Include Reason Field in Notifications of edited Request
Hello
I made an upgrade from 9228 to 9307 today.
Now it is possible to activate for the requesters to edit their incidents. Great! Thanks for that!
The requester has to fill in the field 'Reason' to update the request.
What is the field name which I can select in the notification rules to include this reason in the email to the technician?
Regards, Markus
I made an upgrade from 9228 to 9307 today.
Now it is possible to activate for the requesters to edit their incidents. Great! Thanks for that!
The requester has to fill in the field 'Reason' to update the request.
What is the field name which I can select in the notification rules to include this reason in the email to the technician?
Regards, Markus