patch approval settings
Good morning, I have an issue with the approval settings. As you can see in the screenshot, there is shown one "Not Approved" patch. But there is no patch to approve. A few days before, there where some problems to install some patches. After updating the Vulnerability DB, some patches disapeared and this issue descibed before happend. Any guess, what I can do to solve the problem? Thanks for helping me Ralf
Comparisons
Hi, I need features comparisons Between ME MDM & the following products: Soti,Mobilelock, Surelock Regards. --
Windows Updates in Windows 10 Machines
Hello: I have applied the "Disable Windows Updates" .vbs script from Manage Engine to users within our domain. The system is reporting that is was successfully applied however users are still getting updates and the systems restarting. Any suggestions? I did open a ticket and submit the log files. Thank you Stephanie
Report to calucalte average resoltion time
Hi all, im looking to build a report that shows the average time for resolving a ticket is this possible Thanks Database postgres Your Version : 9.3 Build 9304 Latest Version : 9.3 Build 9306 [Details]
Disable Android for Work
Hi team Is it possible to enroll a device without android for work? and disable the 2 profiles creation on the device? Device: Huawei P9 Lite android version: 6 Thanks Stefano
Silly
After going live with 12.2 (coming from 11.3) we directly reported that 12.2 was slow. Silence from the site of opmanager, also nobody complaining on the forum. After 6 weeks we reported it again, a engineer from opmanager clicked around and confirmed that it was/is slow. It is SILLY to read that we have to wait for version 12.3, we have waited to long for version 12.2. What do we get in 12.3? Options nobody ask for? New bugs end probably old bugs that where solved reactivated in version 12.3.
Rooted device(s) are detected in the network - False positive?
I have been getting this alert for a few weeks now for two of our users. It happened once for one user, and intermittently for the other. I have inspected both devices thoroughly. They are certainly not rooted, so there must be something else going on. What is the exact criteria for how ME MDM determines a device as being rooted? What could trigger a false positive?
Error report day off
Hi everyone! I tried all reports from https://forums.manageengine.com/topic/off-hours-report All of them is incorrect. I try to make little report, to understand how work "EXTRACT(hour FROM to_timestamp(createdtime/1000)::TIMESTAMP with time zone)" and i get some results: report: select longtodate(workorder.createdtime), workorderid, EXTRACT(hour FROM to_timestamp(createdtime/1000)::TIMESTAMP with time zone) as "HOUR" from workorder where createdtime >= <from_thisquarter> and createdtime <= <to_thisquarter>
How to stop un-necessary alarms on Health status of a monitor...
Hi Team, How do we filter un-necessary alarms which trigger Health alerts in regard to System errors on a Health status of any monitor? Regards, Kumar Pasupuleti
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Adding new assets by using the Vendor's Barcode
Will this functionality be added to the phone app? Could it be?
Merge request error after recovery from serious problem SDP+ 9303
A few days ago , my sdp+ can not work any more, the CPU load was very high, ereryone of us can't login SDP, So I uninstall it and reinstall a new one ,Restore data use the fullback-date that create by the SDP system 4 hours before it down. Then, the problem was coming： 1、I can't backup data use the script "backdata.bat" in [SDPHOME]\bin, the Key ponit in the log file show that:"Unable to get the data from [ServiceReq_605] table" 2、All technicians can't merge request ,the error message: FAILURE :Problem
Losing priorities
When a user creates a ticket, it is opened by default with normal priority. However, when a technician transfers this service to L2, the priority is being set from normal to none. How is this possible? By the way, with a non-priority ticket, it is not possible to calculate the due date, and thus, the ticket is lost in the system queue. Thanks.
tickets 'in-progress' not shown in stats or on dashboard
Hi, any way to also have those tickets shown in summaries? Bit annoying when you explicitly have to list 'in-progress' tickets to get an overview. Open and on-hold are already shown. THX
10.0.82 SOM installed status shown in red
I had an issue with an agent upgrading to 10.0.82 the update failed on the client I could not re push the agent. I had to completely delete the manage engine folder then manually download the agent and run the setup.bat file to be able to install the agent again. After this everything was working fine except that in the SOM where it says installed successfully is listed in red not black. see attached screen shot.
Auto Reply Message on Mailbox
Simple question here: We are shutting down SDP service for an extended period of time to do upgrade migration and database changes. If we set an auto-reply message on the mailbox that we are using for mail fetching while service is down, will we encounter any issues when we start SDP up again and restart mail fetching?
How can I send automated notification to Requester?
Hello all! New question from me again )). I have custom request status like "Refused" and default status "Onhold". I want to send an automatic notification to Requester when the status has been changed to one of these two statuses. In "Notification rules" I can't do it. The technician's comment on the change of status on "Onhold" is not mandatory and is not sent to the Requester. In "Form and Field rules" also no such function. Maybe I dig in wrong way? Thanks in advance for any help!
On Hond to Resolved
I have several times when a ticket is for all intents and purposes resolved but the user feels better if it's left open for a few days so they can "make sure" it's ok. When you edit a ticket and set the status to OnHold, you cannot choose resolved as the next status when the timer ends. I cannot set it as Resolved off the bat as the second they get the resolution email they immediately respond which re-opens the ticket. Suggestions?
Ask help for undable to select MS SQL server
My system is Windows Server 2008 R2 64bit, and DB is MS SQL server 2008 R2 64 bit and I got all of them on VMware 12.1. I wanna have a try with AM 13, while on my installation to select server, I choose SQL Server with SQL Authentication, but when i entered all what needed it can't connect to SQL Server, while I can't connect to it also when i chose Windows Authentications.TwT So is anyone who can tell me what's the matter i got? thx orz here is the pics of what i do and get: And the DB is AMDB
Email response to tickets not threading
Hello all- We have a first response SLA setup, and techs must respond to tickets. This is done by hitting the 'reply' button on the ticket, and sending an email. Once the user receives this email, they will respond back. However, when they do, the chain is broken, and all communications go through just email, and do not appear on the ticket itself. To get responses to appear on the ticket (for records, etc), they'd have to go to the ticket, and respond there. Is there a way around this/to keep the
mail dialog in Servicedesk request
Hi. is it possible to add mails directly to a servicedesk request without opening the servicedesk application? I was thinking, if you are in the mail application (ie outlook), is it possible to cc servicedesk@domain and then the mail is automatically attached to the request. I have seen this functionality in other CMS systems, where you CC the CMS system, and you just have to make sure you have request number in the subject. Best regards thomas
Unable to scan assets
Hi I am struggling to run a scan on some of our computers on the network. All these computers are connected to the domain, they show up in AD, I am able to ping both name, FQDN and IP address from my computer but the scan fails. Could you advise if there is a log that I can view to identify what the issue is with these computers. All computers are Windows 7 devices. We are running 9.3 build 9304 Any advice or assistance is greatly appreciated Anna
Schedule Report Management
Hi Team, I would like to inquire how do I manage the schedule report because I've got to disable some schedule report but i don't wanna delete the report. I'm running on 9.0 Build 9035 Regards, Vincent
Completely disable Windows 10 Update
Hi there Even though I run the configuration template "Disable Automatic Updates" Windows 10 keeps installing Updates automatically. How can I completely disable Windows from doing this without me confirming the patches in DesktopCentral? Thanks for your help in advance! Gido
Time display on tasks
Hello, I have configured Date and Time Format in Preferences as below: However when I create a new task it displays AM/PM format instead of 24h format: Is it possible to adjust this to reflect the configured Time/Date settings from User Preferences?
anyway to send an attachment file to an email on SDP?
Dear all, So i created a request catalog with an email field (mandatory field) and has an attach file field on SDP. The point is , in that request catalog, i wanted to send attachments as well. But when it sends the email, it only sends the description to the email but not the attached file. The attachment file is necessary (confidential document that is intended to be stored to sharepoint via the email). So my question is, is there anyway to send an attachment file to an email using request catalog(customized
NCM 12 Cisco Catalyst 2960 switch backup
Hi all, So I have setup NCM on Opmanager and trying to take a backup of the switch. Added credential as Backup / SSH , below is the screenshot of the credentials. After that, I try to take a backup but it gives me the error Failure due to invalid 'Enable Password Prompt' value. I have tried many combinations using credentials without usernames and such but none worked. Any suggestion is welcome. Thanks
List view not updating when last reply is deleted
The list view in the Request page isn't updated when the last reply was deleted, I would like it to change to the proper status to reflect the last action in the system. For example: Customer replies to an existing request, this changes the icon in the list view to the red envelope. When for example the last reply from a customer was an empty e-mail and I delete the message, the actual last reply was from a support rep, thus the icon should change to the green envelope, instead it shows the red envelope.
Remote control freeze's up
When connected to another PC, and trying to disconnect it freezes up and it locks up any open IE window on my PC. Only thing i can do is to use Task Manager to kill the IE session and even that sometimes doesn't work. So I have to restart my PC. This sometimes happens 2-3 times a day. This has started to happen in last 2 months only.
Tomcat 6 and Java
Our Information Security team has brought forward a few concerns and would like to know what are Manage Engines plans to address the following: Tomcat 6 End Of Life 12/31/2016 (http://tomcat.apache.org/tomcat-60-eol.html) Numerous high-severity vulnerabilities publicly documented. High — Java 1.7.0_55 Limited Encryption Algorithm Selection in Java 7 especially when considering forward compatibility End of Life September 2017 (http://www.oracle.com/technetwork/java/eol-135779.html#Java6-end-public-updates).
Spelling Mistake
The word destinations is spelled incorrectly. How can we fix this?
Merge request failure after upgrade to 9212
Hi, We upgrade our SDP from version 7xxx to 9212 as the path and steps told by ME website. Seems everything works fine but all technicians can not merge request now. We always get below error message in a yellow box on the top of the page: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support
Setting the default mail settings
I am having trouble configuring the outgoing mail server. I have installed other ManageEngine products with no issues using my network Exchange server. At the moment I have the mail outgoing server set to FQDN, port 25, anonymous access. When I test it fails with the error of Sending Failed Click here to troubleshoot Any suggestions?? Thanks!
Bulk import photos
As a disclaimer, I an not the AD Manager plus person for my company. I'm the SDP and Analytics Plus guy. That being said, we are wanting to import our badge pictures as our SDP and Exchange 365 as both a one time and an ongoing process. I can get the .jpg files to a local network folder. Is there a script (powershell or otherwise) that I can use/schedule to bring them into ADmanager and then have Admanager push them to SDP and Exchange 365? Should the .jps be named as the email of the users or is
verifying agent is running and checked in.
We are setting up DTC to be deployed on our golden image so that when a new VM is cloned it already has the agent installed on it and once renamed the agent comes on and registers it self. My question is this. Is there a event ID or log created that the engineer building the new build has that confirms the DTC agent has spun up and checked into DTC correctly with out logging into the DTC GUI and checking SOM. We dont want the individuals building these VMs to have access to DTC it self. Make sense?
Auto assign owner for workstation
If the option "Auto assign owner for workstation (This is applicable only for Windows OS):" is set to "Assign the user who has logged in recently " is there any way to make an exception for machines that are "shared"? While for ~95% of our machines this would result in correct assignment, we have a handfull of machines that have many users that could log in, and i can't see a way to make that exception.
Site Field Should Have More Controls
Suggestion and Problem: Suggestion:I see lots of discussion about the Site field, but I would suggest that the site field have same control attributes on a incident template as any other field (Mandatory Field, Requester Can Set, Requester Can View). In addition, I would like to suggest that the Site field be added to the Request Closing Rules. We utilized this field heavily from a reporting perspective and have to run a report to validate Sites before we generate business reports. Problem: The
Symantec Endpoint Protection - warnings and exceptions
Desktop central flagged a warning saying check the SEP exceptions have been added, so I checked the exceptions and added every desktop central folder and .exe/.dll as per the knowledge base document. The agent troubleshooter still shows a warning against AV and links back to the exceptions knowledge base. I have double checked the exceptions all folders and .exe excluded from scans and realtime protection, but still get warnings about AV. So firstly does the troubleshooter just show the warning
password last set date
I need to retrieve the last date a password was set for accounts on a PC. Is this possible with DC? Is there a script I can run that will obtain the information per PC and DC can pick up the results as part of its inventory process? Thanks, Mike Gerst
''specified number of machines have not become ready''
Hallo, Manual deployment is not finished by the specified time and fails with error: Error code: 268 Module: 100 LineInfo: 57E3187990610193 Fields: $module : "osd_server_vs_1366" Message: Session 'Deployment_template_title' has been stopped because the specified number of machines have not become ready. I have found here that the problem is in the product, and they have fixed it in update. https://kb.acronis.com/content/49730 The question is how can I use this update in OS Deployer? PS: I'm
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