LDAP Sync is creating duplicate accounts
I have LDAP working in the ServiceDesk Plus software and has been working great. My struggle is that I have to manually sync LDAP accounts regularly.
In the Active Directory module, there is an option to "Sync" Active Director or LDAP accounts every 1 day. I discovered if I use FireFox, I can check this box and save it. The problem is when it runs, it creates a duplicate account for all records.
I believe this is related to Active directory creating the domain attached to the username, while LDAP does not.
How can I get this Sync to work without creating duplicating every account each time it syncs?
I can not use active directory authentication due to security policies in place here. LDAP is my preferred and only option. I would like to avoid manually syncing this product every time someone can not log in.
Thank you
In the Active Directory module, there is an option to "Sync" Active Director or LDAP accounts every 1 day. I discovered if I use FireFox, I can check this box and save it. The problem is when it runs, it creates a duplicate account for all records.
I believe this is related to Active directory creating the domain attached to the username, while LDAP does not.
How can I get this Sync to work without creating duplicating every account each time it syncs?
I can not use active directory authentication due to security policies in place here. LDAP is my preferred and only option. I would like to avoid manually syncing this product every time someone can not log in.
Thank you