I have some questions regarding license management.
We have ServiceDesk Plus integrated with Desktop Central.
1. Where should I manage my software licenses? Is it best to do it in ServiceDesk Plus, Desktop Central, or in both? From what I can tell, if I put the licenses in Desktop Central they don't sync to SDP.
2. When managing software licenses in SDP, what License type should I use for products like Office 365 and Adobe Cloud? These are licensed per user. I have tried the following: CAL, Concurrent License, Named User License. When I do these, and allocate the licenses to the users, the Software Summary still shows that XXX licenses are available.