a cluster in my system, so I want to monitor the failovers, log shipping, etc. Who can I monitoring this? At the Replication tab in the MS SQL monitor (por example, primary node), the data is not availabe Is there some manual or could you tell me who it works? Thanks, Jordi
Allow changing of default UI authentication from Local to AD
We have our Opmanager users log in to the application using their domain credentials. It would be very useful if we could set the default authentication mechanism to use AD rather than 'Local Authentication'. Could this be considered please? Thanks.
Unable to add new MIB
I am trying to add MIB: CISCO-IPSEC-FLOW-MONITOR-MIB Download from: https://iphostmonitor.com/mib/CISCO-IPSEC-FLOW-MONITOR-MIB.html I already copy the ".my" files to the folder "mibs" on the OpManager's Installation folder When I try to add a new SNMP the new MIB does appear in the list. I have already restarted the server and still the same
Monitors not appear after add a new server to monitoring rules OpManager 12200
Hello, I added a new server to the monitoring, and after assigning the monitoring template, I get the alerts, but if I want to modify the monitors or add new ones does not appear, however on the servers that were already added before the update to the 12200 no problem in modifying any of the monitors. How can i fix this? Thanks in advance, David
Dashboard Layout
Dears, I am trying to customize the layout of a new dashboard, however I am not able to change the location of the widgets. New widget is placed first. Is there a way to re-organize widgets within a specific dashboard ? Thank you.
Powershell freaky code
\working\conf\application\scripts\powershell\PSUtils.ps1 calculates time using substring Function Get-SessionName([string]$SessionInit,[string]$Hostname=$null) { $currtime=Get-Date -UFormat "%s" $currtime= $currtime.substring(0,$currtime.indexof(".")) $SessionName=$SessionInit+"_"+$currtime+"_"+$Hostname return $SessionName } in a lot of cases (different regional settings) this will lead to exception in ANY powershell query to monitored servers Exception calling "Substring" with "2" argument(s):
Rest api monitoring
Hello, I have a problem with monitoring REST API. I need to add a REST API and application fails join (if I use the url monitoring and monitoring is attached) When adding displays message. Failed. 407-Proxy Authentication Required. Thank you for helping Jan Horacek
Add Stage for Approvals?
Greetings, We use to be able to send multiple approval emails on Requests in SDP prior to upgrading to version 9306. I upgraded SDP from 9303 to 9306. In 9303, we could have multiple approves for audit tracking purposes. I found some documentation about adding Stages for approvals now but we do not have the "Add Stage" button listed on the request under the Approval tab. How do I enable the "Add Stage" to the approval tab so we can get our proper approvals and tracking for our Auditors? We are
Access your favourite Analytics Plus dashboards from within Service Desk Plus's console
'If Analytics Plus is integrated with ServiceDesk Plus(SDP), can the dashboard view in SDP include the dashboards created in Analytics Plus? ' Yes, now you can. From ServiceDesk Plus version 9300 onwards, there is a provision to customize dashboards, that have been already created in Analytics Plus. By simply adding the URL of your Analytics Plus dashboard or report you can view it on ServiceDesk Plus's visual interface. So, what are the benefits of this feature? Analytics Plus gives you
Apache Struts 1.3.10 Vulnerability Question
Hi, The organisation I work for is currently using Manage Engine version 9.1 (9105) To my understand this uses a version of Apache Struts numbered: 1.3.10, the same as the up to date build 9.3 (9304) Can I ask if the confirmed vulnerabilities below would impact this product to the point where it could be compromised and these vulnerabilities carried out? On the back of this with this version of Apache Struts being end of life as of a couple of years ago can I ask if there are any future plans to
HTTP URL monitor green - ResponseCode 615
Some of our HTTP URL monitors are green (availability & health) allthough they give errors in the View Monitor Errors (ResponseCode 615). Using the same URL in a browser also gives an error. Can some one explain whe the availability and health are green and where can I find a list of responsecodes ? Thanks
Mail Support - OWA / Office365
Good Morning, We are considering a move to Office365 to host our email. It appears that Support Center Plus only support IMAP / POP3. It is our understanding that O365 does not support either of these. Can you confirm if/when SC+ will support OWA or other mail services? Thanks!
Creating DB on Microsoft SQL
Hi, Is it possible to create The RecoveryManager Plus DB on MS SQL 2016?
Netflow analyzer 9 enable geo location
HI team i installed Netflow analyzer 9 in my D:\Program Files (x86)\ManageEngine\Netflow, as follow, and put the countrycode in this folder , but i am still getting this error . did i put it in the correct folder ?
Editing Service Catalog Templates - Retroactive Changes
Hello, I have been creating Service Catalog Templates and begun testing them. What I have found is that when I go back to edit the template and make changes to the Resource Info fields, this will retroactively change all the requests that used that template before - causing data to be lost on past requests. Obviously this is not ideal for the sake of keeping our history accurate for auditing purposes. It seems the only way around it is to create new templates when we want to make revisions and keep
How to Automatically delete a stage 2 approver
Hi, We use [REPORTS_TO] as the stage 1 approver for many requests and a group manager for the stage 2 approver. Is it possible to delete the stage 2 approver when a request is created and the [REPORTS_TO] person is the group manager? Regards Dave
Update Manager stuck at 40% in production server.
Disregard, please delete this
Request description deleted with reply
I'm new to the forum and could not find the following issue: Whenever a notification is sent to the requester that includes an update to the status the description gets deleted. The change shows up in the history and may be copied back to the description -- a real pain!
Email Fetching Not Working
Today our Service Desk Plus email fetching stopped working. Log file is attached, support case # 8046508 We can access the mailbox fine, and the password has not changed. We have checked everything in the “Mail Fetching Troubleshooting” page here: http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.htmlConfiguration Wizard shows connected to mail server successful. We are running Version 9.1 Build 9116. No recent updates or changes.
Custom Script Issue With Disable Policy in AD Manager Plus
Hello. I am working on configuring a Disable Policy and am trying to call a powershell script. For some reason the Disable Policy script is not passing the %USERNAME% as a variable into the powershell script. The custom script call that I am using is: Powershell -ExecutionPolicy Unrestricted ./disablescript.ps1 -Arg1 %USERNAME% This returns the following error: Custom Script Result :D:\ManageEngine\ADManager Plus\bin\disablescript.ps1 : Missing an argument for parameter 'Arg1'. I have a few automated
Not able to Deploy Win-10 OS in Lenovo laptop.
HI Team, We are planing for upgrading our infrastructure, from Win-7 to Win-10, but unfortunately we are unable to install Win-10 through OS Deployer on machine, as its getting failed while deployment. we try to troubleshoot using error code which was generated in deployment logs. Also we check same on X240 Laptop, but there is no luck. Event code: 0x00340001+0x00330004 Error Code-4 I tried to troubleshoot with this error code. search for Acronis Support, but i didn't found anything
Windows agent filtering
Is there a way to tell the Windows agent to ignore certain local accounts? I have a few servers that refuse remote connections and must be managed via agent. At every refresh they re-import all accounts including disabled ones. This adds a lot of manual overhead.
Modify group attributes of the users | CSV Format
Hello everyone, Am looking to find out the correct format for a CSV to import, for a task using the "Modify group attributes of the users" function, and clarification that I am understanding this process correctly. We currently have a very large e-mail distribution group that almost 200 people are a member of now, but within that group there are now 2 distinct services, and they do not need to really see internal comms from the "other half". Some of our more experienced staff, however, will still
Change the listening Interface in Ela Build Version : 11.4 Build Number : 11042
Hi All, The server on which ELA is installed has two nics, one with a static IP and another one for Hamachi VPN with a dynamic one. For some reason, in the Server Details page (ListenerPort Menu), installation picked up the VPN interface. How can I change that to the other network interface? Thank you in advance, AM
Error fetching mail ID to group
Hi, I`m testing MSP thinking on deploy it to manage ticket from IT, finanace, rrhh, etc. I have created all Dept as groups and 1 account in our Exchange online tenant like: help@domain.com (mailbox) help-it@domain.com (alias) help-rrhh@domain.com (alias) etc My problem is that when I send mails from internal account to an alias msp detects the received mail as send to the mailbox accout (help@domain.com) and the group assignement dont work. If I send an email from an external account like gmail all
View AGENTKEY information in the admin section
Hello, Edit: Apologies, I thought I was adding this under the ideas section. Please move if possible. We are looking at ways to simplify the deployment of the agent, rather than keeping multiple versions of the same agent files. My DBA has exported the ORGANIZATIONID - ORGANIZATIONNAME - AGENTKEY from the SQL DB and we are modifying the Agent.conf file replacing the OrgAgentKey. This works well and simplifies this for us. Rather than having to export the information manually would it be possible
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