WMI or SNMP monitors?
Hello, Apart from the different configuration that the server must have, which one is better? Thanks, Jordi
Service Request Approval - automation of sending email notofication to the approver.
Hi, Would like to ask if it's possible and how can we automate the sending of email notification (approval link) of the service request to the assigned approver whenever they missed/overlooked the first notification alert. Let's say automate it at least once a day. Appreciate response. Thanks, Donnie
Purchase approval levels
Is it possible to rename the approval levels in PO's e.g. Level 1 = manager level 2 -= Director Level 3 = VP
How to add MS SQL or Oracle instance software in CMDB
Hi, I want to add my Oracle or MS SQL instance to CMDB with import from CSV, but I can't find it in import -> CI type. Also I want to add Oracle or MS SQL instance as manually, I see a software field that is mandatory and it's empty like this: What should I do? How to add database instance in CMDB?
URL Sequence SAP Web Gui
Hi, I would like to monitor user experience in SAP Web Gui. I try to use Transaction Recoder to do it, but it's not successful. I think there is a problem with authentification. Do you know if it's possible to monitor a SAP Web Gui in application manager ? Thank's for your help Regards WSD
Patch status from Desktop Central API
Hi, I cannot find a way to extract the current patch status such as the number of vulnerable machines using the API. Is there a way to do this? Alternatively, is there a way to automate the export of the csv report to a specific location?
The attachments link doesn't scroll to the attachments
Recently (maybe in build 8014, but I'm no entirely sure), the attachments link in a conversation* stopped scrolling to the attachments. When it's clicked, the browser scrolls down, but not to the attachment. You may require a long-ish conversation to see this problem. (* If the original request/request description contains an attachment, the scrolling works). The attachments link is e.g. <a title="Scroll to Attachments" onclick="javascript:$viewWO.go2IDLink('thdAttachments_666063_reply');" class="bluetxt
User guide in other languages than English
Exist? my interest in focused in Spanish... and Portuguese Thk
Change OPManager Probe IP address
May I change the probe IP address? Do I need to change something? Thanks
How do I make resource information mandatory in a Service Template?
Quite often our requesters will skip over questions in the resource information in a service template. I'd like to make the question mandatory just like you can with additional fields, is this possible?
Software Licensing/Metering
I'm working to set up a software license repository to work with our software metering through Desktop Central. I can create software metering rules based on the already-established software packages, but is there a way to group existing packages together. For example, I purchase licensing for MS Office 2016 Standard that includes licenses for several different executables (i.e. winword.exe). I need to track these as a license bundle that audits against the individual program components - how
Can I modify something to allow overlap of contacts to single account
Hi, I'm using the 'Contracts' section for something other than probably what it is intended for - basically to set up accounts with supply of services of an online software package for a determined period of time - I'm using the Contracts section as it allows me to input dates and send a reminder email a preset date prior to it expiring, otherwise we're using an Excel spreadsheet.....not good... The problem I'm facing however is if the client has more than 1 lot of software that fall within the same
Dashboard report
This may have been already asked, but I need to be able to recreate the Helpdesk Dashboard but be able to add more information to it. I have been asked to add a date range and number of closed tickets to teh dashboard. I need to have Technician, open tickets, on hold tickets, overdue tickets, closed tickets, and Sunday to Sunday date range with the option to change.
ServiceDesk Plus On-Demand Change Management Suggestion
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles (Change Implementer, Analyzer,
Microsoft excel updates
Hi, All add-ins settings are disappearing when deployed the Microsoft excel updates and I have to do all of them again. Are there any parameter for excel updates because we having problem in every updates operation. Best regars Ulas
API Robo Technician
Hello We are connecting request forms on our Sharepoint Intranet to ServiceDeskPro using the built-in API's in SD. Currently, we have created a "dummy" technician as SDAdmin and created an API key. This solution is taking up a license for a technician. We do currently not have any license for Robo Technician. I would like to ask if Robo Technician could be used for this task instead? Regards, Annfinn
Announcement Tool with in Desktop Central
I would like a way to choose groups from AD for sending notifications to. Right now all I have ability to send to is Remote Office, entire Domain, User Custom Group, or single user. We are wanting to use this to announce updates to a Sharepoint Newsletter from IT, and want to take advantage of groups already established in AD and not have to create the Custom group in Desktop Central to maintain as well.
Checking LogFile name Issue
Hi, I want to keep track of log files received. I created a file/directory monitor but I have a problem about logfiles name. File name is CL_20170426_000008_000_30181.log . File name starts with date ,continues numbers and ends constant number(30181-log information ). I cannot monitor these files because of theirs nonregular format. I looked forum but I cannot find any solution . Could you please direct me if there is a solution for this situation. Thanks for your helps, Seda
When Changing the Database to MSSQL SDP throws an error- Login failed for the database.
hi, I am trying to change the database to MSSQL but I am getting error when I test the connection "Login Failed". I have created a windows account and given the role of Sysadmin, DC Creator, BulkAdmin, etc. I am able to login to the MSSQL studio and able to create Database successfully but from the application it is showing error"Login Faied". Please advice.
Notifications
Hello, I was wondering if there is another way to receive notifications regarding an update of something (e.g. a task that is assigned to someone under a project is updated by them, but they want you to know of it) other than receiving an email? A good example would be if it appears somewhere in your dashboard that you have pending updates to be read, instead of having it get mixed in with every other email notification that comes into your inbox from ServiceDeskPlus.
AD import causes out of memory error
We schedule an AD import every couple of days, and each time it runs the RAM amount used by SQLSERVR.EXE increases, which the first couple of times it runs is fine, but then the next one causes an SDPCrash outofmemory error. is there any way to prevent this?
Add Clone to business rules
I would like to add a clone feature to business rules. Currently I am building a lot of rules and just a few of the items need to change. I would like to see a clone feature so I can copy all the fields and make changes to specific fields that I need to change within the new business rule.
any way to update active directory using .Net?
Hello I wanted to know is there any way we can update active directory user details from sql server using vb.net or asp.net? If yes can i have some example links please Thanks I didn't find the right solution from the internet. References https://forums.asp.net/t/2099106.aspx?any+way+to+update+active+directory+using+Net+ 3D Life Insurance Video Examples
OS Summary - incorrectly reported
Hi All I currently have a number of computers in my fleet that are reporting incorrect OS Summary infomation. What is the easyest way to edit the database to reflect correct infomation or what is the regestry files checked by the client ? Thanks !
Auto assigning to a technician?
Hey everyone, Quick question for you. Is there any way for a ticket to auto assign to a certain technician when the user selects a certain category? For example, I have it set in the categories to where all IT related issues are supposed to auto assign to me. I've noticed though that when selecting the category for IT related issues it doesn't do anything with the Technician field. I'm just curious if there's a way for that to happen or not. Worst case scenario we can leave it blank and then assign
Email fetching
Hello, We are using email fetching to get all our 1st level tickets automatically imported in to SD. Today these email are created based on an Incident template. Most of our e-mails and tickets are "request for service". Is it possible to configure SD to create RFS instead of Incidents? regards, Annfinn
[ServiceDesk Plus] How can we MANUALLY send portal login details to requester.
Hi, On ServiceDesk Plus, how can we MANUALLY send portal login details to all the requesters. Thanks, Pankaj Sain
email Specefic User While Open a New Request
Dears , Is it Possible that when opening , updating or Resolving request to automatically notify a specific User . Thank You
ServiceDesk not work
Good Morning. For maintenance work, I had to restart the server. Once the server is restarted, the Servicedesk has stopped working. When I run the following command changeDBServer.bat and click on Test and Save, the screens that I attach are displayed.
Neither can backup nor install version 9002
Please can you help me?
Thank you very much and I'm sorry for the inconvenience.
Best regards
José Rodríguez
database tips
hi, I need the command to access the database also the steps to change the port on the DB and if you need to create a new DB to change the port. And how you create the new database? thanks
ServiceDesk Plus 9306 Released
Dear Users, SDP 9306 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9306 SDF-65096 : You can now share a Request with Technicians and Requesters from the Request Details page. Requests can be shared with all technicians or technicians of selected support groups and departments Can be shared with all Requesters or Requesters of certain sites. New filters like Pending Request shared with me and Requests
Display the time when the Fowardto property had been set.
I need a report with the time when an inbox change its fowardto property.Do you have any report showing this. Thanks
How to use a UDF date field in a business rule
We have an "on hold until" field on cases. Reps can use this to place a case on hold until a certain date if the customer agrees. I'd like to implement a business rule to change the status of the case back to "Open" when the "on hold until" date is reached. How can I do this? The "on hold until" UDF doesn't appear in the list of criteria. Thanks Chris
Status updated by system
Hi, Sometimes we are observing that the support ticket is getting updated by system to any technician. What could be the reason behind this. Thanks and Regards Raja Chaudhuri
ADManager Plus rolls out build 6570
ADManager Plus Build 6570 (April 2017) New Features: Group-based help desk delegation: Besides delegating helpdesk roles to individual AD users, you can now delegate them to AD groups as well. Delegating a role to an AD group would result in all the group members having permissions to perform the tasks defined in that role. Exchange Online (Office 365) management: The following Exchange Online management features have been added: Disable/delete remote mailboxes: This feature lets you disable or delete
problem
i'm trying to generate report-All Users, and I get an answer : No data available for the specified criteria.
Exchange 2016 Support
When will Exchange 2016 be supported for the OWA integration?
Support for Exchange 2016
When will this product support the Exchange 2016 version of OWA?
Hide part of a mobile number
In our company we want to reset password using company's mobile phone.Self service portal has external access. When somebody trying to reset the password, he will see the full mobile number - unauthorized persons may obtain this informations... Is it possible to hide part of a mobile number?
Unexpected Error when installing the latest update SP 2.8
Hi I am trying to install the latest update unfortunately I get the following error. We are currently running Version 5.3 Build 5311. java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:319)
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