OpMan 12 new interface is slow and unintuitive
I just want to voice my opinion on OpManager 12. The new web UI needs some major optimization. It's generally slow and unresponsive in any browser, and bulk actions are difficult to find. Just a few examples: The interface does not remember my view settings. For example, it reverts to default inventory view when I open a device and then go back. Or if I click on something in the device page and click Back, it returns me to the inventory page instead of the device page. The width of the viewing
Sites do not update after requester is changed
I have noticed this with email tickets, but after the 9.3 upgrade it appears to have gotten worse. First issue, when a requester email an incident into SDP the ticket gets created but it does not assign a site. The sites are all populated and correct in the requester record. Second issue, if the requester is changed in an incident ticket, the site does not update from the new requester data in the ticket. We have to manually go in and select the site. I don't see what advantage there is to associate
Parlez vous Francais ?
Bonjour a Tous, Y a t il des utilisateurs de cette solution qui parleraient Francais ? Merci Patrice
OpManager v12200 horribly slow
Hi If I need to remove performance monitors for device, I cannot remove more than one performance monitor at a time !!, in the previous versionns was possible. Each time I click delete the performance monitor for a specific device it take to me 3 to 6 secondes to remove it and I have to press the F5 button to refresh the page ! Please, when the next version will be available ? Kader
hyper link
Dear i have text in description such as "https:\\boubyan.com" i want convert it hyper link to press on it directly https:\\boubyan.com how i make it by Excecute script Thanks in advance
How export or obtain a report about de comercial rules?
How export or obtain a report about de comercial rules?
Business Rules - Action to set 'Request Type'
Good Morning, I have asked this before and was informed it would be part of a later fix. We are currently up-to-date with our fixes/patching, but still do not see the option to set 'Request Type' when setting up a Business Rule in MSP-Plus. Please see attached screenshot for the options we see. Are there plans to expand the available options in the near future? Best regards Jon Ward, Technology Solutions, UK
Portal Settings - Adding to Report Tab
Sorry for all the questions here, I'm looking through the help before I post! Within the Reports tab on a Customer Portal it says no reports available. Is there any way that I can get a custom report that would show all calls and their status for the particular account that the user is associated with, as long as the Contact is set to "Contact can view :- All requests from their Account (Primary Account)" Within our calls there is a lot of "technical blabber" between us and the development team
Set a custom email to customer when Service is set to Resolved
I have a service that I would like to have a custom email be sent to the customer when all tasks have been completed. The body will contain additional instructions for the customer to complete on their end, however, the service is technically completed. Is there a way to have this done automatically?
Help with transferring files to central repository
I have a script that runs on every server and spits out a file with data. What I am trying to is have DTC move all of these files to a central file repository on a file share. I keep running into errors and i was curious what would be the correct way to get that configured.
[SDP] Mobile Client - how to disable?
Since SDP 9231 has been released IE version 8 and below is not supported, but SDP user after login in is redirected to http://<machine-name>:<port-number>/html/Non_Compatible_Browsers.html page where there is an anchor into a Mobile Client version (<a href="/mc" class="error-returnback">). It is not acceptable for us that users could use Mobile Client version at not mobile devices (desktops). We don't need to use a Mobile Client at all. How to disable a Mobile Client version of SDP? Thanks in advance.
Installing EXE software updates
Has anyone else had issues with installing updates from patch connect plus that are imported into SCCM? I tested a deployment of Java to my laptop, SCCM is reporting it as successful but on my laptop it is showing as the old version being installed still.
Database Query Monitor Alarm
Hi , I am trying to adding database query monitor and checking percent space used attribute. I added query and selected primary key. Succesfully I can see query result but I can not configure alarm because row is continually refreshing and alarm is disappearing. My query is: select percent_space_used from v$flash_recovery_area_usage where file_type='ARCHIVED LOG How can I check space area and generate alarm? Thanks for helps,
Field and Form rules - change field to compulsory
Hi, I have a field & form rule set up as attached. So basically I want the technicians in the Process Applications support team resolving the request to be forced to choose and option in custom field "Application Subitem" before the request can be resolved. This is not working though - the resolution can still be submitted without the Application Subitem being selected. If this has to be changed to "on form submission" what script do I use to this? Thanks!
Adobe Acrobat - Failed to install updates
hi Im trying to patch Adobe Acrobat. Patch = AcrobatUpd_11019.msp Bulletin ID TU-043 Clients are Windows 10 x64 Im getting Error Code 0x800700c1 Error Description %1 is not a valid Win32 application. Any ideas???
Error Add monitor Linux
My organization has 250 servers. There are several servers after add-ons. After a while to see the server details do not show any information. I did add the server again but the error is as follows: How do I do?
Assign two users to an asset
Hello, In my organization we are given the case where several users use the same asset. We would like to know if it is possible to assign the same asset to several users, so that when generating an request the asset appears as its own in the form. Thank you.
Add Linux Machines using SNMP
My organisation is currently seeking an application monitoring software to monitor key applications used in the organisation. I am currently using the evaluation copy of the of Manage Engine Application Monitoring to see if the software meets our needs. However I am experiencing challenges adding Linux machines using SNMP to the software. Kindly advise on how this is achieved. Regards
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Did you know - How to install ADSelfService Plus as a Windows service?
ManageEngine ADSelfService Plus can be run both as an application and as a Windows service. When installed as a Windows NT service, the tool will be up and running in the background even when the user has logged off from his system. Steps to install ADSelfService Plus as a service: For Windows 7 or older versions Navigate to Start menu -> All Programs. Select ADSelfService Plus -> NT service Click on "Install ADSelfService Plus as Service" option. For latest Windows OS versions Click on the Window
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Deploying MSI software updates
I deployed a software update and it deploys and seems to have updated successfully, however, when i check the control panel it is still showing the old version of the client being installed and not the new version which is very strange. Its not a major major issues but may effect limiting collections in SCCM to allow me to deploy updates etc in the future
Task Dependencies
Hello Team, The way task dependencies work for the change module is strange. We are allowed to choose parent for the child task but we cannot close the child task until the parent task is closed. It would help if it is the other way around(which is the normal way) where we should not be able to close the Parent task until all the child tasks could be closed. Your suggestions would help. Regards Solomon Ferns
Backup Tech: Move request to unassigned state
I am out on Friday, I have business rules created. When I am out, I would like the tickets to move to unassigned state but getting failed to save values error message. - Tasha
Custom Dashboard
Dear all I tried to make custom dashboard, following instructions from site, but I can not find NEW button actually to start creating it. Need help where it is(NEW button) or help how to edit existing dashboard.We use ManageEngine ServiceDesk Plus 9.2 build 9233. Thanks
Technician user guide?
Hello! I've just been looking through the user guide documentation and unless I've missed something, there isn't a specific user guide for technicians? I know that the Admin guide contains the info on how technicians use SDP, but it isn't necessarily appropriate that they see information on how the product is configured. Do you have any plans to create a Technician User Guide? It would be a great resource for training new technicians and easier than trying to pull out information out of the admin
Service Desk+ Load
Hi, When it comes to technicians, what is the maximum load that servicedesk+ can handle?
mandatory field
hi, i have mandatory fields in incident template. but some users create incidents and they doesnot fill any mandatory fields. I wonder how they did it ?
Features questions
Sorry guys for bugging you all the time, but I have a bunch of new questions: 1) Is there any option or plan to implement "pick multiple items from the list" in incident template additional field? For instance, the ticket template for adding printers to user's workstation. I want user to pick up 3-4 printers from the list. 2) Also, I've noticed that there is a Maximum additional fields allowed number. How can I increase it? We need way more for the templates we are building. 3) Correct me if I am
maximal amount Requester?
Dear Support, are there any max amount of Requester can be imported from domain? i seems cannot add requester more than 200 users.
Technician Notification failed
Hi guyz, I have an issue to notify the technicians when one of the technician assign himself to a request. As you can see on the screenshot,i have checked to alert the technician for a request assigned in the notification rules. However,the requester got an email informing him that his request was assigned to $technician. Kindly assist, Brian B.
Advanced search not working, not responding
My advanced search does not respond whenever I click on it, it keeps trying to load but it doesn't. It is working for other user's but not me. I am running SDP 9.2 Build 9234 with MSSQL database. I have noticed before that sometimes when you execute an advanced search it keeps what you last searched for in memory and then when you go back to advanced search it tries to search again for the same criteria as last time so it slows it down considerably. I am not sure if this is still the case in SDP
Notification Template: Notification for Incident Technician/Requester
Hi Can you please confirm the Notification highlighted below goes to the Requester and Technicians of the Incidents linked to a Problem. Is the email sent when the incident is linked to the problem and is there anyway to insert the RequestID link in this notification?
Server 2016 discovers as Windows 10 desktop
When adding a Server 2016 for monitoring, OpManager detects it as Windows 10
Free Exchange Reporter Plus online workshop series
ManageEngine is conducting another workshop series on Exchange Reporter Plus, starting on April 19, 2017. Find out how you can use the health monitoring, change auditing, and reporting functionalities of this solution to effortlessly manage your Exchange environment. Benefits Attending these workshops will teach you how to carry out the following tasks easily. Fetch email traffic statistics and analyze mailbox size and growth. Locate messages based on keywords present in their content. Adhere to
'Default Request' Template is displayed 2 times
'Default Request' Template is displayed 2 times instead of 1 time. So, in the Configuration Assist we have a 'Default Request' as a Template for Tickets: Thats ok, but if we want to edit a ticket, this 'Default Request' is two times in the Dropdown Box. Both of them have the same effect: is this a bug or incorrect settings? Thanks alot and sorry for the german-language Pictures Greez
Convert service request to incedent
We can able to convert Service To Incident only for unapproved and New Service Request. But Here we require option a technician can change Service to incident at any stage . Because in Service request we have predefined approvals and a mail will first goes to reporting manager or department head once they have approved then it come to technician. And a technician will be a right person to define it Service request or Incident request based on the request type. In our setup we want to convert
Error in parsing email
Hello, I've put a new server to test your program, server configuration: windows 2012r2, Sql 2014. The system works kind of well, but has encountered the problem of parsing. I turned off parsing, requests are executed an example: @@REQUESTTYPE=Инцидент@@ @@GROUP=Группа SD@@ @@TECHNICIAN=SD@@ @@OPERATION=EditRequest@@ @@REQUESTID =8@@ @@RESOLUTION=Заявка@@ @@STATUS=3. В ожидании/согласование@@ But if you send a request to close the application with the status decided it is impossible. Updates the
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